- Respond to customer requests via phone, email, chat in timely and professional manner
- Provide training and best practice procedures to external clients on the Orion system
- Lead face to face discussions and training during customer office visits and/or conferences
- Provide assistance in testing functionality during scheduled build weeks
- Maintain and uphold the standards which have been set for the Orion Service teams
- Analyze client requests and deduce and explore possible solutions or forwards request on to appropriate department following-through until resolution
- Counsel advisors regarding best practices, policies and procedures, as well as providing advice on how to handle situations encountered or requests
- Provide assistance in growing business with client by highlighting additional features which would benefit client's overall package offering
- Collaborate with other operations departments to research and resolve client issues and inquiries, following-through until resolution
- Maintain an in-depth knowledge of the assigned Orion system team
- Is proficient writing and grammar skills and an ability to respond to customers through chat and email
- Has minimum of a high school diploma required and preferably a bachelor's degree in Business Administration or related field
- Obtain Orion Industry Certification
- Has prior experience in a customer service or technology related role
- Owns and manages relationships with stakeholders directly and work effectively with people at all levels in an organization
-
Subject Matter Expert
2 weeks ago
Orion Corporation Omaha, United StatesAbout this Opportunity: · As a Subject Matter Expert - Financial Planning on the Client Service Team, you will be responsible for maintaining high standards of customer service and focusing on case management for Orion. This position will support service teams by providing guida ...
-
Subject Matter Expert
1 week ago
Orion Corporation Omaha, United StatesAbout this Opportunity: · As a Subject Matter Expert - Financial Planning on the Client Service Team, you will be responsible for maintaining high standards of customer service and focusing on case management for Orion. This position will support service teams by providing guid ...
-
Subject Matter Expert
4 days ago
Orion Corporation Omaha, United StatesAbout this Opportunity: · As a Subject Matter Expert -Data Recon Service Team on the Client Service Team, you will be responsible for maintaining high standards of customer service to all clients, resolving issues, ensuring the client database reflects accurate and up-to-date i ...
-
Program Manager
1 week ago
PFES Omaha, United StatesPFES is currently looking for a Program Manager to lead and support a team of Project Managers focused on large scale electric utility infrastructure projects out of Omaha, NE. · The Program Manager T&D Projects is responsible for strategy alignment and coordinative oversight for ...
-
Housekeeper
1 week ago
Marriott International Inc Omaha, United StatesAdditional Information Pay: $16.10/hour, Full Time, Flexible Schedule RequiredJob Number Job Category Housekeeping & LaundryLocation Courtyard Omaha Downtown/Old Market Area, 101 South 10th Street, Omaha, Nebraska, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRel ...
-
Formulation Chemist
1 week ago
Insight Global Omaha, United StatesInsight Global is looking for a Formulation Chemist to join a team in Phoenix, AZ or Omaha, NE. This individual will be onsite in the lab 5 days a week. The overall responsibility of the Chemist will be to develop new liquid, powder or solid beauty products and duplicative compet ...
-
Housekeeper
6 days ago
Marriott International Inc Omaha, United StatesAdditional Information Pay: $16.10/hour, Full Time, Flexible Schedule Required · Job Number · Job Category Housekeeping & Laundry · Location Courtyard Omaha Downtown/Old Market Area, 101 South 10th Street, Omaha, Nebraska, United States VIEW ON MAP · Schedule Full-Time · Loc ...
-
Executive Compensation Attorney
1 week ago
Koley Jessen P.C., L.L.O. Omaha, United StatesAttorney | Executive Compensation/Benefits · Koley Jessen is seeking to hire an experienced attorney to join the Executive Compensation/Benefits Practice Area in the Firm's Employment, Labor and Benefits Department. In this role, you will have the opportunity to work with a diver ...
-
Program Manager, Health Plan Operations
2 weeks ago
Molina Healthcare Omaha, United States**JOB DESCRIPTION** · This position will offer remote work flexibility but the selected candidate must reside in Nebraska. · **Job Summary** · This position will own the MLTC Operational Experience. This individual will be the MLTC primary day to day operational contact. Will wok ...
-
Regional Pharmacy Consultant
1 week ago
HUB International Omaha, United StatesAs part of our National Pharmacy Practice, the Region Pharmacy Consultant will serve as a strategic partner to our Market Leaders and their Producer and Client Management teams. This role acts as the pharmacy benefits subject matter expert; providing deep knowledge of the pharmac ...
-
Program Manager, Health Plan Operations
1 week ago
Molina Healthcare Omaha, United States Full timeJOB DESCRIPTION · This position will offer remote work flexibility but the selected candidate must reside in Nebraska. · Job Summary · This position will own the MLTC Operational Experience. This individual will be the MLTC primary day to day operational contact.Will wok to es ...
-
Senior Business Analyst
1 week ago
Insight Global Omaha, United StatesJob Description · Insight Global is looking for an experienced Cloud Business Analyst to join a growing team for a leading financial services company in Omaha, NE. As an Azure Cloud Business Analyst, you will play a pivotal role in shaping our cloud strategy, documenting processe ...
-
RPG AS400 Developer
3 days ago
Sensiple Inc. Omaha, United StatesRPG Developer · Location: Omaha, NE- Hybrid · Contract position. · POSITION SUMMARY: · A Subject Matter Expert in multiple systems or applications with analysis and design work in programming. · Technically lead and mentor other developers and effectively communicate with busines ...
-
Control Systems Planning
1 week ago
HDR Omaha, United StatesAbout UsAt HDR, we specialize in engineering, architecture, environmental and construction services. While we are most well-known for adding beauty and structure to communities through high-performance buildings and smart infrastructure, we provide much more than that. We create ...
-
Project Sales Representative
19 hours ago
Barnhart Crane & Rigging Omaha, United StatesPURPOSE – Barnhart is built on a strong foundation of serving others. The fruit of our labor is used to grow the company, care for our employees, and serve those in our communities and around the world. · MINDS OVER MATTER – Barnhart has built a nationwide reputation for solving ...
-
Project Sales Representative
1 week ago
Barnhart Crane & Rigging Omaha, United StatesPURPOSE – Barnhart is built on a strong foundation of serving others. The fruit of our labor is used to grow the company, care for our employees, and serve those in our communities and around the world. · MINDS OVER MATTER – Barnhart has built a nationwide reputation for solving ...
-
Control Systems Planning
1 week ago
HDR Omaha, United StatesAbout Us · At HDR, we specialize in engineering, architecture, environmental and construction services. While we are most well-known for adding beauty and structure to communities through high-performance buildings and smart infrastructure, we provide much more than that. We cre ...
-
Virtual Desktop Infrastructure Engineer
1 week ago
Infosys Omaha, United StatesJob Description: · Infosys is seeking VDI (Virtual Desktop Infrastructure) Engineer. This role requires close partnership and collaboration with other Engineers and Subject Matter Experts. Essential Job Duties VDI Engineer having experience with VDI Administration. This role need ...
-
Senior NERC Compliance Engineer
1 week ago
CSS Staffing Omaha, United StatesThe Senior Engineer of Compliance is responsible for the administration, analysis, development and oversight of internal programs and processes to ensure compliance with the North American Electric Reliability Corporation (NERC) and Midwest Reliability Organization (MRO) Reliabil ...
-
RPG Developer
3 days ago
Sensiple Inc. Omaha, United StatesRPG Developer · Location: Omaha, NE. · Contract - Onsite · POSITION SUMMARY: · A Subject Matter Expert in multiple systems or applications with analysis and design work in programming. · Technically lead and mentor other developers and effectively communicate with business users ...
Subject Matter Expert - Omaha, United States - Orion Corporation
Description
About this Opportunity:As a Subject Matter Expert, you will be responsible for maintaining high standards of customer service for the clients of Orion. This position will work closely with other service team members to ensure the services received by the client are accurate based on the contract terms. As we continue to evolve and live our Orion values, we are looking for someone to grow with us.
We can consider candidates for this position who are able to accommodate a hybrid work schedule and are close to one of our following offices: Omaha, NE, Berwyn, PA, Sacramento, CA, Hebron, KY, Chandler, AZ, Provo, UT, or Idaho Falls, ID.
In this role, you'll get to:
#LI-Onsite
#LI-Hybrid
Salary Range:
$ $22.61
The pay listed in this posting indicates the estimated pay at the time of this posting; however, may vary depending on geographic location, job-related knowledge, skills, and experience. In addition, Orion offers a competitive benefits package which includes health, dental, vision, and disability coverage on day one, 401(k) plan with employer match, paid parental leave, pet benefits including pawternity leave and pet insurance, student loan repayment and more.
About Us
As One-Orion, we accomplish our best work by being personally accountable to each other and the clients we serve. We are creating a welcoming environment where everyone is respected, valued, and heard. Our willingness to disrupt ourselves, and the industry ensures we stay ahead of client expectations. Thinking differently is in our DNA - we innovate, push boundaries, reject the status quo, and relentlessly pursue transformative outcomes. It is our collective will to win that drives Orion's success and powers success for our clients and everyone at Orion.
