- Collaborate between the Patient Financial Services and Referrals Departments. Position will take direction and training from Patient Financial Services Lead, as well as Referrals Supervisor.
- Offer guidance and support to patients seeking insurance coverage, simplifying complex application processes, including Path to Health, California's Medicaid program, and Connect to Care.
- Conduct financial screenings to determine eligibility for various insurance programs, and when appropriate, assist with enrollment in the Sliding Scale program.
- Establish payment plans in accordance with organizational policies when necessary.
- Monitor accounts with high balances and issue payment reminders as required.
- Monitor the Good Faith Estimate work queues and conduct appropriate outreach.
- Travel to other MCHC locations as required.
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off
- Life Insurance
- 401k Match
- Flexible Spending Account
- And more...
- High School Diploma or GED.
- One to three years of customer relations experience is necessary.
- Must be willing to travel to all sites.
- Two or more years of relevant experience in the medical field, or an equivalent combination of education and experience.
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Customer Service Specialist - Ukiah, United States - Mendocino Community Health Clinic
Description
Job Description
Job DescriptionDescription:Are you passionate about providing top-notch customer service?We are looking for a Customer Service Agent to join our team and help us fulfill our mission of providing compassionate, high-quality care to our communities. In this role, you will play a crucial part in supporting Patient Financial Services and Referrals, helping patients navigate insurance coverage, payment plans, and managing patient accounts. You will also serve as a bridge between patients, our staff, and external medical and insurance networks to optimize patient care options. As a bonus, you'll be trained to backup the Call Center and Patient Service Representatives.
Join our team and make a difference in the lives of our patients
Duties Include:
Benefits Offered:
Qualification Requirements:
Preferred Requirements:
Customer Service Specialist professionals in Ukiah
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Pansy Fontino
Customer service
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Josh Goates
Highly motivated worker