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    Patient Service Representative - Chillicothe, United States - Central Ohio Primary Care

    Central Ohio Primary Care
    Central Ohio Primary Care Chillicothe, United States

    3 weeks ago

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    Description

    Central Ohio Primary Care Physicians is seeking a Patient Service Representative for our COPC Physicians of Southern Ohio office in Chillicothe, OH. This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit. This is a full-time role working first shift hours, Monday- Friday.

    Essential Duties and Responsibilities:

    • Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.

    • Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.

    • Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.

    • Collect copays, deductibles and/or outstanding balances.

    • Responsible for checking patients out and scheduling follow up appointments and communicating necessary items at time of check out.

    • Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or escalate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.

    • Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.

    • Ensure confidentiality of patient data and stay up to date with HIPAA regulations.

    Qualifications:

    Experience, Education, Licensures & Certifications

    • Preferred: 1 year of administrative experience in a healthcare related setting
    • Required: High School diploma or GED; or at least six (6) months customer service or healthcare experience
    Knowledge, Skills & Abilities

    • Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;

    • Strong organizational and written communication skills;

    • Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors;

    • Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality;

    • Ability to work independently and in a team environment; and able to lead by example;

    • Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)
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