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Case Manager-CSS-South Jersey Behavioral Health - Ellicott City, United States - SafeSplash
Description
Benefits:
Bonus based on performance
Paid time off
Company Overview
IF YOU'RE PASSIONATE ABOUT KIDS OR THE SPORT OF SWIMMING, YOU'RE AT THE RIGHT PLACE
At
SafeSplash , we believe swimming is a life skill. Therefore, we approach each one of our swim lessons with great skill, passion and individual attention. Our curriculum has been developed by a team of world-class swimmers with over 30 years of teaching experience.
We have the most up-to-date swimming technique to teach students how to swim the correct way right from the beginning In addition to teaching water safety to every swimmer, our goal is to teach confidence in the water that will translate to all parts of your swimmer's life.
Love working with kids? Want to wear your flip-flops to work? Want to join the fastest growing swim school brand family in the nation? Then we want YOU We are actively recruiting professional individuals who will help us uphold the best customer experience as possible at our schools across the nation.
General Manager Job Description
Reports to:
Owner
Description:
Drive successful SafeSplash business through excellence in overall management of the location with emphasis on business operations, employee management including Human Resources, Client Services Representative management, Marketing, Retail, and Business Development including Community Outreach.
Business Operations
-works closely with the location owner to set up and maintain location policies and procedures within the SwimLabs Franchise structure. In charge of the scheduling software including the overall operational schedule of the business and all staff schedules. Responsible for monitoring expenses and revenues.
Employee Management -Maintains staff by recruiting, hiring, orienting, scheduling, and training employees; ongoing management of staff; maintain a safe and secure work environment; develop a positive work culture that encourages employee growth
Works closely with the Aquatics Director to accomplish these goals on the swim side of the business
Responsible for training and management of all Client Service Representatives
Accomplish staff results by communicating job expectations; reviewing and appraising job results with regular evaluations; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
Customer RelationsThis includes, but is not limited to:
management of employee policies and procedures, payroll, and employee benefits.
Marketing - Responsible for location marketing efforts. Works closely with the SafeSplash Corporate Marketing Department to implement corporate material. Manages local grassroots efforts and community outreach to local programs. Manages all communication with current clients and future clients.
Retail
Other Duties:
Perform other duties as assigned.
Position Qualifications and Requirements:
3 to 6 years of management experience in customer service
Extensive experience with computer scheduling software
Experience using spreadsheets and word processing software such as Microsoft Windows
Detail-oriented: pays attention to everything, is able to troubleshoot, and make decisions
A Team-driven leader: cares about staff and leads with the intent to build up the whole team
Exceptional guest relations and communication skills
Outstanding multi-tasking abilities: able to handle, and coordinate multiple schedules; keep swim instructors and clients on time; answer up to 3 phone lines; check people in and out - simultaneously
Happy disposition; hospitable and caring
Flexible schedule:
will be required to work some evenings and weekends
Preferred Skills:
Swim Lesson and/or competitive swimming experience: knowledge of the four basic strokes, teaching curriculum, and stroke progression
Experience with Mindbody scheduling software
Certifications:
Current Red Cross Lifeguard or equivalent
WSI - Water Safety Instructor certification, a big plus
CPR-PR/AED, First Aid for Adult, Child certification
Lifeguard and Lifeguard Instructor certified
Uniforms:
General Manager is required to wear SafeSplashuniforms which include a white SafeSplasht-shirt and royal blue shorts. SafeSplashwill provide one (1) t-shirt per calendar year per employee. Additional uniforms must be purchased by the employee from SafeSplashat or below cost. The uniform must be maintained in a clean, professional manner.
If at anytime a supervisor determines an employee's uniform is inappropriate he/she may require the employee to purchase an additional uniform.
If at any time a uniform is not being worn during assigned instructing hours a supervisor will ask you to put on your uniform.
If no uniform is present you will be required to buy a new uniform or be sent home without pay without pay.
Hours:40 hours per week
Compensation:
Commensurate with experience and skills
Benefits/Perks (may vary by location):
Great Pay
Flexible Schedules
Work/Life Balance
IF YOU'RE PASSIONATE ABOUT KIDS OR THE SPORT OF SWIMMING, YOU'RE AT THE RIGHT PLACE
At SafeSplash, we believe swimming is a life skill. Therefore, we approach each one of our swim lessons with great skill, passion and individual attention. Our curriculum has been developed by a team of world-class swimmers with over 30 years of teaching experience.
We have the most up-to-date swimming technique to teach students how to swim the correct way right from the beginning In addition to teaching water safety to every swimmer, our goal is to teach confidence in the water that will translate to all parts of your swimmer's life.
Love working with kids? Want to wear your flip-flops to work? Want to join the fastest growing swim school brand family in the nation? Then we want YOU We are actively recruiting professional individuals who will help us uphold the best customer experience as possible at our schools across the nation.
This franchise is independently owned and operated by a franchisee.
Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.
All inquiries about employment at this franchisee should be made directly to the franchise location, and not to SafeSplash Swim School Corporate.
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