Behavioral Health Technician - Bethesda, United States - Healthy Foundations Group

Description

Get to Know Your Team

Welcome to Healthy Foundations Group We are an outpatient group practice dedicated to providing high quality adult, child and adolescent psychiatry, and therapy services with convenient hours, short wait times, and a superior care model at our Bethesda, Washington D.C., Northern Virginia, and Westminster locations Healthy Foundations Group meets our clients' lifestyle needs while specializing in the treatment of a wide range of mental health issues.

We serve clients across the lifespan, ranging from children to geriatrics. You will be on a team composed of psychiatrists, therapists, nurse practitioners and administrative professionals.

Healthy Foundations Group, launched in Bethesda Maryland in July 2011, offers competitive compensation in an environment that encourages professional collaboration and an entrepreneurial spirit in our team members.

The
Behavioral Health Technician works as part of the Patient Experience Team to provide administrative support to patients and the clinical team throughout the duration of patient treatment.

The responsibilities of the role include but are not limited to:

• Greet patients, schedule appointments, and take payments at the front desk (or by phone).
• Make and receive frequent phone calls.
• Take messages regarding refill requests, prior authorizations, and care coordination.
• Create and maintain patient charts.
• Respond to client requests sent to the "Patient Experience Team" in our EMR (patient portal).
• Assist with facilitating a smooth intake, treatment, and discharge experience for all patients.
• Report to and coordinate with Office Manager to accomplish administrative projects that arise. Projects may involve assistance with client billing, marketing for the practice, and other miscellaneous administrative requests from the Director.
• Respond to staff requests: make copies, print forms, send faxes, and upload client records to their electronic chart.
• Interact with insurance companies, outside agencies such as hospitals and healthcare providers as needed.
• Assist with office upkeep: ensure the office is neat and stock supplies.
• Other duties as assigned.

Pay, Schedule, & Status

• Full Time
• Up to 40 hours/week
• In-Person, Monday-Friday
• Nonexempt, Hourly employee

- $15-20/hour based on experience


Skills

• Excellent communication skills with ability to effectively interact with colleagues and patients.
• Must be efficient, organized, quick learner with ability to multitask and prioritize.
• Entrepreneurial spirit with a "what it takes to get the job done" attitude.

Minimum Requirements for Behavioral Technician

Education:
An Associate's degree or Medical Assistant/Biller certificate is required

Bachelor's degree in Social Work, Psychology, Health Care Administration, or similar field is preferred.

Prior Experience:
Working in a medical office environment is preferred. Intermediate to advanced experience producing deliverables using Microsoft Office software suite (Outlook, Word, Excel, PowerPoint, and Publisher) is required.

On-the-Job Experience: Approximately 1-2 months to gain familiarity with our practice, environment, routines, procedures, and full range of job duties.

Problem Solving:
Job requires a moderate level of problem solving.

Independent Judgement:
Work generally has standard procedures and instructions, but frequently requires deviation from established methods to achieve results.

Patient Care:
Job has some indirect responsibility for patient care.

This typically involves communicating accurate messages to/from patient, provider, and/or a third party, delivering them in a timely manner and following up to ensure they were received and that tasks were completed.

Responsibility for work of others:
Primarily responsible as an individual contributor, in collaboration with the Office Manager.

Certifications:

Must possess and maintain HIPAA certifications meeting state of Maryland and federal requirements within 14 days of hire date.

Requirements for Employment

• Certified copies of degree and/or certification to meet job requirements
• Return of an acceptable employment and background checks
• Completion of preemployment paperwork

Pay:
$ $20.67 per hour

Expected hours: 40 per week


Benefits:

• Health insurance

Medical specialties:

• Psychiatry

Patient demographics:

• Adolescents
• Adults
• Children
• Older adults

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Bethesda, MD 20814: Relocate before starting work (required)

Work Location:
In person