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Jersey City

    Accounts Receivable Analyst - New Hudson, United States - Exotic Automation & Supply

    Exotic Automation & Supply
    Exotic Automation & Supply New Hudson, United States

    3 weeks ago

    Default job background
    Full time
    Description

    General Summary:

    Performs the day-to-day operations of Accounts Receivable ensuring delivery of excellent customer service. Responsibilities include, but not limited to, semi-monthly accounts receivable aging, approving write-offs, credit releases, process accounts on hold, investigating invoice problems, collections, post/reconcile cash and maintain/monitor Dunn and Bradstreet activities.

    Essential Job Functions:

    • Review weekly accounts receivable aging, review customer credit statuses and make changes as necessary.
    • Review and process customer credit holds/releases.
    • Monitor activity on all assigned accounts and initiate collection calls on past due items in a proactive timely manner.
    • Contacting customers via phone or email to secure payment or payment commitment on past due invoices.
    • Identify, research, and resolve issues with customer billing. Work with appropriate departments internally, and with customer externally, to resolve.
    • Make new customer credit approval decisions and existing customer credit hold decisions.
    • Develop and maintain positive relationships with customers and internal team.
    • Customer payment processing/application.
    • Answer incoming calls and emails with professionalism and provide knowledgeable answers to customers and internal departments.
    • Identify and implement processes/activities to reduce occurrence of invoice discrepancies.
    • Participate in special projects and process improvement initiatives.

    Supplemental Job Functions:

    • Provides and supports a positive work environment.
    • Responsible for profitability of company and attaining goals and objectives set forth by the Board of Directors.
    • Participates in corporate on-boarding and orientation programs.
    • Performs other duties as assigned or requested.

    Knowledge, Skills and Abilities Required:

    • High School Diploma (Required), Associate's degree in accounting or finance preferred.
    • Previous Accounting experience.
    • 2+ years of Accounts Receivable/Collections experience preferred.
    • Excellent customer service attributes.
    • Basic PC Skills and previous experience using Excel.
    • Good decision-making, negotiation and problem-solving skills.
    • Detail oriented, highly organized with excellent time management skills.
    • Ability to work in a fast-paced environment.
    • Strong interpersonal skills necessary to effectively work with associates, customers, and management team.
    • Demonstrated teamwork approach with co-workers utilizing skills in oral communication, active listening, written and oral directions and cooperating with and assisting others when needed.

    Working Conditions:

    • Normal business office environment with regular (up to 100% of work time) exposure to noise, dust, office equipment and supplies.
    • Physical dexterity needed to bend, stretch, lift and reach.
    • Ability to sit or stand for extensive periods throughout the day.
    • Ability to perform basic office tasks using standard office equipment.
    • Ability to use a keyboard and computer.
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