Esthetician Support Specialist - Danville, United States - Facerealityskincare

Description

**Esthetician Support Specialist**

at Face Reality Skincare Danville, California, United States **About Face Reality:**

Face Reality Skincare was created with one goal: to give people clear skin and confidence. With over 50 million people suffering from the physical and emotional toll of acne, we made it our mission to develop an effective way to achieve clear skin through adaptive, expert guidance by trained estheticians and premium formulas that use only tested, safe ingredients. We are dedicated to giving not just real results but celebrating people and their skin at every part of their journey. Face Reality is experiencing very high, multi-year growth, and expects to continue this growth for years to come. Were seeking outstanding people who can help contribute to and lead this growth.

**Our Core Values**

**Integrity, Inclusive, Collaborative, Adaptive, Accessible**

Our supportive business model ensures that everyone has a clear path to success and growth. We foster an inclusive space in which people are valued for who they are and are encouraged to collaborate to see goals fully realized. Fostering an open, honest culture gives us the opportunity to achieve greater trust internally and externally. Remaining flexible and adaptive allows us to remain responsive to the ever-changing world. Doing right, even if it is difficult, is of the utmost importance.

**Esthetician Support Specialist**

**Position Overview:**

This candidate (who is a Licensed Esthetician) will work side by side with our Account Onboarding Specialist and will be the point of contact for our professional estheticians in the field. This position requires a flexible problem- solver who is eager to expand their knowledge in account management, customer support, professional skincare, and wholesale operations. This is currently an individual contributor role in a high-growth company.

**Responsibilities:**

Develop and maintain positive relationships with key B2B accounts by operating as the lead point of contact for our estheticians in the field and providing them with superior customer support related to our adaptive treatments.

Moderate the professional Facebook group, phone lines, and email to provide customer support and assistance to our network of professional estheticians. Direct communications with individuals in the Facebook group to address specific needs.

Troubleshoot client inquiries, client treatment/product inquiries, and other questions regarding product knowledge, specifications, etc.

Ensure that all account holders are executing with comprehension of product knowledge and procedures.

Partner with our onsite marketing team, lead esthetician, and clinic estheticians to provide customer service and educational support.

Internal administrative support to the wholesale team as needed.

**Requirements & Qualifications:**

2+ years of experience in account management, customer service in direct-to-consumer or online wholesale business.

Experience in a fast-paced customer service role that is defined by a sense of urgency and can manage a high volume of inquiries.

Strong project management skills and multi-tasking.

An Esthetics License is required. Must have a genuine interest in professional skincare and education.

**At Face Reality you will have an opportunity to:**

Partake in and contribute to a high-growth brand journey.

Be part of a high performing growing team.

Contribute to executing initiatives across professional channel.

**Voluntary Self-Identification**

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Face Reality Skincares Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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