Shift Management Customer Service - Seaside, CA, United States - Eclipse Technologies

Eclipse Technologies

Verified Company

Seaside, CA, United States

2 weeks ago

Posted by:

James Miller

beBee Recruiter

Freelance

Description

These are your benefits:

30 days of vacation
Company pension plan
Corporate benefits
Flexible working hours
Oncampus cafeteria
Bonus for company success
Hybrid remote work

- €50 shopping voucher per month

Summer and Christmas parties
Accident insurance
Christmas bonus
Opportunities for further education

This is what awaits you:

Operational intraday responsibility for all voice and nonvoice service channels while considering relevant KPIs
Crossservice provider control of back office volume processing
Management of employee utilization in the competence center
Shortterm shift schedule adjustments and task assignments
Keeping intraday statistics and creating shift reports
Maintenance of planning and time tracking systems
Support in designing, testing, and implementing new service processes and tools
Representation of information management outside of office hours

This is what you bring:

Commercial education
Professional experience in call center and/or customer care
High customer and service orientation
Strong planning and organizational skills
Strong analytical and problemsolving skills
Flexibility and independent work
Strong social skills
Computer skills: high affinity
MS Office skills: entire package, advanced knowledge (especially Excel)

You want to make a difference and take your career into your own hands?

Then it's time for your success story at HSE.
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