- Documents customer contacts on report form and distributes to appropriate staff responsible for resolution.
- Responsible for guiding complaint resolution to ensure that proper and satisfactory closing are obtained from customers or vendors.
- Provides sales, and vendors with all backup data supplied by customers or warranty files to assist in making sound decisions and achieve customer satisfaction.
- Follows up on a regular and as-needed basis with vendor and field service operations on all open and unresolved customer contacts.
- Responsible for following initial orders through the manufacturing process to delivery to customer, work with all departments to insure on-time customer deliveries, which include working with the in-house transportation company on setting up delivery appointments.
- Work with customers on supplying inventory and shipping reports.
- Work with customers and sales on quotation for new business and maintain master customer price lists.
- Coordinate with sales on new items; assist and order new replacement tooling with outside suppliers.
- Excellent verbal and written communication skills.
- Excellent telephone manners to enhance relationships with customers.
- Ability to use computer to prepare reports.
- Ability to utilize MS Office (Excel, PowerPoint, Word, & Outlook)
- Good quantitative skill set including basic accounting clerical functions.
- Documents customer contacts on report form and distributes to appropriate staff responsible for resolution.2.Responsible for guiding complaint resolution to ensure that proper and satisfactory closing are obtained from customers or vendors.3.Provides sales, and vendors with all backup data supplied by customers or warranty files to assist in making sound decisions and achieve customer satisfaction.4.Follows up on a regular and as-needed basis with vendor and field service operations on all open and unresolved customer contacts.5.Responsible for following initial orders through the manufacturing process to delivery to customer, work with all departments to insure on-time customer deliveries, which include working with the in-house transportation company on setting up delivery appointments.6.Work with customers on supplying inventory and shipping reports.7.Work with customers and sales on quotation for new business and maintain master customer price lists.8.Coordinate with sales on new items; assist and order new replacement tooling with outside suppliers.
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customer service representative - Alexandria, United States - Spherion
Description
Spherion has an immediate temp to hire opening for a Customer Service Representative in Alexandria, LA.This will be an entry level-intermediate service clerical position.
The ideal candidate would have the ability to multi-task and properly service customer requirements, while processing orders, performing accounting/inventory functions, and managing supply chain excellence.
Shift:
Monday - Friday 8:00 AM-5:00 PM
Pay:
$19/hr.
Responsibilities:
Skills:
AA or BS Degree (preferred).
Sigma, TQM (Total Quality Maintenance), ISO or other Industry Training a plus
Education:
High School
Experience:
4-7 years
Qualifications:
High School or GED is a must.
Spherion has helped thousands of people just like you find work happiness Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company.
Equal Opportunity Employer:
Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants.
If you require a reasonable accommodation to make your application or interview experience a great one, please contactPay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.
In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).
key responsibilities4-7 years
skills
AA or BS Degree (preferred).Sigma, TQM (Total Quality Maintenance), ISO or other Industry Training a plus
qualifications
High School or GED is a must.1.Excellent verbal and written communication skills.2.Excellent telephone manners to enhance relationships with customers.3.Ability to use computer to prepare reports.4.Ability to utilize MS Office (Excel, PowerPoint, Word, & Outlook)5.Good quantitative skill set including basic accounting clerical functions.
High School
