Customer Service Representative - Pineville, United States - Cleco

Cleco Pineville, United States

3 weeks ago

Engineering / Architecture

Description

We're committed to being the clean energy leader in Louisiana. By investing in renewables like solar and utilizing carbon capture and sequestration technology to make our air cleaner, we're in this for the long haul, because our state and future generations depend on it. Come be a part of our journey at Cleco where we're Energizing Your Tomorrow.

Role Purpose:

The Customer Service Representative is an entry level employee with general knowledge of Customer Service principles, practices daily in front and back office duties, concepts, and theories. Assist customers with inquiries, issues, billing, and permitting needs daily. Handles payment collection, cash drawer balancing, contract initiation and maintenance, service order creation, and set up installment plans in a timely and efficient manner. Assist remote customers by answering calls in a timely and professional manner all while providing quality customer support. While most work is performed during normal business hours, unforeseen events occur that require overtime or extended work hours or travel/work in other customer service offices.

Key Responsibilities:

Champions a corporate culture that emphasizes transparency, integrity, safety, environmental responsibility, employee development, diversity and inclusion, customer service, and operational excellence.

Perform functions necessary to achieve accurate and timely function initiatives required to achieve efficiency, effectiveness, and innovation objectives.

Achieves a proficient level of computer proficiency, applications and programs.

Applies analytical skills to collect and analyze information, problem solving and fact based decisions.

Participates in all training and system upgrades, applying skills and knowledge with guidance.

Perform assigned duties in accordance with the organization Mission, Vision and Core Values statements and provide the customers with exceptional service in accordance with the customer service standards.

Maintain knowledge of and compliance with all Policy/Procedures and internal controls.

Maintain a high degree of confidentiality with customer's information.

Provide regular updates on assigned task (checklist) and collaborates with Team Lead/Supervisor/Senior Staff.

Qualifications

Required Education, Skills & Experience - Secondary/High School Diploma

1+ years of related experience

Cash handling experience required

Strong business acumen pertaining to the Utility industry

Knowledge of leading practices for their practice area

Planning and project management skills

Willingness and ability to learn new technologies on the job

Proficient at functioning effectively within a team environment, present ideas and opinions in a respective and collegial manner

Primary Competencies

BEHAVIORAL

Balances stakeholders

Action Oriented

Business Insight

Communicates effectively

Courage

Demonstrates self-awareness

Drives results

Ensures Accountability

Instills trust

Nimble learning

Plans and Aligns

Strategic mindset

Drives vision and purpose

Safety

TECHNICAL

Analytical skills Compliance

Customer Service Delivery

Customer System Operation

Customer technical Support

May perform other duties as assigned.

Salary dependent on experience, skills, education, and training.

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