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    Service Advisor - Olympia, United States - Volkswagen of Olympia

    Volkswagen of Olympia
    Volkswagen of Olympia Olympia, United States

    1 week ago

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    Description

    Job Description

    Job Description

    There's plenty of room to grow at I-5 Cars VW of Olympia is looking for a highly motivated Service Advisor that is focused on customer satisfaction to join our team. This individual will provide leadership in motivating, managing and evaluating Service Technicians. The Service Advisor will efficiently coordinate, schedule and manage Service Technician's time, while maintaining the work order process. This role will also communicate with the customer in regard to quotes, job status and scheduling.

    More Than Just a Career

    We believe it's important to match each employee with a position that best fits their strengths. We want every team member to succeed and to have a career that is fulfilling to them. When our employees are happy, WE are happy; and most importantly, our customers are happy. Our customers are our top priority and we will go to great lengths to make sure that their needs are met. We strive to provide an experience unlike any other dealership, and we rely on our team to accomplish this. We are constantly evolving to make sure our customers are receiving the best service available. Mediocrity is not an option.

    We also believe in growth. We want you to become the best you can be so we can grow together. We've been using this mantra for over two decades, and as a result we've been able to open multiple new locations in southwest Washington that sell and service hundreds of cars every month. We couldn't accomplish this without our team's hard work and their ability to grow with us. We understand that the automotive industry is always evolving, and we will ask you to continue to evolve with us. When we work hard, and work together, anything is possible.

    Benefits/Perks

    • Healthcare- medical, dental, vision, HSA
    • 401K with employer contributions
    • Employee Discounts-sales, parts, and service
    • 100% employer paid tuition and books through Strayer University for employees and their families
    • Base salary + Commission pays $40,000-115,000/ year
    • 2 weeks paid vacation after 1 year/ 3 weeks paid vacation after 10 years , paid sick time, and 7 paid holidays
    Responsibilities
    • Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
    • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
    • Answer technical questions about vehicle problems, warranties, services, and repairs
    • Maintain Customer Success Index at or above company standards
    • Maintain good working relationship with factory(s) and foster positive employee relations

    Physical Requirements:

    • Ability to stand or walk for extended periods.
    • Excellent hand-eye coordination.
    • Manual dexterity to manipulate small parts and tools.
    • Ability to lift and carry heavy objects (up to 50 pounds).
    • Flexibility to bend, stoop, and reach.
    • Clear vision and hearing to effectively communicate with clients and colleagues.
    • Ability to withstand various weather conditions, such as heat, cold, or rain, when required to work outside
    We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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