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    Senior System Analyst - Boston, United States - Planet Technology USA

    Planet Technology USA
    Planet Technology USA Boston, United States

    2 weeks ago

    Default job background
    Description
    Full time permanent role, 100% remote, EST hours
    Must have Advanced Dayforce, or HCM knowledge
    Must have strong reporting, form creation, and XML coding


    IT HR Senior Systems Analyst position is responsible for implementing, upgrading, coding and troubleshooting complex applications In addition, the HR Senior System Analyst is accountable for ensuring compliance change control policies are met for SOX control, and assists with SOX and/or HIPAA audits.


    ESSENTIAL JOB FUNCTIONS
    Provide Tier 2 support to end-users on complex issues, including end-user training on application functionality
    Provide guidance and training to team members responding to Tier 1 user issues In collaboration with the Human Services Support group and HR applications business owners, test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved
    Work with HR applications business partner to support HR business system requirements
    Performs configuration and administration of business applications
    Develops and maintains custom reports, xml coding, dashboards, validation rules and custom workflow
    Works with business, IT Business Partner and Business Analyst to understand issues with software and develop solutions to resolve them
    Reviews requests for all work efforts and provide estimates and schedules when applicable
    Lead testing of new and existing software applications under development
    Lead projects involving the design, development, and delivery of software applications
    Lead major release roll outs twice a year
    Work with Director to conduct monthly controls audits
    Work with IT partners on vendor integrations
    Oversees monthly audits
    Lead cross training workshops
    Manage case management system; documenting issue details and resolution for future analysis
    Analyze case management and feedback data to build a knowledge base and improve training tools for users, track trends, develop metrics for measuring support services, make recommendations for support process improvement, and implement changes
    Work with IT Training department to develop and update FAQs and other materials that support end-users
    Follow corporate system development life cycle, corporate style standards, Sarbanes-Oxley, governance and other related policies
    Perform all duties as assigned including non-senior level work with a high degree of skill and confidence

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