Jobs
>
Piedmont Park

    Guest Service Representative - Piedmont, United States - Paragon Hotel Company

    Paragon Hotel Company
    Paragon Hotel Company Piedmont, United States

    1 week ago

    Default job background
    Description
    :

    Principle Responsibilities & Position Purpose:


    Increase guest satisfaction by providing efficient and courteous guest service in accordance with the standards of the hotel while adhering to guidelines and procedures.

    Execute selling strategies to enhance the hotel revenue. Understands and implements the mission statement, values, and culture at all times.

    Pre-Requisites (Requirements):

    -1+ years of experience in customer service at a branded hotel preferred

    • High School diploma or equivalent of the same
    • Must display professionalism and have characteristics of honesty and trustworthiness
    • Must have excellent attendance and be punctual
    Work Environment & Context:


    • Must be able to perform major life activities
    :

    standing, lifting, bending, learning, reading, concentrating, thinking, and communicating

    • Must be able to stand for eight hours, bend, stretch, and reach
    • Work schedule varies and may include occasionally working on
    • Holidays, weekends, and evenings.
    Long hours sometimes required

    • Must be able to push or pull 60 pounds and lift and/or carry 30 pounds

    Requirements:

    Required Knowledge, Skills, and Abilities:

    Knowledgeable in:


    • Entire property, staff services, hours of operation, type of rooms, locations, rates, and discounts
    • Frequent Stay Program
    • Reservations procedures including cancellations and "walking" guest
    • Phone etiquette and answering procedures
    • Be able to answer inquires of local shopping, dining, entertainment, and travel directions
    • Daily hotel operations, check daily events, bulletin boards, and be up to date on changes, new procedures, and events
    • Manager on Duty functions when necessary or as scheduled
    Skills:


    • Computer literate to thoroughly operate property management system
    :

    post charges, compute bills, collect payment, and make change

    Abilities:


    • Multi task, detail oriented, remain service centric
    • Communicate with guests, co workers, receiving and transmitting mail, phone and written messages and relay pertinent information using log books
    • Manage time effectively
    • Assist with guest issues with professionalism maintaining hospitable attitude.

    Additional Info:

    Essential Functions:


    • Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
    • Promote and sell services/amenities of the hotel.
    • Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand type products.
    • Be aware of potential sales leads and contacts through guest interaction.
    Report information to the appropriate individual.

    • Keep housekeeping and other departments informed of any special requests, late check outs, and special needs areas.
    • Check all credit cards for validity before the end of the shift.
    • Learn and utilize PMS, if applicable.
    • Ensure all cash, check, and miscellaneous departments are in balance at shifts end.
    • Adheres to hotel policies regarding the use of cash banks, drop/deposit logs, etc.
    • Assist in other areas
    :

    cleanliness of property wherever assistance is needed for guest satisfaction.

    • Help maintain a clean and professional lobby, dining area
    :

    dusting, vacuuming, cleaning tables, etc.

    • Have a thorough working knowledge of emergency procedures.
    • Practice safety standards at all times and be alert to hazardous conditions.
    Report or correct any hazardous conditions immediately.

    • Report any unusual occurrences or requests to the manager.
    • Maintains a favorable working relationship with all other company associates to foster and promote a cooperative and harmonious working climate
    • Where applicable, follow approved laundry procedures; ensure understanding of operation of washers and dryers.
    -Assist with folding linen according to proper standards.

    • Utilize Service Recovery Log and other necessary communication logs from shift to shift.
    • Meets and exceeds guest expectations by providing service and teamwork
    • Other duties as assigned or as indicated on letter of offer.
    Positions for Possible Future Advancement:

    The next step for this position is in a training capacity. The ability to teach skills and competencies will enhance leadership skills in preparation for further promotion. Once that is achieved, the individual may qualify to be promoted to a Guest Service Manager.
  • Amanda McGinty - State Farm Agent

    Customer Service Representative

    5 days ago

    Amanda McGinty - State Farm Agent Piedmont, United States

    Job Description · Job DescriptionPosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only ...

  • Carstar

    Customer Service Representative

    3 days ago

    Carstar Greenville, United States Full time

    Customer Service Representative at Carstar · Are you a highly skilled and motivated individual looking for an immediate opportunity in the Administrative & Business Operations industry? Do you thrive in a fast-paced and dynamic work environment? If so, we have the perfect job for ...

  • Godshall Recruiting

    Patient Service Representative

    2 days ago

    Godshall Recruiting Greenville, United States

    Salary: $15-$17/hr · Why you will love this job: Work with the best in the Upstate Fast paced medical office with great team Excellent benefits and fabulous weekday hours including, half day Friday's. · What your future day will look like: · Ability to manage a high volume of ca ...

  • Spectrum Health

    Patient Service Representative

    3 days ago

    Spectrum Health Greenville, United States Part time

    Job Summary · Provides clerical support using standard work to assist in the delivery of quality health care services. · Essential Functions · Serves as a concierge - greets and communicates with patients or visitors. · Performs clerical functions, including, but not limited to ...

  • Spectrum Health

    Patient Service Representative

    2 weeks ago

    Spectrum Health Greenville, United States Part time

    Essential Functions · Analyzes, evaluates, resolves and responds to service inquires from members, providers, employer groups, colleagues, agents, Elite agents (customers), and others within departmental guidelines. Professional and pleasant interactions are ongoing expectations ...

  • Bon Secours

    Patient Service Representative

    1 week ago

    Bon Secours Taylors, United States

    Thank you for considering a career at Bon Secours · As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compa ...

  • Bon Secours Mercy Health

    Patient Service Representative

    3 weeks ago

    Bon Secours Mercy Health Taylors, United States

    At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. · As a faith-based and patient-focused organization, Bon Sec ...

  • Harlow's Casino Resort & Hotel

    Guest Service Representative

    1 week ago

    Harlow's Casino Resort & Hotel Greenville, United States

    Accommodates hotel guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, presenting statements to and collecting payments from departing guests, maki Guest Service, Representative ...

  • Concentrix

    Customer Service Representative

    3 weeks ago

    Concentrix Greenville, United States

    Job Title:Customer Service Representative (Claims Specialist) On-SiteJob DescriptionThe Customer Service Representative (Claims Specialist) On-Site position performs off-line tasks in direct support of production associates. This position does not interface with customers directl ...

  • Concentrix

    Customer Service Representative

    1 week ago

    Concentrix Greenville, United States

    Job Description · Job Title: · Customer Service Representative (On-Site)Job Description · As a Customer Service Representative (On-Site), you represent one of our leading healthcare clients, assisting members with their insurance related invoicing needs. Responsibilities include ...

  • Circle K Stores, Inc.

    Customer Services Representative

    3 weeks ago

    Circle K Stores, Inc. Greenville, United States

    Store : 906 Haywood Rd, Greenville, South Carolina 29615 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challeng Customer Service, Representative, Cu ...

  • Concentrix Catalyst

    Customer Service Representative

    3 weeks ago

    Concentrix Catalyst Greenville, United States

    Job Title: · Customer Service Representative (Claims Specialist) On-Site · Job Description · The Customer Service Representative (Claims Specialist) On-Site position performs off-line tasks in direct support of production associates. This position does not interface with customer ...

  • Schulte Companies

    Guest Service Representative

    1 day ago

    Schulte Companies Greenville, United States

    Schulte Companies - 50 W Broad St [Front Desk Agent / Concierge] As a Guest Service Representative at Schulte Companies, you'll: Greet guests and provide exceptional customer service; Handle guest inquiries and complaints; Process reservations and check-ins; Assist with luggage a ...

  • TBC

    Customer Service Representative

    1 week ago

    TBC Greenville, United States

    **Customer Service Representative** · **Location:** Greenville, SC, US, 29607 **Description** · Our **Customer Service Representatives** (CSR) are committed to providing outstanding customer service through daily interaction with our customers. Customer Service Representatives ...

  • Family Dollar

    customer service representative

    1 week ago

    Family Dollar Greenville, United States

    Family Dollar WHITE HORSE RD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash reg ...

  • Weed Man

    Customer Service Representative

    1 week ago

    Weed Man Greenville, United States

    Work Schedule Monday thru Friday · $15-19hour/average plus unlimited sales commission · Weed Man lawn Care, America's #1 lawn care franchise. We were voted Top Workplaces in the USA in 2021 · We are Immediately hiring for a Customer Service Representative · Weed Man is the la ...

  • Concentrix

    Customer Service Representative

    1 week ago

    Concentrix Greenville, United States

    Job Title:Customer Service Representative (On-Site)Job DescriptionAs a Customer Service Representative (On-Site), you represent one of our leading healthcare clients, assisting members with their insurance related invoicing needs. Responsibilities include providing a positive and ...

  • Webhelp

    Customer Service Representative

    3 weeks ago

    Webhelp Greenville, United States

    Apply Now · Job Title: · Customer Service Representative (On-Site) · Job Description · As a Customer Service Representative (On-Site), you represent one of our leading healthcare clients, assisting members with their insurance related invoicing needs. Responsibilities include ...

  • PIP, Inc.

    Customer Service Representative

    1 week ago

    PIP, Inc. Greenville, United States

    Career Posting | Sep 19, 2021 · **Customer Service Representative** · Service customers at the front counter, over the telephone, the fax and the Internet. Help the customer by identifying the services and products that best meet their needs while maintaining profitability for ...

  • Concentrix

    Customer Service Representative

    1 week ago

    Concentrix Greenville, United States

    · Job Title: · Customer Service Representative (On-Site) · Job Description · As a Customer Service Representative (On-Site), you represent one of our leading healthcare clients, assisting members with their insurance related invoicing needs. · Responsibilities include providing ...