- High School diploma or equivalent of the same
- Must display professionalism and have characteristics of honesty and trustworthiness
- Must have excellent attendance and be punctual
- Must be able to perform major life activities
- Must be able to stand for eight hours, bend, stretch, and reach
- Work schedule varies and may include occasionally working on
- Holidays, weekends, and evenings.
- Must be able to push or pull 60 pounds and lift and/or carry 30 pounds
- Entire property, staff services, hours of operation, type of rooms, locations, rates, and discounts
- Frequent Stay Program
- Reservations procedures including cancellations and "walking" guest
- Phone etiquette and answering procedures
- Be able to answer inquires of local shopping, dining, entertainment, and travel directions
- Daily hotel operations, check daily events, bulletin boards, and be up to date on changes, new procedures, and events
- Manager on Duty functions when necessary or as scheduled
- Computer literate to thoroughly operate property management system
- Multi task, detail oriented, remain service centric
- Communicate with guests, co workers, receiving and transmitting mail, phone and written messages and relay pertinent information using log books
- Manage time effectively
- Assist with guest issues with professionalism maintaining hospitable attitude.
- Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
- Promote and sell services/amenities of the hotel.
- Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand type products.
- Be aware of potential sales leads and contacts through guest interaction.
- Keep housekeeping and other departments informed of any special requests, late check outs, and special needs areas.
- Check all credit cards for validity before the end of the shift.
- Learn and utilize PMS, if applicable.
- Ensure all cash, check, and miscellaneous departments are in balance at shifts end.
- Adheres to hotel policies regarding the use of cash banks, drop/deposit logs, etc.
- Assist in other areas
- Help maintain a clean and professional lobby, dining area
- Have a thorough working knowledge of emergency procedures.
- Practice safety standards at all times and be alert to hazardous conditions.
- Report any unusual occurrences or requests to the manager.
- Maintains a favorable working relationship with all other company associates to foster and promote a cooperative and harmonious working climate
- Where applicable, follow approved laundry procedures; ensure understanding of operation of washers and dryers.
- Utilize Service Recovery Log and other necessary communication logs from shift to shift.
- Meets and exceeds guest expectations by providing service and teamwork
- Other duties as assigned or as indicated on letter of offer.
-
Customer Service Representative
1 week ago
Amanda McGinty - State Farm Agent Piedmont, United StatesJob Description · Job DescriptionPosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only ...
-
Customer Service Representative
5 days ago
Carstar Greenville, United States Full timeCustomer Service Representative at Carstar · Are you a highly skilled and motivated individual looking for an immediate opportunity in the Administrative & Business Operations industry? Do you thrive in a fast-paced and dynamic work environment? If so, we have the perfect job for ...
-
Patient Service Representative
4 days ago
Godshall Recruiting Greenville, United StatesSalary: $15-$17/hr · Why you will love this job: Work with the best in the Upstate Fast paced medical office with great team Excellent benefits and fabulous weekday hours including, half day Friday's. · What your future day will look like: · Ability to manage a high volume of ca ...
-
Patient Service Representative
2 weeks ago
Spectrum Health Greenville, United States Part timeEssential Functions · Analyzes, evaluates, resolves and responds to service inquires from members, providers, employer groups, colleagues, agents, Elite agents (customers), and others within departmental guidelines. Professional and pleasant interactions are ongoing expectations ...
-
Patient Service Representative
5 days ago
Spectrum Health Greenville, United States Part timeJob Summary · Provides clerical support using standard work to assist in the delivery of quality health care services. · Essential Functions · Serves as a concierge - greets and communicates with patients or visitors. · Performs clerical functions, including, but not limited to ...
-
Patient Service Representative
3 weeks ago
Bon Secours Mercy Health Taylors, United StatesAt Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. · As a faith-based and patient-focused organization, Bon Sec ...
-
Patient Service Representative
1 week ago
Bon Secours Taylors, United StatesThank you for considering a career at Bon Secours · As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compa ...
-
Customer Services Representative
4 weeks ago
Circle K Stores, Inc. Greenville, United StatesStore : 906 Haywood Rd, Greenville, South Carolina 29615 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challeng Customer Service, Representative, Cu ...
-
Customer Service Representative
1 week ago
TBC Greenville, United States**Customer Service Representative** · **Location:** Greenville, SC, US, 29607 **Description** · Our **Customer Service Representatives** (CSR) are committed to providing outstanding customer service through daily interaction with our customers. Customer Service Representatives ...
-
Customer Service Representative
1 week ago
Weed Man Greenville, United StatesWork Schedule Monday thru Friday · $15-19hour/average plus unlimited sales commission · Weed Man lawn Care, America's #1 lawn care franchise. We were voted Top Workplaces in the USA in 2021 · We are Immediately hiring for a Customer Service Representative · Weed Man is the la ...
-
Customer Service Representative
14 hours ago
FYZICAL Therapy and Balance Centers Greenville, United StatesJob Description · Job DescriptionClient Care Specialist / Healthcare Scheduler & Front Desk Manager · If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Repre ...
-
Customer Service Representative
1 week ago
Concentrix Greenville, United StatesJob Description · Job Title: · Customer Service Representative (On-Site)Job Description · As a Customer Service Representative (On-Site), you represent one of our leading healthcare clients, assisting members with their insurance related invoicing needs. Responsibilities include ...
-
Customer Service Representative
4 days ago
LifeMD Greenville, United StatesJob title: · Customer Service Representative · Location: · Greenville, SC · Requirements: · High school diploma and at least 2 years of related experience · LifeMD is an emerging leader in technology driven healthcare. Were applying our direct-to-consumer marketing expertis ...
-
Customer Service Representative
3 weeks ago
Webhelp Greenville, United StatesApply Now · Job Title: · Customer Service Representative (Claims Specialist) On-Site · Job Description · The Customer Service Representative (Claims Specialist) On-Site position performs off-line tasks in direct support of production associates. This position does not interfa ...
-
Customer Service Representative
3 weeks ago
Concentrix Catalyst Greenville, United StatesJob Title: · Customer Service Representative (Claims Specialist) On-Site · Job Description · The Customer Service Representative (Claims Specialist) On-Site position performs off-line tasks in direct support of production associates. This position does not interface with customer ...
-
Customer Service Representative
8 hours ago
Cass Information Systems Greenville, United States** Customer Service Representative** · **Job Category****:** Administrative/Support **Requisition Number****:** CUSTO001368 Showing 1 location **Job Details** · **Description** · The Customer Service Representative receives client processing inquiries regarding telecom invoice ...
-
Customer Service Representative
3 weeks ago
Webhelp Greenville, United StatesApply Now · Job Title: · Customer Service Representative (On-Site) · Job Description · As a Customer Service Representative (On-Site), you represent one of our leading healthcare clients, assisting members with their insurance related invoicing needs. Responsibilities include ...
-
Customer Service Representative
1 week ago
PIP, Inc. Greenville, United StatesCareer Posting | Sep 19, 2021 · **Customer Service Representative** · Service customers at the front counter, over the telephone, the fax and the Internet. Help the customer by identifying the services and products that best meet their needs while maintaining profitability for ...
-
Customer Service Representative
1 week ago
LifeMD Greenville, United States**Job title:** · Customer Service Representative · **Location:** · Greenville, SC · **Requirements:** · High school diploma and at least 2 years of related experience · LifeMD is an emerging leader in technology driven healthcare. We're applying our direct-to-consumer marke ...
-
Patient Services Representative
3 weeks ago
Prisma Health UC by Wellstreet, LLC Greenville, United States Full timeJob Description · Job DescriptionWe are looking for a talented and patient service oriented front desk staff member for our clinic located at 1298 Woodruff Rd. Greenville, SC 29607. · Hours are 8am-8pm shifts, full-time works 3/12 hour shifts a week. Rotating weekends and some ho ...
Guest Service Representative - Piedmont, United States - Paragon Hotel Company
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
:Principle Responsibilities & Position Purpose:
Increase guest satisfaction by providing efficient and courteous guest service in accordance with the standards of the hotel while adhering to guidelines and procedures.
Pre-Requisites (Requirements):
-1+ years of experience in customer service at a branded hotel preferred
standing, lifting, bending, learning, reading, concentrating, thinking, and communicating
Requirements:
Required Knowledge, Skills, and Abilities:
Knowledgeable in:
post charges, compute bills, collect payment, and make change
Abilities:
Additional Info:
Essential Functions:
cleanliness of property wherever assistance is needed for guest satisfaction.
dusting, vacuuming, cleaning tables, etc.
The next step for this position is in a training capacity. The ability to teach skills and competencies will enhance leadership skills in preparation for further promotion. Once that is achieved, the individual may qualify to be promoted to a Guest Service Manager.