- STG is a Preferred Vendor of a major Automotive Firm in MI. The client is actively looking for multiple Warranty Claims Engineers. STG has a 98% repeat business rate from existing clients and have achieved industry awards and recognition for our services. Crain's Detroit Business named STG to Michigan's Fastest Growing Companies list in both 2020 and 2019, Top IT Services Company's List in 2020, 2019, 2018, and Top Minority Business Enterprise List in 2020, 2019, and 2019. STG puts company CULTURE at the forefront of every business decision and employees are EMPOWERED and MEASURED for RESULTS. Both TEAMWORK and INDIVIDUAL Performance is recognized and rewarded. These positions are based in Michigan for a large Fortune 500 Automotive firm. STG will provide immigration and permanent residency sponsorship assistance to those candidates who need it.
- Description: The Recall Service Specialist is responsible for supporting the research, coordination and execution of all information necessary to support safety recall dealer/service remedy development.
- The Recall Service Remedy Specialist will work with the Advanced Service Methods Manager to:
- • Review engineering remedies and assess the potential service impact.
- • Conduct Recall Service analysis, which includes reviewing repair procedures, repair concerns, time studies, parts catalog, ordering parts, inspecting parts, inspecting vehicles, etc.
- • Coordinate labs, tools, vehicles, and parts in order to support remedy trial remove and install events, for lab activities or vehicle inspections.
- • Participation in lab events, whether as lead or support, and follow up on next steps and documentation of the activity is required.
- • They will be a back-up to the Advanced Service Methods Manager, as needed, performing tasks such as chairing the Remedy Steering Committee meetings, process development, and monitoring active investigations for movement through the process.
- Requirements:
- • A minimum of a Bachelor's Degree in Business, Automotive Technology or other Technical degree from an accredited university.
- • 3-5 years of service or engineering experience, specific experience relating to Company's processes preferred.
- • Thorough understanding of automotive systems (suspension, brakes, electrical, powertrain, etc.) and general service repair procedures.
- • Understanding of automotive dealership service operations.
- • Strong demonstration of oral and listening communication skills.
- • Ability to handle multiple tasks simultaneously and prioritize accordingly.
- • Experience working in a team environment, collaborating across organizations and levels.
- • Position requires approximately 50% onsite work at Auburn Hills facility and this requirement may fluctuate (higher or lower) based on development needs.
- • Strong PC skills (Word, Excel, etc.).
- • Be a self-starter, require little management direction and have the commitment to meet imposed deadlines.
- • Certification by State and/or National Institute of Automotive Service Excellence (ASE) in any or all eight areas of automotive repair.
- • Understanding of manufacturing operations.
- • Ability to analyze and understand root cause, scope and consequence of vehicle issues.
- • Diagnostic skills in technical subjects required for field support.
- • Understanding of EBOM; SBOM; AMPS; Change Notices, CAD.
- • Ability to collect and synthesize data into meaningful information and communicate clearly to all levels of the organization.
- Additional Must Haves:
- Thorough understanding of automotive systems
- Understanding of automotive dealership service operations,
- Ability to multitask and prioritize accordingly,
- Be a self-starter
- Location – CTC / Hybrid
- Driving a Stellantis vehicle required
- Travel – 0-20% - likely none
-
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Warranty Claims Engineer - Auburn Hills, United States - Systems Technology Group, Inc. (STG)
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Description
Title: Warranty Claims Engineer
Description:
Preferred Requirements:
Resume Submittal Instructions: Interested/qualified candidates should email their word formatted resumes to Ms. /or contact her at
