Jobs
>
West Des Moines

    Contact Center Representative - West Des Moines, United States - Athene

    Athene
    Athene West Des Moines, United States

    2 weeks ago

    Default job background
    Description
    We are Athene. At Athene, we are driven to do more.

    We are a leading retirement services company that issues, reinsures and acquires retirement savings products designed for the increasing number of individuals and institutions seeking to fund retirement needs.

    We see every day as a new opportunity to measure ourselves against the best - and then we don't stop until we've set the bar even higher.

    We're ready to help you achieve more.

    Purpose:
    As a Contact Center Representative, you will be our front line of outstanding service

    Our representatives answer an average of 45-55 inbound calls per day, ranging from simple requests to market-sensitive, sophisticated inquiries from clients and financial professionals.

    Contact Center Representatives receive extensive customer service training, product, & system training to remain current with operational policies, new products, and procedures.

    This position is eligible for quarterly and annual bonuses

    Accountabilities:

    • Receives and processes requests from agents, policy owners, and third parties via incoming calls.
    • Educates customers on Athene products and answer questions related to the company's products such as product changes, tax consequences, state regulations, claims, etc.
    • Provides information regarding individual policies including beneficiary information, explanation of values, terms and conditions.
    • Ensures and documents the appropriate response to each question, which can range from the simple to moderately complex.
    • Processes a variety of transactions include address changes, beneficiary changes, partial withdrawals, replacements, ownership changes, etc.
    • Formulates correspondence with customers through various communication channels and takes initiative to be a solution seeker.

    Qualifications and Experience:

    • 1 years of customer service experience required; knowledge of annuities a bonus, but not required.
    • Ability to multi-task and navigate multiple administrative systems required.
    • Effective verbal and written communications, with shown success explaining concepts and processes to a diverse customer base.
    • Demonstrated success researching and effectively applying available knowledge and product resources in various situations and respond to change in a positive manner.
    • Ability to learn and retain a large amount of detailed information within a short period of time.
    • Ability to optimally handle heavy call volumes and meet attendance and punctuality standards.
    • Ability to understand and explain simple to sophisticated tax calculations and regulations related to annuity products, contracts, and disbursements.
    Drive. Discipline. Confidence. Focus. Commitment. Learn more about working at Athene ) .
    Athene is a Military Friendly Employer Learn more about how we support our Veterans ) .
    Athene celebrates diversity, is committed to inclusion and is proud to be an Equal Opportunity Employer.

    We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, veteran status or any other status protected by federal, state or local law.

    We are driven to do more. More for our customers and the financial professionals who offer our products.

    If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company.

    You will find we offer more than the basics to create a diverse, inclusive and dynamic work environment at our various locations.

  • Athene

    Contact Center Representative

    1 week ago

    Athene West Des Moines, United States

    As a Contact Center Representative, you will be our front line of outstanding service Our representatives answer an average of 45-55 inbound calls per day, ranging from simple requests to market-sensitive, sophisticated inquiries from clients and fi Representative, Customer Servi ...

  • Athene

    Contact Center Representative

    1 week ago

    Athene West Des Moines, United States

    We are Athene. At Athene, we are driven to do more. We are a leading retirement services company that issues, reinsures and acquires retirement savings products designed for the increasing number of individuals and institutions seeking to fund retirement needs. We see every day a ...

  • Athene

    Contact Center Representative

    2 weeks ago

    Athene West Des Moines, United States

    We are Athene. At Athene, we are driven to do more. We are a leading retirement services company that issues, reinsures and acquires retirement savings products designed for the increasing number of individuals and institutions seeking to fund retirement needs. We see every day a ...

  • FBL Financial

    Call Center Representative

    2 days ago

    FBL Financial West Des Moines, United States

    Call Center Representative - ($500 Hiring Bonus) · Can you provide excellent customer service? Do you have experience in an outbound call center? Are you a quick learner with a can-do attitude? If so, our Call Center Representative could be a fit for you · Who we are: With Farm ...

  • Acro Service Corporation

    Call Center Representative

    1 week ago

    Acro Service Corporation Urbandale, United States

    Job Description · Job DescriptionPRIMARY RESPONSIBILITIES & DUTIES: · The Enterprise Contact Center team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention ...

  • Randstad North America, Inc.

    Call Center Representative

    1 week ago

    Randstad North America, Inc. Des Moines, United States

    · - Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not Call Center, Representative, ...

  • EMC Insurance Group, Inc.

    Call Center Representative

    1 week ago

    EMC Insurance Group, Inc. Des Moines, United States

    Responds to customer inquiries and service requests. Researches and provides solutions to problems and escalates complex requests. Documents calls through Call Manager system. Assists agents with quotes and sales illustrations. Essential Functions:R Call Center, Representative, C ...

  • Randstad US

    call center representative

    1 week ago

    Randstad US des moines, United States

    call center representative. · + des moines , iowa · + posted 3 days ago · **job details** · summary · + $ $16 per hour · + temporary · + high school · + category office and administrative support occupations · + referenceAB_4529077 · job details · Ready to put your highly in-dema ...

  • CBRE

    Data Center Owner's Representative

    1 week ago

    CBRE Urbandale, United States

    Data Center Owner's Representative / Sr. Project Manager · Job ID · 163094 · Posted · 16-Apr-2024 · Service line · GWS Segment · Role type · Full-time · Areas of Interest · Construction, Data Centers, Project Management · Location(s) · Altoona - Iowa - United States of America, A ...

  • Randstad US

    call center representative

    1 week ago

    Randstad US des moines, United States

    call center representative. · + des moines , iowa · + posted 2 days ago · **job details** · summary · + $ $16 per hour · + temporary · + high school · + category office and administrative support occupations · + referenceAB_4529077 · job details · Ready to put your highly in-dema ...

  • Rose International

    Call Center Representative

    6 days ago

    Rose International Des Moines, United States

    Date Posted: 05/10/2024 · Hiring Organization: Rose International · Position Number: 463869 · Job Title: Call Center Representative · Job Location: Des Moines, IA, USA, 50319 · Work Model: Onsite · Shift: Days Mon - Fri 8-5 · Employment Type: Temporary · Estimated Duratio ...

  • Randstad North America, Inc.

    Call Center Representative

    5 days ago

    Randstad North America, Inc. Des Moines, United States

    Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not Call Center, Representative, Tech ...

  • The Iowa Clinic

    Patient Experience Representative-Sleep Center

    1 week ago

    The Iowa Clinic West Des Moines, United States

    · Wondering what a day in the life of a Patient Experience Representative: Sleep Center at The Iowa Clinic might look like? Arrive at work in the morning - no night shifts here · Represents the clinic by providing advanced level patient services regarding registration as a dire ...

  • Randstad US

    call center representative

    1 week ago

    Randstad US des moines, United States

    call center representative. · + des moines , iowa · + posted 4 days ago · **job details** · summary · + $ $16 per hour · + temporary · + high school · + category office and administrative support occupations · + referenceAB_4529077 · job details · Ready to put your highly in-dema ...

  • Randstad US

    call center representative

    1 week ago

    Randstad US des moines, United States

    call center representative. · + des moines , iowa · + posted 1 day ago · **job details** · summary · + $ $16 per hour · + temporary · + high school · + category office and administrative support occupations · + referenceAB_4529077 · job details · Ready to put your highly in-deman ...

  • Rose International

    Call Center Representative

    3 days ago

    Rose International Des Moines, United States

    Date Posted: 05/10/2024 · Hiring Organization: Rose International · Position Number: · Job Title: Call Center Representative · Job Location: Des Moines, IA, USA, 50319 · Work Model: Onsite · Shift: Days Mon - Fri 8-5 · Employment Type: Temporary · Estimated Durati ...

  • Rose International

    Call Center Representative

    2 hours ago

    Rose International Des Moines, United States

    Date Posted: 05/10/2024 · Hiring Organization: Rose International · Position Number: · Job Title: Call Center Representative · Job Location: Des Moines, IA, USA, 50319 · Work Model: Onsite · Shift: Days Mon - Fri 8-5 · Employment Type: Temporary · Estimated Durati ...

  • EMC Insurance

    Call Center Representative

    1 week ago

    EMC Insurance Des Moines, United States

    At EMC, you'll put your skills to good use as an important member of our team. You can count on gaining valuable experience while contributing to the company's success. EMC strives to hire and retain the best people by engaging, developing and rewarding employees. · **This posit ...

  • Randstad

    call center representative

    1 week ago

    Randstad Des Moines, United States

    Randstad - JobID: call-center-representative_des-moines [Customer Service / Office Clerk / Data Entry] Randstad is currently recruiting for Call Center Rep positions for a local and established company. Permanent and temporary placement available. Responsibilities include handlin ...

  • Randstad

    Call center representative

    1 week ago

    Randstad Des Moines, United States TEMPORARY, Full time

    Ready to put your highly in-demand customer service skill set into practice in a fast-paced environment? If you're an experienced professional who has demonstrated people skills, loves troubleshooting and lives to delight customers, we have amazing customer service jobs waiting f ...