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    Call Center Representative - Des Moines, United States - Rose International

    Rose International
    Rose International Des Moines, United States

    3 weeks ago

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    Description

    Date Posted: 05/10/2024

    Hiring Organization: Rose International

    Position Number: 463869

    Job Title: Call Center Representative

    Job Location: Des Moines, IA, USA, 50319

    Work Model: Onsite

    Shift: Days Mon - Fri 8-5

    Employment Type: Temporary

    Estimated Duration (In months): 6

    Min Hourly Rate ($): 16.00

    Max Hourly Rate ($): 16.00

    Must Have Skills/Attributes: Call Center, Computer Literacy, Customer Service, Data Entry



    Job Description



    **Only those lawfully authorized to work in the designated country associated with the position will be considered. **



    **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements. **



    Must Have High Speed Internet with Modem for being able to work remote after training

    Must Have High School Diploma or GED

    Must be able to report onsite

    Must have quiet place to work free from any distractions




    • Answer incoming calls from consumers including the general public, prospective enrollees and people




    • Assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.




    • Track and document all inquiries using the applicable systems.




    • Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children.




    • Complete associated tasks according to the established guidelines.




    • Track and document all inquiries using the applicable systems.




    • Meet Quality Assurance (QA) and other key performance metrics.




    • Facilitate the fulfillment of caller requests for materials via mail, email, or download.




    • Transfer/refer consumers to appropriate entities according to the established guidelines.




    • Escalate calls or issues to the appropriate designated staff for resolution as needed.




    • Facilitate translation services for non-English speaking callers according to procedures.




    • Attend meetings and trainings as requested and maintains Up-to-date knowledge of all programs and systems.



    Benefits:

    For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.



    California Pay Equity:

    For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

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