Jobs
>
De Forest

    3rd Shift Hotel Reservations - De Forest, United States - Holiday Inn Express DeForest

    Holiday Inn Express DeForest
    Holiday Inn Express DeForest De Forest, United States

    2 weeks ago

    Default job background
    Part time
    Description

    Job Description

    Job DescriptionREPORTS TO:

    General Manager

    DRESS CODE:

    Uniform provided

    PHYSICAL:

    Requires the ability to lift 20 pounds. Overnight position.

    NARRATIVE:

    We are looking for a Night Audit Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. The night auditor's responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. This position will utilize a simple checklist to perform the completion of our nightly audit.

    RESPONSIBILITIES:

    Overnight position. 10 pm to 6 am.

    Reservations and Customer Service

    Balancing the accounts from day shift

    Managing front desk activity and handling guest check-ins and check-outs
    Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
    Handling customer requests and complaints and directing other employees or departments accordingly
    Creating invoices, bills and checks for vendors, employees and contractors
    Managing and updating all official documentation pertaining to the role
    Ensuring that all end-of-day activities have been successfully executed by employees in all departments
    Answering calls and queries related to potential booking

    Prepares and balances the days' reports, credit cards, and management reports by using a step by step checklist.

    Identifies discrepancies and resolves issues.

    Perform all check-in and check-out tasks

    Manage online and phone reservations

    Inform customers about payment methods and verify their credit card data

    Register guests collecting necessary information (like contact details and exact dates of their stay)

    Welcome guests upon their arrival and assign rooms

    Provide information about our hotel, available rooms, rates, and amenities

    Respond to clients' complaints in a timely and professional manner

    Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests' needs

    Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

    Upsell additional facilities and services, when appropriate

    Maintain updated records of bookings and payments

    SKILLS:

    Work experience as a Hotel Front Desk Agent, Receptionist, or similar role

    Customer service attitude

    Excellent communication and organizational skills

  • Holiday Inn Express DeForest

    3rd Shift Hotel Reservations

    3 weeks ago

    Holiday Inn Express DeForest De Forest, United States Part time

    Job Description · Job DescriptionREPORTS TO: General Manager · DRESS CODE: · Uniform providedPHYSICAL: · Requires the ability to lift 20 pounds. Overnight position.NARRATIVE: · We are looking for a Night Audit Agent to serve as our guests' first point of contact and manage all as ...

  • Residence Madison East

    Front Desk

    3 weeks ago

    Residence Madison East Madison, United States

    Job Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • Madison Beach Hotel

    Resort Concierge

    2 weeks ago

    Madison Beach Hotel Madison, United States

    Compensation & Benefits: · The position of Resort Concierge offers a competitive hourly wage of $18.75 to $20.75 per hour, paid biweekly. Additionally, employees will have access to a comprehensive benefits package including medical, dental, and vision insurance, paid time off, a ...

  • The Madison Concourse Hotel

    Front Desk Agent Full Time

    3 weeks ago

    The Madison Concourse Hotel Madison, United States Full time

    This is the perfect job for you if... · - You are a friendly, outgoing, and enthusiastic people person · - You enjoy working as part of a team · - You enjoy meeting and talking to new people · - You have computer and cash handling skills · - You have great verbal communication sk ...

  • Fairfield Inn and Suites

    Front Office Supervisor

    1 week ago

    Fairfield Inn and Suites Madison, United States

    **500$ sign on bonus** · **As part of Legacy Ventures Hospitality, looks for innovative leaders, with an eye for innovation and a want to make an impact. Never looking for someone just looking for a job, but the people who want to rise to the top. Legacy allows for opportunities ...

  • State of Wisconsin

    Program Specialist

    3 weeks ago

    State of Wisconsin Madison, United States

    **Introduction**: · Consolidated Court Automation Programs (CCAP) is seeking a Program Specialist to join a dynamic team dedicated to the development and management of technology in support the court system's extensive IT infrastructure located throughout the state of Wisconsin. ...

  • GRAEF

    Administrative Assistant

    2 weeks ago

    GRAEF Madison, United States

    **GRAEF, a leading U.S. consulting firm, has been providing exceptional careers and quality engineering, planning and design services to our clients since 1961. We recognize that the best workplaces are filled with technically excellent, innovative, creative, and highly motivated ...

  • Holiday Inn Express DeForest

    3rd Shift Reservations

    3 weeks ago

    Holiday Inn Express DeForest Deforest, United States Part time

    REPORTS TO: · General Manager · DRESS CODE: · Uniform provided · PHYSICAL: · Requires the ability to lift 20 pounds. Overnight position. · NARRATIVE: · We are looking for a Night Audit Agent to serve as our guests' first point of contact and manage all aspects of their accomm ...

  • Ryder System

    Truck Driver Class B Touch

    1 week ago

    Ryder System De Forest, United States contract

    Position Description · Immediate opening for a SOLO Class B CDL Truck Driver and we want the right Trucker to join us at Ryder in DeForest WI · Call Candace or Text "De Forest" to · https://RyderCareers.Video/Freedom · You might be wondering what your paycheck will look like. · ...

  • Best Western

    Guest Services Representative

    1 week ago

    Best Western Madison, United States

    **Job Title**: Guest Services Representative · **Job Type**: Variable or full-time, non-exempt · **Supervisor**: General Manager or Guest Services Manager · **About us** · Bird Dog Hospitality is a hotel investment and management company that believes in putting people first. Ben ...

  • Haul

    Truck Driver Class B Touch

    1 week ago

    Haul DeForest, United States

    · Position Description · Immediate opening for a SOLO Class B CDL Truck Driver and we want the right Trucker to join us at Ryder in DeForest WI · Call Candace or Text "De Forest" to · https://RyderCareers.Video/Freedom · You might be wondering what your paycheck will look like ...

  • Ryder System

    Truck Driver Class B Touch

    1 week ago

    Ryder System DEFOREST, United States

    **Position Description** · Immediate opening for a SOLO Class B CDL Truck Driver and we want the right Trucker to join us at Ryder in DeForest WI · Call Candace or Text "De Forest" to · https://RyderCareers.Video/Freedom · You might be wondering what your paycheck will look like ...

  • University of Wisconsin System

    Regional Travel and Expense Manager

    1 week ago

    University of Wisconsin System Madison, United States

    **ATTENTION**: · - The **Universities of Wisconsin** are a premier system of public higher education serving more than 162,000 students. Awarding nearly 37,000 degrees annually, the universities are Wisconsin¿s talent pipeline, putting graduates in position to increase their earn ...

  • The Edgewater Hotel

    Banquets General Manager

    2 days ago

    The Edgewater Hotel Madison, United States

    The Banquet General Manager provides proper training and supervision of all personnel including assistant managers and supervisors for events. The Banquet General Manager's purpose is to ensure that events and/ or activities are highly organized and well executed, resulting in th ...

  • Oceanic Ventures

    Receptionist: Front Office Agent Or

    3 days ago

    Oceanic Ventures Oregon, WI, United States Freelance

    **What we offer you**: · - Secure full-time employment · - Annual salary of €36,000 - €39,000, depending on qualifications · - Additional pay for working on Sundays and holidays · - Regular working hours in morning and evening shifts · - Increasing number of vacation days based o ...

  • Ryder

    Truck Driver Class B Touch

    1 week ago

    Ryder Deforest, United States

    Position Description · Immediate opening for a SOLO Class B CDL Truck Driver and we want the right Trucker to join us at Ryder in DeForest WI · Call Candace or Text?"De Forest"?to · https://RyderCareers.Video/Freedom · You might be wondering what your paycheck will look like. ...

  • Cascade Innovations

    Service and restaurant specialist

    3 days ago

    Cascade Innovations Verona, United States

    "The Schwarz Restaurant Group is the gastronomy division of the Schwarz Group companies and is responsible for all restaurants. They serve over 7,000 guests daily at nine locations with a healthy and diverse cuisine. · Are you motivated to provide our guests with a great experie ...

  • Orion Innovations

    Receptionist Part-time 35 hours

    3 days ago

    Orion Innovations Fall River, WI, United States Freelance

    **What to expect...** · - Acceptance, booking, and confirmation of room reservations · - Check-in and check-out of guests · - Fulfillment of individual guest requests, handling of complaints · - Professional and high-quality implementation, as well as adherence to the prescribed ...

  • The Madison Concourse Hotel

    Front Desk Agent

    1 week ago

    The Madison Concourse Hotel Madison, United States Full time

    Our Front Desk Agents are responsible for registering incoming guests, fielding incoming calls, assisting with reservations and ensuring guests are comfortable in the hotel. Previous hotel experience is preferred, but a customer service background is Front Desk, Agent, Customer S ...

  • Wisco Hotel Group

    Front Desk Agent

    2 weeks ago

    Wisco Hotel Group Madison, United States

    Performing all check-in and check-out tasks. Managing online and phone reservations. Informing customers about payment methods and verifying their credit card data. Job brief We are looking for a Hotel Front Desk Agent to serve as our guests first p Front Desk, Agent, Reservation ...