Front Desk Agent Full Time - Madison, United States - The Madison Concourse Hotel

The Madison Concourse Hotel
The Madison Concourse Hotel
Verified Company
Madison, United States

3 days ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Full time
Description
This is the perfect job for you if...

  • You are a friendly, outgoing, and enthusiastic people person
  • You enjoy working as part of a team
  • You enjoy meeting and talking to new people
  • You have computer and cash handling skills
  • You have great verbal communication skills

Responsibilities:


  • Provide a warm and friendly welcome to guests, ensuring a smooth checkin process
  • Assist guests with checkouts, billing inquiries, and any other requests or concerns they may have during their stay
  • Maintain a comprehensive knowledge of hotel facilities, services, and local attractions to provide accurate information and recommendations
  • Manage reservations and room assignments, ensuring accuracy and efficiency
  • Handle guest inquiries and resolve concerns promptly and professionally, finding appropriate solutions to ensure guest satisfaction
  • Coordinate with other hotel departments, such as housekeeping and maintenance, to address guest needs and ensure smooth operations
  • Maintain a clean and organized front desk area, including the lobby
  • Follow security and safety procedures, ensuring the wellbeing of guests and colleagues
  • Upsell hotel amenities, services, and packages to enhance guests stays and maximize revenue
  • Collaborate with team members to provide seamless experiences and exceed service standards

Qualifications:


  • Previous experience as a front desk agent or in a customer service role is preferred, but not mandatory. We welcome individuals with a genuine passion for hospitality and a dedication to providing exceptional service.
  • Outstanding interpersonal and communication skills, with the ability to connect with guests and create positive relationships
  • Strong organizational and multitasking abilities, thriving in a fastpaced environment
  • Attention to detail and the ability to handle guest information and transaction with confidentiality and accuracy
  • Flexibility to work various shifts, including mornings, evenings, weekends, and holidays
  • A positive attitude and a genuine passion for providing outstanding customer service
  • Knowledge of local attractions, events, and services is a plus, allowing you to assist guests with their inquiries effectively
Qualified applicants must be able to successfully complete a pre-employment drug test and background check. The Madison Concourse Hotel is a drug-free workplace.


Perks & Benefits
We hire the most highly qualified people available and provide a competitive benefits package which includes:

  • Free employee parking underground
  • Free employee meal every shift
  • Discounted hotel rooms
  • Discounts at Circ and Starbucks
  • 401K matching retirement plan
  • Paid time off
- $1,000 employee referral bonus

  • Cash Advance: Get the money you've already earned from work before your paycheck arrives Available as early as your first shift.
  • Up to 30% off hotel rooms at Great Wolf Resorts throughout the U.S. and Canada
  • Pet Insurance for part time and full time employees
  • A vibrant and inclusive work environment that values teamwork and celebrates your contributions

Full-time positions also offer:

  • A rich Quartz health insurance plan
  • Our best plan has NO deductible
  • Delta Dental insurance
  • Vision insurance
  • Companypaid basic life insurance and short term disability
  • Flexible Spending Account (FSA)
  • Additional life insurance policy


Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members.

We are an equal opportunity employer as defined by federal, state or local laws.


Experience:
Required

  • Previous customer service experience
Preferred

  • Cash handling experience
  • Hotel experience

Education:
Required

  • High School or better

Behaviors:
Required

  • Team Player: Works well as a member of a group
  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
  • Enthusiastic: Shows intense and eager enjoyment and interest

Motivations:
Required

  • Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
  • Self-Starter: Inspired to perform without outside help
Preferred

  • Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
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