- Responsible for communicating the different Tours & Travel products and services during the check in process
- Ensure all guests are aware of the different spaces in Selina (common kitchen, F&B, cinema room, library, cafe/club, Retail Shop, Tours & Travel desk, Wellness Deck, Surf Ranch - when relevant-)
- Responsible for selling all Tours & Travel products (Retail, Tours and Transportation, Rentals, Wellness, Surf and Education) â- Responsible for recording Tours & travel sales in systems, Rezdy and Winks.
- Responsible with supporting guests in case of any question/concern needed regarding an T&T product
- Manage receptionists tasks on the night shift
- Process all guest check-ins and early check outs
- Review receptionists' reports
- Obtain clean and organized reception
- Accounting reports as required
- Ensure to complete the logbook
- Check all the Complete Registration Cards to make sure to have all the Id ́s and personal information of our arrival guests â- Perform adjustments and corrections and rectify all PMS problems that occur during night shift
- Verify that all registered guests have the payment applied correctly in the PMS
- Prepare of End of day procedure
- Make sure that all the arrivals for the following day are already assigned
- Prepare all the Registration Cards, Selina Bracelets and keys for the arrivals of the next day
- Check all accounts of guests who check out the next day
- Ensure standards of customer service
- Ensure the good conditions of reception equipment Must be able to perform the full night audit if needed
- Management Team dealing with complaints, problem solving, disturbances, special requests and any other issues that may happen
- In case on Events or Parties, is mandatory of coordinate all the security team
- Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety
- 1-2 years of experience in reception
- Team management
- Bilingual
- Knowledge of PMS system
- Tourism /Hotel management background
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Front Desk Agent - Miami, United States - Selina
Description
Who we areOur Mission is to inspire authentic and meaningful connections.
Selina was born out of a desire to celebrate the nomadic lifestyle:
to experience our planet's most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures.
Responsibilities