Front Desk Agent - Miami Beach, United States - HirefinderRPO

Description

We are seeking a Front Desk Agent

Responsibilities:

• Familiar with local area and provides dining, shopping, entertainment, attraction, and travel information to hotel guests & residents.
• Follows up with guests in an exceptionally timely, thorough, and professional manner. Maintains proper condition of hotel/s lobby and oversees the provision of hotel amenities.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor the hotel front entrance and resolve any congested situations.
• Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.

Among other responsibilities that are included as a Front desk Agent.

Qualifications:

• High school graduate or equivalent vocational training certificate.
• Previous experience in cashiering.
• Fluency in English both verbal and non-verbal.
• Compute basic arithmetic.

Ability to:

• perform job functions with attention to detail, speed and accuracy.
• prioritize and organize.
• be a clear thinker, remaining calm and resolving problems using good judgement.
• follow directions thoroughly.
• understand guest's service needs.
• work cohesively with co-workers as part of a team.
• work with minimal supervision.
• maintain confidentiality of guest information and pertinent hotel data.

Desirable College degree or other Vocational Certifications, preferably a hospitality student, fluency in a second language, CPR certification, Previous guest relations training.

Don't hesitate to apply for this incredible Opportunity