Member Service Representative - Albuquerque, United States - Navy Federal Credit Union

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    Full time
    Description

    Overview

    To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

    This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

    Responsibilities

    Analyze, research and resolve problems and discrepancies related to member accounts/loans

    Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications

    Counsel current and prospective members about Navy Federal's products and services

    Ensure cash and other negotiable instruments are handled properly

    Identify opportunities to cross service products and increase product penetration

    Perform platform banking functions

    Assist level I team members

    Understand and comply with federal and other regulations relating to financial products and services

    May assist with Branch Office vault opening, closing and balancing procedures

    May serve as a Branch Office and/or ATM vault custodian

    Perform other duties as assigned

    Qualifications

    Ability to work independently and in a team environment

    Working knowledge of savings and checking products, accounts and services

    May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need

    Effective active listening skills to accurately respond to inquiries and account requests

    Effective organizational, planning and time management skills

    Effective research, analytical, and problem solving skills

    Effective skill building effective relationships through rapport, trust, diplomacy and tact

    Effective skill exercising initiative and using good judgment to make sound decisions

    Effective skill maintaining composure in a high production and changing environment

    Effective skill navigating multiple screens and PC applications and adapting to new technologies

    Effective skill performing mathematical calculations and working accurately with numbers

    Effective verbal and written communication skills

    Desired Qualifications

    Experience in member/customer service preferably in a call center, retail banking or financial institution

    Experience in working in a credit union environment

    Hours: Available Monday - Saturday, hours based on business needs.

    Location: 2600 San Pedro Drive NE, Albuquerque, NM 87110

    Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

    *Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at

    About Us

    You have goals, dreams, hobbies, and things you're passionate aboutwhat's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to themfriends, family, and passions. And we're looking for team members who are passionate about our missionmaking a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

    Military Times 2022 Best for Vets Employers

    WayUp Top 100 Internship Programs

    Forbes 2022 The Best Employers for New Grads

    Fortune Best Workplaces for Women

    Fortune 100 Best Companies to Work For

    Computerworld Best Places to Work in IT

    Ripplematch Campus Forward Award - Excellence in Early Career Hiring

    Fortune Best Place to Work for Financial and Insurance Services

    Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

    Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring teams discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

    Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

    REQNUMBER: 17384