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Dispatcher - Boston, United States - Suffolk University
Description
The Dispatcher/Security Officer is often the first point of contact for the Suffolk University and Security Department.Duties include, but are not limited to, receiving and transmitting emergency and non-emergency calls for the service via radio, answering telephone calls and text messages, disseminating sensitive law enforcement information, running CJIS and CORI queries.
The Dispatcher/Security Officer monitors closed-circuit television, alarm systems, multiple radio frequencies, foot traffic, maintains paper and electronic records, makes entries on a computer aided dispatching system.
The Dispatcher/Security Officer wears a Department-issued uniform and must follow the rules and regulations of the Department and the University.
The Dispatcher/Security Officer must pass a proficiency test at the completion of their training period.When Functioning As A Security Officer:
The Dispatcher/Security Officer provides security for University faculty, staff, students, guests, buildings and properties.
Specific activities include maintaining a fixed post, handling desk duties, including data entry and reporting, turning lights on and off, unlocking exterior and interior doors, executing interior checks with or without a "Detex" tour system, managing access control to the buildings, and preparing and submitting appropriate reports as necessary.
The Dispatcher/Security Officer gives verbal directives to students, faculty, staff and visitors to ensure compliance with University policies and procedures with respect to public safety matters.
The Dispatcher/Security Officer answers telephones and provides assistance to callers and visitors, responds to calls for assistance and produces University identification cards.
Requirements/Qualifications:
A Dispatcher/Security Officer must demonstrate and maintain good judgment with the ability to independently respond and act quickly, accurately evaluate information and situations, and make appropriate decisions in routine and emergency situations.
Ability to maintain self-control, poise, composure and concentration while working in a fast-paced, multi-tasking environment with numerous interruptions and noise, and be able to remain calm, think clearly and use sound judgment when working with high pressure and stressful emergency situations.
Knowledge of generally accepted office procedures, practices and work methods, including strong record-keeping and prioritization skills; ability to type and operate general office and computerized equipment; ability to read, write, and spell at a level sufficient for satisfactory job performance.
Possess excellent communication skill; speak clearly and concisely, follow oral and written instructions, transfer information accurately, and handle a wide range of interpersonal interactions effectively.
Ability to establish and maintain effective working relationships, interact with all members of the campus community and general public. Ability to maintain the confidentiality of sensitive information.
Ability to successfully complete all training, including appropriate basic and advanced Dispatcher/Security Officer training courses within the probationary period as required by the Department.
The Dispatcher/Security Officer must be able to be certified for access into the criminal justice information system [CJIS].
This will include the completion and passing of a written exam, hands on applications, fingerprints, and a criminal record check.
The Dispatcher/Security Officer must attend required training programs, including but not limited to CPR, basic First Aid and AED applications.
The Dispatcher/Security Officer must possess excellent written and verbal skills, apply written and verbal skills while working under stress, have the ability to apply excellent verbal and written skills for long periods of time, be assigned to a Dispatch Center, or security post for eight hours or more, work any and all shifts, work overtime and understand that they may be required to work at the direction of the shift supervisor.
Other Employment Requirements:
Must have a high school diploma or GED.
Must be 18 years of age.
Must be available to work any shift as assigned.
Must have excellent communication and human relation skills.
Preferably, have a valid CPR and First Aid certifications.
Must have no prior felony record (for certification access into CJIS)
The University will conduct a background check which will include a criminal record check. A pre-employment physical exam, drug screening, and fingerprints are required. The University will conduct a verification of previous employment and reference checks.
Physical Activities:
Work Environment:
Note:
Dispatcher/Security Officers do not have a warrant as a Special State Police Officer and thus have no arrest authority.
Other:
The use of tobacco products while on duty is prohibited.
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