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Service Sales Coordinator
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Resident Services Coordinator
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Concierge Services for Students Boston, United StatesConcierge Services for Students is a premier provider of personalized services for international students, patients, and their families. This is a full time, in-office position that includes, but is not limited to, the following: · Responsibilities · Assist with guardianship duti ...
Dispatch Service Coordinator - Boston, United States - Patterson Company LLC
Description
Patterson isn't just a place to work, it's a partner that cares about your success.One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture.
Professional growth abounds in this motivating environment.We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.
As a Dispatch Service Coordinator for Patterson Dental, you will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service.
The service coordinator role requires a high level of professional autonomy due to the nature of resource planning in assignment of service technicians to service requests.
Responsibilities:
Triages calls and inquiriesfrom customers.
Assigns and schedules service requests from clients or company personnel.
Manages resources efficiently and effectively for all scheduled service.
Monitors service orders assigned to technicians.
Responsible for the life cycle of service order (creates, edits, completes and invoice service orders).Reconciles various CRM reports on amonthly basis.
Works closely with the Branch Procurement Specialist(s) with resource and project planning.Demonstrates a commitment to Patterson values & professionalism through appropriate conduct at all times.
Performs other service coordinator duties as assigned.
Job QualificationsAssociates degree or higherpreferred or 2-5 years equivalent industry experience.
Expresses strong customer serviceorientation or related dispatching experience through excellent written and verbal/phone communication skills.
Has strong organizational andmulti-tasking skills, demonstrates sound judgment and excellentdecision-making abilities, and shows a great attention to detail.
Ability to positively contribute to the Branch team environment by taking initiative to learn and improve upon skillsets.
Possesses strong planning andorganizational skills, both written and verbal.
Uses technology with efficiency,including Microsoft 365 and SAP CRM platforms.
Preferred Qualifications:
1-3 years dispatching and customerservice experience, with previous experience in the Dental industry preferred.
Previous working experience with project or resource coordination.
Bookkeeping/accounting experience preferred.
What's In It For You:
We provide competitive benefits, unique incentive programs and rewards for our eligible employees:Full Medical, Dental, and Vision benefits and an integrated Wellness Program.401(k) Match Retirement Savings Plan.
Volunteer Time Off (VTO).Educational Assistance Program (Tuition Reimbursement).Full Paid Parental and Adoption Leave.
LifeWorks (Employee Assistance Program).Patterson Perks Program.
EEO StatementAs a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees' unique experiences and differences is what strengthens us and drives our success.
We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.
We are Patterson. We welcome you.
