- Directs and monitors daily assignments; schedules drivers and assigns vehicles to ensure daily coverage of all routes.
- Ensures direct and indirect daily activities of drivers are assigned and accomplished on-time.
- Communicates all relevant details of driving assignments to drivers to ensure proper execution.
- Assist drivers with routing directions and directs them to perform special services when required.
- Recommends appropriate disciplinary action, up to and including suspensions and/or discharge, for staff violations of company policies.
- Responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement buses and drivers when there is a problem on a route.
- Notifies stakeholders and location personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service.
- Maintains route documentation and records (relevant contract requirements, customer information, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with district and state requirements.
- Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery.
- Maintains high compliance to dispatch standard operating procedures.
- Handles customer concerns and requests for information in an expeditious and professional manner.
- Escalates unresolved issues to management as appropriate.
- Organize and prioritize time to balance conflicting demands related to customer care and dispatching.
- Communicate effectively with colleagues and customers in a fast-paced and/or stressful environment (interpersonal & telephone skills).
- Read and interpret documents and instructions from customers and other team members
- Perform work activities requiring cooperation and instruction
- Function in a fast-paced environment, under substantial pressure
- Work within the appropriate level of independence
- Problem solves
- Operate two-way and emergency radio systems
- Use office machines (fax, scanner, copier, zip drive, telephone system)
- Efficiency in using Microsoft Office Program and computerized routing software.
- Work independently
- Read road and street maps
- Keep organized and accurate records relating to overall dispatch and routing responsibilities
- High school diploma or GED
- 2 years of experience in a dispatch, call center, customer service, hospitality, or similar field.
- Bachelor's degree
-
Hyde Park
2 weeks ago
Fountain-Fort Carson School District 8 Boston, United StatesHyde Park - Assistant Operations Manager · Address · Hyde Park, Boston, MA, USA · Job Description · WeDriveU is the leader in transportation, specializing inworkplace, campus and community transportation solutionsserving millions of passengers a year. Recognized as a pioneer in ...
-
Enrollment Specialist, Roxbury and Hyde Park
2 weeks ago
YMCA of Greater Boston Boston, United StatesJob Description · Job Description · Position Summary: · Under the direction of the Business Manager of Child Development, the Enrollment Specialist provides a variety of customer service, clerical, and financial support services to the Child Development department, engaging and ...
-
Enrollment Specialist, Roxbury and Hyde Park
2 weeks ago
YMCA of Greater Boston Boston, United StatesJob Description Job DescriptionPosition Summary:Under the direction of the Business Manager of Child Development, the Enrollment Specialist provides a variety of customer service, clerical, and financial support services to the Child Development department, engaging and supportin ...
-
CNA's and HHA's Evening Shifts 24.00
1 week ago
Traditions Home Health Services LLC Boston, United StatesHyde Park CNA's and HHA's a great new career opportunity waiting for you at Traditions Home Health Services · Traditions Home Health Services is hiring CNA's and HHA's in the Hyde Park area for evening shifts 5p-11p Tuesday, Thursday, Friday, Saturday, and Sunday. · Are you se ...
-
Soliant Health Boston, United StatesMinimum 1+ years school psychologist experience required. · Location: Hyde Park, MA · Details/Specifications: · Full Time · Onsite · Caseload: Elementary · Interviewing now · Qualifications: · School Psychologist License · Bachelors/Masters/Doctoral Degree - School Psycholo ...
-
CNA's and HHA's Evening Opportunity Private Duty
2 weeks ago
Traditions Home Health Services LLC Boston, United StatesTraditions Home Health Services of Massachusetts is seeking reliable, skilled & dedicated Certified Nursing Assistants, Home Health Aides and Live-in Certified Nursing Assistants. · Have you been working as an aide 2+ years? Do you own and operate a reliable vehicle? Are you hone ...
-
Director of Maintenance
1 day ago
Maloney Properties Boston, United StatesWe are seeking candidates for Director of Maintenance to support a large portfolio of residential properties in Boston, MA. This community consists of over 600 units of family and senior housing in the South End/Lower Roxbury neighborhoods and one property in Hyde Park. You will ...
-
Senior Maintenance Supervisor
2 days ago
Beacon Communities Boston, United StatesSenior Maintenance Supervisor - Georgetowne Homes · Georgetowne Homes, 400A Georgetowne Drive, Hyde Park, Massachusetts, United States of America · Req #1626 · Senior Maintenance Supervisor, Georgetowne Homes - Hyde Park, MA · The Senior Maintenance Supervisor · supervises the ...
-
Senior Maintenance Supervisor
1 day ago
Beacon Communities Boston, United StatesSenior Maintenance Supervisor - Georgetowne Homes · Georgetowne Homes, 400A Georgetowne Drive, Hyde Park, Massachusetts, United States of America · Req #1626 · Senior Maintenance Supervisor, Georgetowne Homes - Hyde Park, MA · The Senior Maintenance Supervisor · supervises t ...
-
Orthodontic Assistant
2 weeks ago
ARCH Orthodontics Boston, United StatesAbout us.... · ARCH Orthodontics is one of the longest standing Orthodontic Practices in New England. We are proudly celebrating 50 YEARS of service Having started our practice in Stoughton in 1974, we have grown to cover the greater Boston area with 6 offices from Hyde Park to O ...
-
Lower Elementary Principal:
1 week ago
Match Education Boston, United StatesMatch Charter Public School is a free, high-performing charter public school in Boston. We are a PreK-12 school serving 1,250 students. Our mission is to prepare students for success in college and careers in order to achieve economic security and mobility. Students gain acceptan ...
-
Elementary School Principal, PreK-2nd
1 week ago
Young World Physical Education Boston, United StatesElementary School Principal, PreK-2nd · Starting Date: · Jul 1, 2024 · Job Description · Position: Lower Elementary School Principal (PreK-2nd Grade) · Location: Match Community Day (Hyde Park, MA) · Start date: July, 2024 · ABOUT MATCH CHARTER PUBLIC SCHOOL · Match Charter P ...
-
MCD Building Based Educator
2 weeks ago
Match Education Boston, United StatesMatch Charter Public School is a free, high-performing charter public school in Boston. We are a PreK-12 school serving 1,250 students. Our mission is to prepare students for success in college and careers in order to achieve economic security and mobility. Students gain acceptan ...
-
Astound Boston, United States· Position Name · Front Counter Representative/Order Entry Specialist · Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possib ...
-
MCD Building Based Educator
1 day ago
Match Education Boston, United States· Match Charter Public School is a free, high-performing charter public school in Boston. We are a PreK-12 school serving 1,250 students. Our mission is to prepare students for success in college and careers in order to achieve economic security and mobility. Students gain accep ...
-
Direct Support Caregiver
4 weeks ago
Sevita Boston, United StatesMentor Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You'll join a mi ...
-
Senior Design Engineer
2 weeks ago
AeroShield Materials, Inc. Boston, United StatesJob Description · Why AeroShield might be great for you · AeroShield is a collaborative team of 17+ people bound by a mission to deliver innovative new materials to make our lives more sustainable. Too much energy is wasted by poor building insulation, especially poorly insulat ...
-
After School Site Director
1 week ago
YMCA of Greater Boston Boston, United StatesAfter School Site Director - Hyde Park · Department: · Child Development: Before / After School · Employment Type: · Full Time · Location: · Menino YMCA · Description · Under the supervision of the Program Administrator, with direction from the Child Development and Out-o ...
-
Manager of Rehab Therapies
1 week ago
Boston Medical Center Boston, United StatesBoston Medical Center (BMC) is more than a hospital. It ́s a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-base ...
-
Special Education Teachers:
2 weeks ago
Match Education Boston, United StatesMatch Charter Public School is a free, high-performing charter public school in Boston. · All potential candidates should read through the following details of this job with care before making an application. · We are a PreK-12 school serving 1,250 students. · Our mission is t ...
Dispatcher - Hyde Park - Boston, United States - WeDriveU
Description
WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 4,000+ team members operate 2,300 vehicles across 44 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1B bus and rail passengers on four continents. VisitJob Description:
The Dispatcher will report to the Operations Manager and is responsible for problem-solving and can provide high-end customer service experience through our nationwide operations. Transportation experience is not mandatory but the desire to be successful is As a Dispatcher you will be answering a high volume of incoming calls, communicating with drivers, responding to email inquiries as well as problem solving throughout the day.
Responsibilities:
Education and Qualifications:
Hard requirements:
WeDriveU and National Express are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.
