Jobs
>
Rochester

    Physician Support Rep III - Rochester, United States - University of Rochester

    University of Rochester
    University of Rochester Rochester, United States

    1 week ago

    Default job background
    Description
    Responsibilities


    Overview
    The Physician Support Representative III (PSR) serves as the initial contact to the Divisions of Pediatric Allergy/Immunology & Rheumatology.

    The PSR works with a team of 4-6 staff to support approximately 20 physicians and mid-level providers in the Department of Pediatrics.

    Must be able to triage incoming calls, schedule patient appointments, obtain pertinent medical information and accurately document in the appropriate programs, including the electronic medical record (EMR).

    Candidate will coordinate functions associated with patient information for ambulatory visits and act as a resource for staff performing patient-related functions.

    Candidate will use eRecord and OnBase, as well as distribute mail and perform other duties as assigned. Candidate must demonstrate capability and desire to work independently and be a strong team player. Demonstrates ICARE* values in each of the major responsibilities (ICARE-an acronym for Integrity, Inclusion, Compassion, Accountability, Respect and Excellence-provides the foundation for how we treat people at this Medical Center.

    Achieving our strategic vision depends on all of us living out these values and embracing the diversity of our faculty, staff, students, trainees and patients.


    Major Responsibilities

    Clinical Support (35%)

    • Interacts with patients, families, providers and other offices on the telephone and in person to provide support for a pediatric multi-specialty office. Must demonstrate ability to timely answer and efficiently triage incoming calls, determine nature/urgency of the calls, and handle appropriately. Must be able to communicate effectively and relay information correctly and efficiently in a complex medical environment. Serves as office expert for Allergy/Immunology & Rheumatology.
    • Assesses calls to understand patient needs, prioritizes medical concerns and obtains responses from providers and follows up with patient.
    • Manages referrals (via eRecord and fax/mail) and schedules patient visits. Registers patient demographic and insurance information.
    • Responsible for clinical prep. Obtains and ensures referral paperwork is scanned into patient charts prior to each visit. Prints labels and prepares clinical documents and delivers to clinic. Ensures appropriate clinic paperwork is scanned into the chart after the visit.
    • After each clinic, reviews schedules/office note encounters for scheduling follow up.
    • Works with Supervisor, Clinical Administration to ensure outpatient clinics are opened and closed appropriately. Develops and works "bump" and reminder lists effectively, timely and accurately.
    • Attends clinic, as necessary. May perform check-in and/or check-out duties. Schedules follow-up appointments for patients. Provides clinical and clerical support to providers.

    Administrative (5 %)

    • Attends office staff meetings and other relevant meetings, as requested.
    • Provides clerical assistance, including distributing mail, create routine & non-routine mail correspondence to families & outside offices, scanning, faxing and errands.
    • Other duties, as assigned

    Inpatient Admissions & Procedure Scheduling/Coordination:
    (20%)

    • Assists Providers in reaching out to multiple offices to coordinate non-clinical inpatient & outpatient procedures.
    • Schedules all necessary imaging, tests, & labs associated with the procedure.
    • Coordinates all providers needed to be available for the procedure, including AMPS clinics, infusions, joint injections, etc.
    • Completes & submits all paperwork needed for procedure(s).
    • Serves as main point of contact for patients, pre and post-operative.

    Provider Support & External Coordination:
    (30%)

    • Assists Providers in patient care transfer to external offices & departments.
    • Provides & requests all necessary medical documents & records to & from external offices and patients as needed.
    • Assists families with coordinating multi divisional appointments internal & external.
    • Reviews incoming patient visit referrals for proper scheduling and distribution.
    • Assists Providers with contacting families to provide test results.
    • Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers.
    • Researches hospital medical records for information requested by physicians, insurance companies, & families.
    • Applies provider preferences in protocols is selecting from multiple possibilities to execute and/or delegate follow up actions based on provider's patient notes.

    Misc.
    (10%)

    • Provides insurance companies with information needed for services, testing, & labs.

    Requirements:

    • High School diploma and 2 years of relevant experience required, or equivalent combination of education and experience required.
    • Equivalent combination of education and experience required.

    Preferred:

    • Must prioritize exceptional patient care with compassion and respect. Demonstrated customer service skills, specifically strong oral and written communication skills. Medical Terminology, experience with surgical/appointment scheduling software (such as Flowcast), Microsoft Office and electronic medical records preferred. Demonstrate accuracy in all correspondence including eRecord. Ability to work in a fast-paced, stressful environment, and demonstrate efficiency in prioritizing assignments while working successfully with a team.


    The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University's mission to Learn, Discover, Heal, Create - and Make the World Ever Better.

    In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law.

    This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.


    How To Apply
    All applicants must apply online.

    _EOE Minorities/Females/Protected Veterans/Disabled_


    Pay Range

    Pay Range:
    $ $25.51 Hourly

    _The referenced pay range represents the minimum and maximum compensation for this job.

    Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

    _

    Apply for Job


    • Careers
    • Sign In
    • New User

    Location: Medical Faculty Group


    Full/Part Time: Full-Time


    Opening:


    Schedule:
  • University of Rochester

    Physician Support Rep III

    4 days ago

    University of Rochester Rochester, United States

    Opening · Full Time 40 hours Range URCC 204 Neurology - MC Admin M&D · Schedule · 8 AM-4:30 PM · Responsibilities · Position Summary: · Performs complex secretarial and administrative duties in a fast paced Outpatient Neurology Clinic and Infusion center, with minimal direction a ...

  • University of Rochester

    Physician Support Rep III

    5 days ago

    University of Rochester Rochester, United States

    Responsibilities · **Position Summary:** · With minimal direction and considerable latitude for independent judgment, performs complex secretarial and administrative duties in a fast paced complex multi-disciplinary team environment. Responsible for supporting the clinical team w ...

  • The University of Rochester

    Physician Support Rep III

    6 days ago

    The University of Rochester Rochester, United States

    With general direction and latitude for initiative and judgment, the primary responsibilities of this position include extraction and compilation of daily laboratory data from outside area laboratories. Also responsible for supporting the clinical te Physician, Support, Social Wo ...

  • University of Rochester

    Physician Support Rep III

    6 days ago

    University of Rochester Rochester, United States

    Opening · Full Time 40 hours Range URCC 204 Ortho Physician Support Spec · Schedule · 8 AM-4:30 PM · Responsibilities · POSITION SUMMARY: · With minimal direction and considerable latitude for independent judgment, performs complex secretarial and administrative duties in a fast- ...

  • University of Rochester

    Physician Support Rep III

    1 week ago

    University of Rochester Rochester, United States

    Opening · Full Time 40 hours Range URCC 204 Pediatrics Pulmonology · Schedule · 8 AM-4:30 PM · Responsibilities · POSITION SUMMARY: · The Physician Support Representative III (PSR) serves as the initial contact to the Division of Pediatric Pulmonology. The PSR works with a team o ...

  • University of Rochester

    Physician Support Rep III

    1 week ago

    University of Rochester Rochester, United States

    POSITION SUMMARY: · With minimal direction and considerable latitude for independent judgment, performs complex secretarial and administrative duties in a fast-paced environment in support of clinical, educational, and academic programs. Responsible for all clinic preparations, i ...

  • University of Rochester

    Dental Access Rep III

    1 week ago

    University of Rochester Rochester, United States

    GENERAL PURPOSE: · Performs functions associated with patient information processing for dental visits. Completes the tasks of reception, registration, charge reconciliation, appointment scheduling, telephone encounter management, processing of referrals and pre-determination of ...

  • University of Rochester

    Physician Support Rep III

    5 days ago

    University of Rochester Rochester, United States

    Responsibilities · **Position Summary:** · With general direction and latitude for initiative and judgment, the primary responsibilities of this position include extraction and compilation of daily laboratory data from outside area laboratories. Also responsible for supporting th ...

  • University of Rochester

    Physician Support Rep III

    6 days ago

    University of Rochester Rochester, United States

    Opening · Full Time 40 hours Range URCC 204 Imaging Sciences-Image Library · Schedule · 11:30 AM - 8 PM; SUN · Responsibilities · POSITION SUMMARY: · With minimal direction and considerable latitude for independent judgment, performs complex secretarial and administrative duties ...

  • The University of Rochester

    Physician Support Rep III

    6 days ago

    The University of Rochester Rochester, United States

    With minimal direction and considerable latitude for independent judgment, performs complex secretarial and administrative duties in a fast-paced complex multi-disciplinary team environment. Responsible for supporting the clinical team who manage and Physician, Support, Clinical, ...

  • University of Rochester

    Physician Support Rep III

    6 days ago

    University of Rochester Rochester, United States

    Opening · Full Time 40 hours Range URCC 204 Psychiatry SMH Child/Adoles · Schedule · 12 PM-8 PM · Responsibilities · GENERAL PURPOSE: · With minimal direction and considerable latitude for independent judgment, the PSS will perform complex secretarial and administrative duties in ...

  • University of Rochester

    Physician Support Rep III

    6 days ago

    University of Rochester Rochester, United States

    Responsibilities · **Position Summary:** · Performs complex secretarial and administrative duties in a fast paced Outpatient Neurology Clinic and Infusion center, with minimal direction and considerable latitude for independent judgement, in support of the Cognitive and Behaviora ...

  • University of Rochester

    Dental Access Rep III

    1 week ago

    University of Rochester Rochester, United States

    GENERAL PURPOSE: · Performs functions associated with patient information processing for dental visits. Completes the tasks of reception, registration, charge reconciliation, appointment scheduling, telephone encounter management, processing of referrals and pre-determination of ...

  • University of Rochester

    Physician Support Rep III

    1 week ago

    University of Rochester Rochester, United States

    POSITION SUMMARY: · With minimal direction and considerable latitude for independent judgment, performs complex secretarial and administrative duties in a fast-paced environment in support of clinical, educational, and academic programs. Responsible for all clinic preparations, i ...

  • University of Rochester

    Physician Support Rep III

    1 week ago

    University of Rochester Rochester, United States

    Opening · Full Time 40 hours Range URCC 204 Medicine/AIR Ambulatory · Schedule · 8 AM-4:30 PM · Responsibilities · General Purpose: · The Physician Support Representative III (PSR) serves as the initial contact to the Divisions of Pediatric Allergy/Immunology & Rheumatology. The ...

  • University of Rochester

    Physician Support Rep III

    1 week ago

    University of Rochester Rochester, United States

    Opening · Full Time 40 hours Range URCC 204 Clinton Alexander Primary Care · Responsibilities · POSITION SUMMARY: · With minimal direction and considerable latitude for independent judgment, performs complex secretarial and administrative duties in a fast-paced environment in sup ...

  • The University of Rochester

    Physician Support Rep III

    5 days ago

    The University of Rochester Rochester, United States

    Serves as the physician support specialist, and OR scheduler. Communicates regularly with patients, families, clinical and non-clinical staff, identifying barriers to appointment compliance, insurance company barriers and tracking all assistance prov Physician, Support, Treatment ...

  • University of Rochester

    Physician Support Rep III

    6 days ago

    University of Rochester Rochester, United States

    Responsibilities · **POSITIONS SUMMARY:** · With minimal direction and considerable latitude for independent judgment, performs complex secretarial and administrative duties in a fast-paced environment in support of clinical, educational, and academic programs. Responsible for al ...

  • University of Rochester

    Physician Support Rep III

    6 days ago

    University of Rochester Rochester, United States

    Opening · Full Time 40 hours Range URCC 204 Solid Organ Transplant SMH · Responsibilities · Position Summary: · With minimal direction and considerable latitude for independent judgment, performs complex secretarial and administrative duties in a fast paced complex multi-discipli ...

  • University of Rochester

    Physician Support Rep III

    1 week ago

    University of Rochester Rochester, United States

    Opening · Time as Reported Range URCC 204 CVSL Regional Cardiology · Responsibilities · POSITION SUMMARY: · Using independent judgment and initiative, the physician support specialist performs duties related to general cardiology. Duties include but are not limited to communicati ...