- Responsible for scheduling multiple complex appointments across different departments within the hospital system including evaluation and management visits, neuropsychologic testing and infusions. This duty entails working closely with the Neurology clinicians, Infusion Center nurses, scheduler and Medication Access Specialists to ensure all appointments are entered appropriately and accurately. Responsible updating any scheduling changes as they may occur. Coordination of cross-departmental appointments that may be required to initiate and/or continue on therapy.
- Answering incoming patient calls to schedule appointments and answer any non-clinical/ medical patient questions or triage to the appropriate clinician or staff member. Make outgoing phone calls to schedule subsequent appointments and infusions, remind patients of upcoming appointments for physician visits, neuropsychologic testings/visits and infusions with thorough review of the pre-infusion checklist. Conduct phone interview with patients, collecting additional information to determine priority of appointment and review health insurance information to ensure that we have correct information.
- Assisting patients with insurance review/ verification, navigating price estimation, obtaining prior authorizations and identifying resources to assist with patient financial responsibility, as needed. Demonstrates understanding of complexities of payer restrictions and internal process of benefit verifaction, authorization, out-of-pocket cost and patient responsibility.
- Working with external health systems, infusion centers and home infusion agencies to coordinate appropriate appointments when needed. Will reach out to external centers to identify appropriate infusion site and necessary information required for us to send for patients that live out of our region and are eligible for treatment at an outside center.
- Provides assistance to Infusion Center charge nurse, and all treatment center nurses as assigned. Exercise and maintain knowledge of all policies and procedures related to area of responsibility. Provide administrative support to and coordination from all aspects of patient care for follow up and referral patients.
- High School diploma and 2 years of relevant experience
- Or equivalent combination of education and experience required
- Medical Terminology, experiences with surgical/appointment scheduling (such as Flowcast), and electronic medical record preferred.
- Demonstrated customer relations skills required.
-
Dental Access Rep III
3 weeks ago
University of Rochester Rochester, United StatesGENERAL PURPOSE: · Performs functions associated with patient information processing for dental visits. Completes the tasks of reception, registration, charge reconciliation, appointment scheduling, telephone encounter management, processing of referrals and pre-determination of ...
-
Physician Support Rep III
3 weeks ago
University of Rochester Rochester, United StatesOpening · Full Time 40 hours Range URCC 204 PM&R Non-Op Spine · Schedule · 8 AM-4:30 PM · Responsibilities · POSITION SUMMARY: · With minimal direction and considerable latitude for independent judgment, performs complex secretarial and administrative duties in a fast-paced envir ...
-
Physician Support Rep III
1 week ago
University of Rochester Rochester, United StatesOpening · Full Time 40 hours Range URCC 204 EIOH Pediatric Dentistry · Schedule · 8 AM-5 PM · Responsibilities · POSITION SUMMARY: · Serves as the physician support specialist, and OR scheduler. Communicates regularly with patients, families, clinical and non-clinical staff, iden ...
-
Physician Support Rep III
1 week ago
The University of Rochester Rochester, United StatesUsing independent judgment and initiative, the position provides administrative support for Faculty members of the Division of Cardiac Surgery, and to the Director, Faculty, and the Administrator. This position requires superior skills to complete a Physician, Support, Healthcare ...
-
Physician Support Rep III
1 week ago
The University of Rochester Rochester, United StatesWith minimal direction and considerable latitude for independent judgment, performs complex secretarial and administrative duties in a fast paced complex multi-disciplinary team environment. Responsible for supporting the clinical team who manage and Physician, Support, Medical, ...
-
Physician Support Rep III
1 week ago
University of Rochester Rochester, United StatesPOSITION SUMMARY: · With minimal direction and considerable latitude for independent judgment, performs complex secretarial and administrative duties in a fast-paced environment in support of clinical, educational, and academic programs. Responsible for all clinic preparations, i ...
-
Dental Access Rep III
1 week ago
University of Rochester Rochester, United StatesGENERAL PURPOSE: · Performs functions associated with patient information processing for dental visits. Completes the tasks of reception, registration, charge reconciliation, appointment scheduling, telephone encounter management, processing of referrals and pre-determination of ...
-
Physician Support Rep III
3 weeks ago
University of Rochester Rochester, United StatesResponsibilities · **Position Summary:** · With general direction and latitude for initiative and judgment, the primary responsibilities of this position include extraction and compilation of daily laboratory data from outside area laboratories. Also responsible for supporting th ...
-
Physician Support Rep III
3 weeks ago
University of Rochester Rochester, United StatesOpening · Full Time 40 hours Range URCC 204 Solid Organ Transplant SMH · Responsibilities · Position Summary: · With minimal direction and considerable latitude for independent judgment, performs complex secretarial and administrative duties in a fast paced complex multi-discipli ...
-
Physician Support Rep III
3 weeks ago
University of Rochester Rochester, United StatesOpening · Full Time 40 hours Range URCC 204 Imaging Sciences-Image Library · Schedule · 7 AM-3:30 PM · Responsibilities · POSITION SUMMARY: · With minimal direction and considerable latitude for independent judgment, performs complex secretarial and administrative duties in a fas ...
-
Dental Access Rep III
1 week ago
University of Rochester Rochester, United StatesGENERAL PURPOSE: · Performs functions associated with patient information processing for dental visits. Completes the tasks of reception, registration, charge reconciliation, appointment scheduling, telephone encounter management, processing of referrals and pre-determination of ...
-
Physician Support Rep III
1 week ago
University of Rochester Rochester, United StatesOpening · Full Time 40 hours Range URCC 204 Medicine/AIR Ambulatory · Schedule · 8 AM-4:30 PM · Responsibilities · General Purpose: · The Physician Support Representative III (PSR) serves as the initial contact to the Divisions of Pediatric Allergy/Immunology & Rheumatology. The ...
-
Physician Support Rep III
3 weeks ago
University of Rochester Rochester, United StatesResponsibilities · **General Purpose:** · The Physician Support Representative III (PSR) serves as the initial contact to the Divisions of Pediatric Allergy/Immunology & Rheumatology. The PSR works with a team of 4-6 staff to support approximately 20 physicians and mid-level prov ...
-
Physician Support Rep III
3 weeks ago
University of Rochester Rochester, United StatesOpening · Full Time 40 hours Range URCC 204 Psychiatry SMH Child/Adoles · Schedule · 7 AM - 4 PM · Responsibilities · GENERAL PURPOSE: · With minimal direction and considerable latitude for independent judgment, the PSS will perform complex secretarial and administrative duties i ...
-
Physician Support Rep III
3 weeks ago
University of Rochester Rochester, United StatesResponsibilities · **Position Summary:** · Performs complex secretarial and administrative duties in a fast paced Outpatient Neurology Clinic and Infusion center, with minimal direction and considerable latitude for independent judgement, in support of the Cognitive and Behaviora ...
-
Physician Support Rep III
3 weeks ago
University of Rochester Rochester, United StatesOpening · Full Time 40 hours Range URCC 204 Neurosurgery Clinical Support · Schedule · 8 AM-4:30 PM · Responsibilities · POSITION SUMMARY: · With minimal direction and considerable latitude for independent judgment, performs complex secretarial and administrative duties in a fast ...
-
Physician Support Rep III
3 weeks ago
University of Rochester Rochester, United StatesOpening · Full Time 40 hours Range URCC 204 SMH Hem/Onc - Webster · Schedule · 8 AM-4:30 PM · Responsibilities · POSITION SUMMARY: · With minimal direction and considerable latitude for independent judgment, performs complex secretarial and administrative duties in a fast-paced e ...
-
Physician Support Rep III
3 weeks ago
University of Rochester Rochester, United StatesResponsibilities · **PURPOSE:** · Performs complex secretarial and administrative duties, in a fast-paced environment with minimal direction and considerable latitude for independent judgment, in support of the clinical, educational, and academic programs for the Faculty of Thora ...
-
Dental Access Rep III
3 weeks ago
University of Rochester Rochester, United StatesGENERAL PURPOSE: · Performs functions associated with patient information processing for dental visits. Completes the tasks of reception, registration, charge reconciliation, appointment scheduling, telephone encounter management, processing of referrals and pre-determination of ...
-
Physician Support Rep III
1 week ago
University of Rochester Rochester, United StatesOpening · Full Time 40 hours Range URCC 204 Solid Organ Transplant SMH · Responsibilities · Position Summary: · With minimal direction and considerable latitude for independent judgment, performs complex secretarial and administrative duties in a fast-paced complex multi-discipli ...
Physician Support Rep III - Rochester, United States - University of Rochester
Description
OpeningFull Time 40 hours Range URCC 204 Neurology - MC Admin M&D
Schedule
8 AM-4:30 PM
Responsibilities
Position Summary:
Performs complex secretarial and administrative duties in a fast paced Outpatient Neurology Clinic and Infusion center, with minimal direction and considerable latitude for independent judgement, in support of the Cognitive and Behavioral Neurology and Neurology Infusion Medication Access Specialist team.
Responsibilities include routine and nonroutine duties requiring complex decision making and advanced clerical skills, as well as outstanding proficiency in an Outpatient Infusion Center.
Excellent communication skills and the ability to multi-task and prioritize are essential.Responsibilities:
Qualifications:
The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University's mission to Learn, Discover, Heal, Create - and Make the World Ever Better.
In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law.
This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.
How To ApplyAll applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled
Pay Range
Pay Range:
$ $25.51 Hourly
The referenced pay range represents the minimum and maximum compensation for this job.
Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.