- Works one-to-one with assigned provider or multiple providers.
- Serves as main point of contact for patients.
- Manages provider(s) patient appointment scheduling.
- Address post visit items such as paperwork including form completion, letter templates and obtaining medical records, etc.
- Researches hospital medical records for information requested by physicians, insurance companies.
- Applies provider preferences and protocols in selecting from multiple possibilities to execute and/or delegate follow up actions based on provider's patient notes.
- Scanning patient information into the records via OnBase system.
- Manages multiple processes in eRecord including messaging in eRecord In Basket and referral work queue processing. This information is part of the patient legal medical record, therefore, assures accurate and concise information is entered.
- Customer interaction: Assesses the urgency of a situation and determines the appropriate routing for the patient, serves as a focal point for handling complaints, utilizes service recovery concepts, serves as front-line problem solver.
- Reception: Greets patients to initiate positive ambulatory experience, requests patient identification, assures use of two identifiers to verify the correct patient, identifies healthcare provider to be seen, identifies referring provider and primary care physician, directs patients to next destination, obtains signatures as needed (e.g., for insurance forms), identifies and assesses patients' special needs (e.g., interpreters), monitors reception area to assure patient needs are met. Provides interaction of warm hand-off to registration & insurance management (RIM). Updates patients regarding waiting time for the provider every 15 minutes. Protects Personal Health Information (PHI) for patients as indicated by HIPAA regulations. Assures cleanliness and order in the waiting room/lobby.
- Registration: Collects patient demographic and financial information in an efficient, customer-oriented manner, asks specific questions of patient to verify information accuracy in order to establish a billable account. Enters information into the electronic medical record and patient access and revenue cycle system. Requests patient e-mail address for confirmation purposes. Assures completion of all appropriate forms by patients, such as, provision of HIPAA information for new patients, requesting patient identification to verify identity, provision of Financial Assistance Program, etc. Prints After Visit Summary (AVS) at check-out when appropriate, uses 2 patient identifiers to assure provision of the summary to the correct patient. May assist with Provider template changes. Collect patient co-pays, prepare end of day deposits and reconcile any discrepancies.
- Schedules new and return visits to ambulatory care using the electronic medical record and patient access and revenue cycle system, monitors schedules and reports problems to Supervisor, schedule patients for next visit, coordinates appointments for ancillary testing or referrals to other clinic sites, follows-up missed appointments and cancellations, completes any correspondence or forms involved with appointment scheduling, schedules interpreters, schedules outside services to meet patient's needs (e.g., transportation), assures patient satisfaction with visit prior to discharge from the area.
- Negotiates procedure schedule by communicating complex details directly to the GCH OR Scheduling Office. Creating and confirming procedure orders for the three day based on office guidelines. Authorizes rescheduling when cancellations occur by applying protocols for procedure scheduling. Based on the nature of the procedure, varies patient education and follow up details accordingly in relation to pre-procedure readiness.
- Referral Coordination: Manages in-basket and referral work queue processing. Assembles from multiple tabs within the electronic medical record, the necessary details to identify what referral is needed. Assisting with scheduling and medical information gathering prior to office visit. Gathers documents as requested. Completes the referral request in the electronic medical record system once the patient has been seen by entering a new status as closed.
- Answers phone in a timely and courteous manner. Manages incoming clinic calls, sorts calls to various providers. Opens a telephone encounter in eRecord when speaking with patients. Assures routing of encounter in eRecord to the appropriate staff/provider. Coordinates outgoing calls related to major functions above. Provides information to patients in order to minimize the need to distribute the telephone call, forwards calls, pages providers, and takes messages.
- Receives incoming patient telephone calls for surgeon(s) and nurse practitioner(s), managing and/or resolving various scheduling/coordination issues and answering questions as needed. Coordinate scheduling of patients at multiple practice sites; coordinates referrals for consults. Obtains patient medical records to facilitate patient care. Using the Cadence and eRecord systems.
- High School Diploma required
- 2 years of relevant experience required
- 1 year of leadership experience preferred
- Demonstrated customer service skills required
- Medical Terminology, experiences with surgical/appointment scheduling software and electronic medical records, preferred.
-
Physician Support Rep III
2 weeks ago
University of Rochester Rochester, United StatesOpening · Full Time 40 hours Range URCC 204 EIOH Pediatric Dentistry · Schedule · 8 AM-5 PM · Responsibilities · POSITION SUMMARY: · Serves as the physician support specialist, and OR scheduler. Communicates regularly with patients, families, clinical and non-clinical staff, iden ...
-
Physician Support Rep III
2 weeks ago
The University of Rochester Rochester, United StatesUsing independent judgment and initiative, the position provides administrative support for Faculty members of the Division of Cardiac Surgery, and to the Director, Faculty, and the Administrator. This position requires superior skills to complete a Physician, Support, Healthcare ...
-
Physician Support Rep III
2 weeks ago
The University of Rochester Rochester, United StatesWith minimal direction and considerable latitude for independent judgment, performs complex secretarial and administrative duties in a fast paced complex multi-disciplinary team environment. Responsible for supporting the clinical team who manage and Physician, Support, Medical, ...
-
Physician Support Rep III
2 weeks ago
University of Rochester Rochester, United StatesPOSITION SUMMARY: · With minimal direction and considerable latitude for independent judgment, performs complex secretarial and administrative duties in a fast-paced environment in support of clinical, educational, and academic programs. Responsible for all clinic preparations, i ...
-
Dental Access Rep III
2 weeks ago
University of Rochester Rochester, United StatesGENERAL PURPOSE: · Performs functions associated with patient information processing for dental visits. Completes the tasks of reception, registration, charge reconciliation, appointment scheduling, telephone encounter management, processing of referrals and pre-determination of ...
-
Physician Support Rep III
2 weeks ago
University of Rochester Rochester, United StatesOpening · Full Time 40 hours Range URCC 204 Regional Surgery · Responsibilities · POSITION SUMMARY: · Performs complex secretarial and administrative duties, in a fast-paced environment with minimal direction and considerable latitude for independent judgment, in support of the c ...
-
Physician Support Rep III
4 weeks ago
University of Rochester Rochester, United StatesOpening · Full Time 40 hours Range URCC 204 Neurology - MC Admin M&D · Schedule · 8 AM-4:30 PM · Responsibilities · Position Summary: · Performs complex secretarial and administrative duties in a fast paced Outpatient Neurology Clinic and Infusion center, with minimal direction a ...
-
Dental Access Rep III
2 weeks ago
University of Rochester Rochester, United StatesGENERAL PURPOSE: · Performs functions associated with patient information processing for dental visits. Completes the tasks of reception, registration, charge reconciliation, appointment scheduling, telephone encounter management, processing of referrals and pre-determination of ...
-
Physician Support Rep III
2 weeks ago
University of Rochester Rochester, United StatesOpening · Full Time 40 hours Range URCC 204 Medicine/AIR Ambulatory · Schedule · 8 AM-4:30 PM · Responsibilities · General Purpose: · The Physician Support Representative III (PSR) serves as the initial contact to the Divisions of Pediatric Allergy/Immunology & Rheumatology. The ...
-
Physician Support Rep III
4 weeks ago
University of Rochester Rochester, United StatesResponsibilities · **General Purpose:** · The Physician Support Representative III (PSR) serves as the initial contact to the Divisions of Pediatric Allergy/Immunology & Rheumatology. The PSR works with a team of 4-6 staff to support approximately 20 physicians and mid-level prov ...
-
Physician Support Rep III
2 weeks ago
University of Rochester Rochester, United StatesPOSITION SUMMARY: · The Imaging Information Intake Specialist provides key support to the URM Radiology department. This team facilitates critical triage between other physicians and Radiologists, early identification and reporting of critical findings, as well as facilitates the ...
-
Physician Support Rep III
2 weeks ago
University of Rochester Rochester, United StatesOpening · Full Time 40 hours Range URCC 204 OBGYN PERINATOLOGY SMH · Responsibilities · POSITION SUMMARY: · With minimal direction and considerable latitude for independent judgment, performs complex secretarial and administrative duties in a fast-paced environment in support of ...
-
Physician Support Rep III
2 weeks ago
University of Rochester Rochester, United StatesResponsibilities · **Position Summary:** · Using independent judgment and initiative, the position provides administrative support for Faculty members of the Division of Cardiac Surgery, and to the Director, Faculty, and the Administrator. This position requires superior skills t ...
-
Physician Support Rep III
10 hours ago
University of Rochester Rochester, United StatesPOSITION SUMMARY: · With minimal direction and considerable latitude for independent judgment, performs complex secretarial and administrative duties in a fast-paced environment in support of clinical, educational, and academic programs. Responsible for all clinic preparations, i ...
-
Physician Support Rep III
2 weeks ago
University of Rochester Rochester, United StatesPOSITION SUMMARY: · Serves as the physician support specialist, and OR scheduler. Communicates regularly with patients, families, clinical and non-clinical staff, identifying barriers to appointment compliance, insurance company barriers and tracking all assistance provided. Acco ...
-
Physician Support Rep III
2 weeks ago
University of Rochester Rochester, United StatesPOSITION SUMMARY: · Using independent judgment and initiative, the Physician Support Specialist performs routine and non-routine duties of a highly confidential nature. Duties will include coordination of patient care, managing and monitoring of the in-basket and work queues, act ...
-
Physician Support Rep III
2 weeks ago
University of Rochester Rochester, United StatesPOSITION SUMMARY: · With minimal direction and considerable latitude for independent judgment, performs complex secretarial and administrative duties in a fast-paced environment in support of clinical, educational, and academic programs. Responsible for all clinic preparations, i ...
-
Physician Support Rep III
2 weeks ago
University of Rochester Rochester, United StatesResponsibilities · **Position Summary:** · The Physician Support Specialist provides support to the Heart Failure Department. Responsible for using independent judgement and initiative, performs routine and non-routine clerical duties and support of onsite and regional activities ...
-
Physician Support Rep III
2 weeks ago
University of Rochester Rochester, United StatesGENERAL PURPOSE: · With minimal direction and considerable latitude for independent judgment, the PSS will perform complex secretarial and administrative duties in a fast-paced environment in support of our clinical programs. The PSS will be responsible for all clinic preparation ...
-
Price Estimation Rep III
2 weeks ago
University of Rochester Rochester, United StatesOpening · Full Time 40 hours Range URC 206 Patient Self-Pay Services · Schedule · 8:30 AM-5 PM · Responsibilities · Position Summary: · The Price Estimation Analyst will perform the functions of Patient Account Management for individuals receiving care and/or interested in receiv ...
Physician Support Rep III - Rochester, United States - University of Rochester
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
OpeningFull Time 40 hours Range URCC 204 Pediatrics Pulmonology
Schedule
8 AM-4:30 PM
Responsibilities
POSITION SUMMARY:
The Physician Support Representative III (PSR) serves as the initial contact to the Division of Pediatric Pulmonology.
The PSR works with a team of 1-3 staff to support approximately 9 physicians and mid-level providers in the Department of Pediatrics.
Must be able to triage incoming calls, schedule patient appointments, obtain pertinent medical information and accurately document in the appropriate programs, including the electronic medical record (EMR).
Candidate will coordinate functions associated with patient information for ambulatory visits and act as a resource for staff performing patient-related functions.
Candidate will use eRecord and OnBase, as well as distribute mail and perform other duties as assigned. Candidate must demonstrate capability and desire to work independently and be a strong team player. Demonstrates ICARE* values in each of the major responsibilities (ICARE-an acronym for Integrity, Inclusion, Compassion, Accountability, Respect and Excellence-provides the foundation for how we treat people at this Medical Center.Achieving our strategic vision depends on all of us living out these values and embracing the diversity of our faculty, staff, students, trainees and patients.
TYPICAL DUTIES:
Direct Provider Support:
Performance Analysis:
Edits and corrects registration errors and completes missing registration data. Assures accuracy of patient schedules, identifies ways to reduce follow-up, repetitive, or corrective work.
Appointment Scheduling:
Telephone Management:
QUALIFICATIONS:
The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University's mission to Learn, Discover, Heal, Create - and Make the World Ever Better.
In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law.
This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.
How To ApplyAll applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled
Pay Range
Pay Range:
$ $25.51 Hourly
The referenced pay range represents the minimum and maximum compensation for this job.
Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.