Chain Resolution Specialist - Winston-Salem, United States - Axelon

Axelon Winston-Salem, United States

1 week ago

Description

Position Title: Chain Resolution Specialist

Location: Winston Salem, NC (Onsite)

Working Hours: Monday-Friday, 8AM - 5PM

Job Description:

The Chain Resolution Specialist serves as the primary liaison for our delivery locations, focusing on resolving high-volume, high-dollar chain account discrepancies promptly and accurately. Utilizing MS Excel and SAP S4 Hana, this role identifies root causes of customer exceptions and escalates trends, working closely with veteran specialists to manage and prioritize tasks related to high-volume accounts.

Major Task Responsibilities and Key Accountabilities:

Resolution:

Manage and track large volumes of information using intermediate Excel skills to facilitate overall case reduction.
Utilize proprietary software, customer portals, and MS Office Suite to process cases and maintain accurate documentation.
Compare delivery documentation for accuracy, taking appropriate steps to resolve discrepancies and communicate requirements to delivery partners effectively.
Analyze customer deductions to identify trends and recurring discrepancies.
Research and resolve customer disputes and inquiries, including pricing, missing payments, unauthorized product, and quantity discrepancies.
Use customer remit to investigate discrepancies thoroughly.
Maintain complete and accurate documentation within SAP and external trackers.
Develop a strong understanding of CSC operations to advocate process compliance and field partnerships effectively.
Collaborate with sub-teams and other departments to achieve root cause resolution of customer exceptions.
Ensure accurate and timely communication with internal and external partners, meeting Service Level Agreements, Productivity, and Quality Goals.
Serve as the primary contact for delivery partner locations, building strong relationships and understanding of internal and external processes.

Basic Qualifications:

1 to 3 years of relevant experience
High school diploma
Curious, self-driven, and results-oriented mindset
Intermediate Excel skills
Proficiency in MS applications (Outlook, Word)
Strong team and organizational skills
Highly effective interpersonal and communication skills (written, oral)
Well-developed analytical and problem-solving skills

Preferred Qualifications:

Two- to four-year degree in Business, Finance, Accounting, or Economics
Prior experience with SAP S4Hana or other SAP versions
Advanced Excel skills (Pivots, formulas)

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