Payments Specialist - Winston-Salem, United States - The Clearing House

The Clearing House Winston-Salem, United States

3 weeks ago

Description

Position summary: The Payments Operations Specialist provides support of the products and services offered by The Clearing House ensuring transactions are processed with the highest level of quality and in a timely manner.

The role requires working on a set schedule that ensures 24/7 coverage for TCH customers. Overtime and holiday hours may be required.

Qualifications required:

Bachelor's degree in Business in related field or a minimum of 5-10 years practical work experience
Relevant experience in Banking or Financial institutions
Must be available to provide coverage when needed and available to work weekends
Must have experience working in a Mainframe and Windows Distributed systems environment
Ability to work in a fast-paced environment with competing time sensitive priorities
Strong attention to detail to ensure firm policies and procedures are adhered to and regulatory requirements are met
Excellent verbal and written communication skills (must establish good rapport with internal and external customers)
Should demonstrate a strong knowledge of clearing and settlement functions
Operations background with firm knowledge of various trade processing, settlement, reporting and regulatory rules and regulations
Maintain formal operations and procedural documentation
Banking systems background in a batch and/or real-time
Must have working business knowledge of credit/debit cards and related industry partners and processes, including card network standards such as EMV
Apply knowledge of banking and EFT payments systems to assist clients
Working knowledge of standard computer software, including MS Excel, Office and Word

Essential functions and responsibilities:

Responsible for executing all bank settlements and cut-offs
Ensure all incoming inquiries are responded to in a timely and accurate manner
Executed scheduled list of activities ensuring critical time-tables are met
Provide functional support for all in house applications
Respond to inquiries for NACHA and ECCHO standards
Respond to settlement reconciliation inquiries for CHIPS, ACH, SVPCO, and RTP
Procedural documentation review & maintenance
Issue resolution on internal issue tracking system
Support weekend testing when assigned
Effectively handle application concerns with proper escalation to appropriate subject matter experts and management
Maintain industry certificates
Execute monthly reporting for management and customers
Assist in ad hoc projects as assigned and new product launch operations support

Success factors/job competencies:

All service level agreements are achieved
All issues expeditiously resolved and thoroughly documented
All documentation completed and maintained accordingly
100% compliance with internal regulatory requirements
Ensure training of staff with a focus of skill development and contingency readiness
Clear and timely communication with internal and external customers and co-workers
Maintenance of department procedures, schedules, and checklists
Maintenance and creation of reports for team and management
Maintain/Obtain industry accreditation

Physical demands and work environment:
Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

Employees in this position are expected to work in the office 2-3 days per week.

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