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    Site Reliability Engineer - Detroit, United States - Rocket Mortgage

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    Description


    The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more.

    We're united by our culture - a drive to find a better way that fuels our commitment to our clients, our community and our team members.

    We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed.

    Working for a company in the Family is about more than just a job - it's about having the opportunity to become the best version of yourself.

    Rocket Mortgage , backed by

    Rocket Companies , means more opportunities for you to carve your own career path forward.

    From our desire to revolutionize the way people get mortgages to addressing challenges big or small with outside-the-box solutions, we're not your typical employer.

    We'll provide you with everything you need to make sure you're successful here.


    As a Technology team member, you're empowered to make an impact, employ your entrepreneurial spirit and build a career customized by you because at Rocket, you can.

    We are creating digital products that solve life's most complex moments.

    You'll get the chance to shape the future of tech, have your voice heard, get ahead in your career and develop your skills.

    With a tech career here, there's no limit to what you can achieve.


    Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.

    Minimum Qualifications
    5 years of experience or equivalent expertise programming in multiple object-oriented or functional programming languages
    3 years of experience with scripting languages, Infrastructure as Code (IaC) and configuration languages
    Undergraduate degree or equivalent experience in computer science, information technology or a related field
    Expertise building and deploying applications with Amazon Web Services (AWS), Google Cloud Platform (GCP), Microsoft Azure or across multiple on-premises data centers
    Expertise with containerization
    Experience with implementing improvements in areas such as maintainability, scalability, availability, extensibility and security
    Expertise with distributed tracing, application performance monitoring, diagnostic tooling and the golden signals
    Experience in applying distributed architecture design principles for high-performing, scalable software and services
    Experience maintaining, monitoring and recovering technical components, such as software applications, relational and non-relational databases, messaging systems and service-oriented architectures (SOA)
    Experience implementing, maintaining, and troubleshooting continuous integration/continuous delivery (CI/CD) tooling
    Working knowledge of information security best practices
    Ability to participate in a 24/7 on-call rotation for production support

    Preferred Qualifications
    Professional-tier certification in AWS (Solutions Architect or DevOps Engineer), GCP (Cloud Architect or Cloud DevOps Engineer) or Microsoft Azure (DevOps Engineer Expert or Azure Solutions Architect Expert)
    Command of network protocols and theory, such as Transmission Control Protocol/Internet Protocol (TCP/IP), the Domain Name System (DNS), the Open Systems Interconnection (OSI) model and load balancing
    Experience improving platform resiliency, as well as incident response and resolution
    Conceptual, development and production support expertise with orchestration and abstraction platforms
    Expertise building and supporting production services for a large-scale Software-as-a-Service (SaaS) application
    Expertise facilitating technical/architectural deliberations and trade-off analyses for decisions that cross multiple domains
    Experience in a production multi-cloud architecture

    Job Summary


    As a Site Reliability Engineer (SRE) for Rocket Mortgage, you'll combine your operational systems experience with your software engineering knowledge to support the design, implementation, maintenance and enhancement of complex systems that span multiple services and applications.

    In this role, you'll work directly with engineering teams throughout all phases of the system lifecycle to maximize the reliability and security.

    You'll also provide advanced support for technical issues, responding across the technology stack and involving systems experts as needed.

    As a student of best practices for scalable and resilient systems, You'll contribute to the improvement of engineering practices in their assigned area.

    Responsibilities
    Serve as technical lead for deep dives to identify solutions to prevent future incidents
    Troubleshoot production incidents that may span across multiple teams, services and code bases
    Maintain composure and focus on collaborative solutions during incidents and in blameless retrospectives
    Guide, measure and contribute to the relentless improvement of software development and operations
    Act as a thought leader in the iterative creation of fault-tolerant and scalable software
    Design with consideration of constraints and non-functional requirements (NFRs), such as availability, security and performance
    Collaborate across teams to manage security concerns and improve overall system security
    Stay informed of trends and changes in the broader technology landscape
    Mentor and support team members on any of the above responsibilities

    Benefits and Perks


    Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life.

    We are proud to offer eligible team members perks and health benefits that will help you have peace of mind.


    Simply put:
    We've got your back. Check out our full list of Benefits and Perks.

    Who We Are

    Rocket Companies

    is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage, which was founded in 1985. Today, we're a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more.

    We're insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard.

    We're passionate about the work we do, and it shows.

    We've been ranked #1 for Fortune's Best Large Workplaces in Financial Services and Insurance List in 2022, named #5 on People Magazine's Companies That Care List in 2022 and recognized as #7 on Fortune's list of the 100 Best Companies to Work For in 2022.

    Disclaimer

    This is an outline of the primary responsibilities of this position. As with everything in life, things change.

    The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.


    We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members.

    Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law.

    We also provide reasonable accommodation to qualified individuals with disabilities in accordance with state and federal law.

    The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at
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