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Cashier, Food Service - New Haven, Connecticut, United States - Yale New Haven Health
Description
Overview:
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values.
These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Performs a variety of duties to process retail sales and cacffrcccsh register transactions within an assigned retail cafeteria. Operates cash register and peripheral equipment using departmental cash handling procedures to provide excellent service to customers. Ensures positive interaction by acknowledging, greeting, and thanking every customer.Registers sales with customers on all cash and charge sales and obtains payment for item purchases adhering to customer service scripts.
Counts cash drawer with manager adhering to proper cash handling procedures. Assists in the maintenance and set-up of dining room and food service areas as assigned. Demonstrates knowledge of updated cafeteria products and prices. All tasks are performed under direct supervision, according to departmental procedures and specific task assignments.(Up to 20 points within the Responsibilities Section may be reallocated based upon the actual task assignments performed by an employee during the review period.) Demonstrates outstanding customer service and the Key Behaviors outlined in the Hospital's Core Success Factors in all interactions.
EEO/AA/Disability/VeteranResponsibilities:
Qualifications:
EDUCATION
High School Graduate or equivalent. Understanding of basic dietary principles is preferred. Successful completion of all 10 modules of Customer Service Training required.
EXPERIENCE
Six months of Food & Nutrition experience, preferably within a hospital setting
SPECIAL SKILLS
Must have a demonstrated ability to read, write and understand English; legible handwriting. Must have demonstrated outstanding interpersonal/customer relations skills. Must be able to work with minimal supervision and utilize independent judgment and problem solving when needed. Ability to operate a computerized cash register, to secure and handle cash, to sort, check, count, and verify numbers. Knowledge of basic cash management procedures, of customer service standards and procedures. Ability to safely use cleaning equipment and supplies.
PHYSICAL DEMAND
Light to moderate physical activity, requires ability to stand and walk more than 4 hours per day, with ability to lift, push and pull carts, pallets and food supplies (frequently up to 30 pounds and/or continuously up to 10 pounds).
Work environment involves moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises which require following basic safety precautions; and, working with cleaning chemicals requiring Personal Protective Equipment (PPE's) provided.
