Social Services Supervisor I - Santa Barbara, United States - County of Santa Barbara, CA

Description

Salary:
See Position DescriptionLocation : Santa Barbara, CA

Job Type:
Full-time

Job Number:
O)

Department:
Social Services
Opening Date: 05/06/2024

Closing Date: 5/20/2024 4:59 PM PacificDescriptionSALARY $6, $7,433.97 Monthly $74, $89,207.68 Annuallyplus bilingual allowance when applicableThe Department of Social Services is accepting applications to fill one full-time vacancy in the Adult Services Division In-Home Supportive Services (IHSS) in Santa Barbara.

The employment list resulting from this recruitment will also be used to fill future vacancies in Adult Services programs in Santa Maria, Lompoc and Santa Barbara.

Please select the location(s) you are willing to accept current and future employment. The County may require a transfer to locations other than the stated location on the application. By accepting employment with the County, you are consenting to such transferthroughout the County.

THE POSITION Under direction, supervises the work of a unit of social workers providing social services in areas such as In-Home Supportive Services, Adult Protective Services and Child Welfare Services; plans, develops, and provides training on social service principles and programs; and performs related duties as required.

Ideal Candidate will possess:

Strong organizational skillsAbility and willingness to adapt to change Ability to work as a member of team Strong written and verbal communication skillsAbility to multi-task and prioritize Understanding of family dynamics Interest in and ability to learn complex materialsCurrent or prior supervisory experience Additionally, for the current vacant position, the applicant should possess a general working knowledge of the In-Home Supportive Services program.

Examples of Duties EXAMPLES OF DUTIES Plans, organizes, and directs a unit of social workers and/or case aides engaged in assessing clients' needs for social services, counseling clients, assisting clients in obtaining social services in accordance with laws, regulations, and department policies; supervises and evaluates staff performance; and interviews applicants and makes recommendations for hire Reviews cases and/or documentation to ensure timeliness, accuracy, thoroughness, and compliance with regulations and policies; and confers with staff regarding issues or problems Prepares and/or participates in the development of program services, policies, and procedures; interprets new legislation to determine impact on operations; and prepares narrative and statistical reports to communicate information such as service trends Assists in establishing and maintaining department community resources network; represents the department in the community; and speaks before groups on matters related to assignment.

Develops special reference and training materials in order to meet staff training needs; trains staff in areas such as human behavior, group dynamics, crisis intervention, family dynamics, problems of aging, and alcohol and drug abuseOversees contracts that relate to the program Employment Standards Possession of a bachelor's degree including 30 semester or 45 quarter units of course work in social work, psychology, sociology, child development, or other closely related behavioral sciences; and three years of professional social service experience in a private or public agency; OR, Three years of experience as a Social Services Worker with Santa Barbara County; OR, A combination of training, education, and experience that is equivalent to one of the employment standards listed above and that provides the required knowledge and abilities.

Knowledge of:
principles and practices of social work including case management; socio-economic factors affecting independent living and social functions; goals and limitations of public social services; socio-psychological aspects of child/elder abuse; counseling and interviewing techniques including crisis intervention methods; home and financial management, family planning, medical needs, substance abuse, and other concerns affecting social functioning; basic math


Ability to:
plan, assign, coordinate, organize, and prioritize work; supervise the work of others engaged in professional and technical social work and support activities; provide effective leadership in staff development and training; effectively delegate responsibility and authority to others; evaluate the effectiveness of staff in diagnosing, assessing, and treating case problems; determine and evaluate levels of individual and operational performance; secure cooperation and teamwork among staff; assist in the development and formulation of agency policy; identify and analyze operational problems and implement corrective procedural changes; develop goals and objectives; prepare clear and concise reports and correspondence using correct grammar, punctuation, and spelling; comply with, interpret, and explain laws, regulations and professional practices governing program services and operations; make decisions independently; deal firmly and fairly with clients of various socio-economic backgrounds and temperaments; research regulations, procedures, and/or technical reference materials; maintain confidentiality of information; recognize and respect limit of authority and responsibility; determine the appropriate course of action in emergency or stressful situations; communicate effectively one-on-one in person and over the phone; prepare and give public presentations; identify and analyze problems and make viable recommendations to solve them; resolve conflicts effectively; establish and maintain rapport with staff, co-workers, and clients; compile and interpret data to identify trends in service delivery and recommend appropriate changes

Additional Requirements:
The ability to speak, read, and write fluently in English and Spanish may be required for some positions.

If you indicated on your application that you are bilingual, Human Resources will place you on the employment list for a job requiring bilingual skills.

Hiring departments will test you on your fluency. If you do not demonstrate sufficient fluency, your name may be withheld from future certifications.
Possession of a valid California Class C Driver's License is required at the time of appointment.
Independent travel is required.

Selectees for employment in this class must, as a condition of employment, sign a statement agreeing to comply with Section 11166 of the California Penal Code relating to child abuse reporting and Section 15630 of the Welfare and Institutions Code relating to dependent adult abuse reporting.

Selectees for positions in this class assigned to Child Welfare Services are subject to fingerprinting for the purpose of a criminal record check as authorized by Section 16501 of the California Welfare and Institutions Code and Section of the California Penal Code.

Incumbents are expected to work outside normal business hours.


Desirable Qualifications:

Knowledge of:

function and organization of public assistance and social service systems; laws, rules, and regulations governing the operation of social service programs; agency purposes, goals, and policies; understanding of the In-Home Supportive Services, Adult Protective Services and Child Welfare Services programs; community facilities and resources providing services to the elderly, people with disabilities, families, and/or children; employment and training services including career guidance and job search techniques; gerontology to deal with the medical and social issues related to the elderly; child development to deal with the dynamics between parents and children; and personnel practices including hiring, counseling, and disciplining employees.

Current and/or prior supervisory experience is preferred


Ability to:

plan, train, and supervise the work of others engaged in professional and technical social work and support activities; effectively delegate responsibility and authority to others; evaluate the effectiveness of staff in diagnosing, assessing, and treating case problems; determine and evaluate levels of individual and operational performance; secure cooperation and teamwork among staff; provide effective leadership in staff development and training; assist in the development and formulation of agency policy; identify and analyze operational problems and implement corrective procedural changes; access and use personal computer applications in a Windows (or equivalent contemporary operating system) environment; learn to use mainframe computer applications and use personal computer applications including word processing programs.

Supplemental Information APPLICATION & SELECTION PROCESS:
Review applications and supplemental questionnaires to determine those candidates who meet the employment standards

Supplemental Questionnaire Ranking:
Responses to the required supplemental questionnaire will be evaluated and scored. Candidates' final score and rank on the eligibility list will be determined by their responses to the supplemental questionnaire. This process may be eliminated if there are fewer than 11 qualified candidates.

Applicants must receive a percentage score of at least 70 on the Supplemental Questionnaire Ranking to be placed on an employment list.

Those candidates who are successful in the selection process will have their names placed on the employment list. An adjustment may be made to raw scores based on factors listed in Civil Service Rule VI.

At the time the employment list is established, all candidates will receive written notice of their score on the exam(s), rank on the employment list, and exact duration of the employment list.

Conditional Offer:

Once a conditional offer of employment has been made, candidates will be required to successfully complete a background check, which includes a conviction history check, and satisfactory reference checks.

Appointee will be subject to a post-offer medical evaluation or examination. The appointee must satisfactorily complete a one-year probationary period.
Recruiters will communicate with applicants by e-mail during each step in the recruitment process.

Applicants are reminded to check spam filters continuously during the Recruitment & Selection Process steps listed above to ensure they do not miss required deadlines.

BENEFITS:
The Social Services Supervisor I position is represented by SEIU Local 721.

For more details, please visit:

Reasonable Accommodations:
The County of Santa Barbara is committed to providing reasonable accommodation to applicants.

Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter listed on the job posting.

Verification of necessary accommodation is required from a professional source, such as a medical provider or learning institution.


Statement of Commitment:

The County of Santa Barbara is dedicated to cultivating and sustaining an environment that exhibits equity and inclusion everywhere, and at all levels of our organization.

The County believes equity is a fundamental principle that must be imbedded in policies, institutional practices and systems.

The County recognizes the negative impacts of systemic racism and is committed to eliminating the barriers affecting our Black, Latinx, Indigenous, and Asian community members, as well as people of other diverse racial and ethnic backgrounds.

We envision a world where society and its systems (e.g. education, criminal justice, and health care, housing the economy) are just, fair, and inclusive, enabling all people to participate and reach their full potential. We celebrate community and employee diversity, strive for inclusion and belonging, and promote empowered participation. We aspire to build a workforce that is reflective of these values and the communities we serve.

We are proud to be an equal opportunity employer and will resolutely uphold federal, California state law and/or Santa Barbara County ordinances.

We believe equity and inclusion are vital to fulfill the County's mission and to embody a culture of "One County, One Future." Expanding the full range of employee talent allows the County to deliver our best to all our community members.

We believe in the dignity and humanity of all people. We strive for a healthy and prosperous society that promotes all people having equitable access and opportunity.


SUPPLEMENTAL APPLICATION QUESTIONNAIRE DEADLINE:
Monday, May 20, 2024 at 4:59pm; postmarks not accepted. Applications and job bulletins can be obtained 24 hours a day at Jasmine Gaytan, Social Services Human Resources Recruiter, Plans Generous County Defined Benefit Plan Eligible to participate in 457(b)

Deferred Compensation Plan Retirement Reciprocity with CalPERS, CalSTRS, and 1937 Act plans For more information on our retirement plans, please visit:
and Health Benefits Choice of dental, vision and medical plans. In addition to the Benefit Allowance noted above, the County contributes toward medical premiums and dental premiums On-Site Employee Health Clinics in Santa Barbara and Santa Maria which provide ongoing and episodic services to eligible employees and their eligible dependents Employee Assistance Program (EAP) offers free, confidential assistance with personal and workplace problems to employees and their immediate family members Healthcare Advocacy Program to help employees navigate the complexities of health plan benefits Available Health Care and Dependent Care Flexible Spending Accounts, Health Savings Account (HSA), Supplemental Term or Whole Life Insurance, Personal Accident Insurance, Critical Illness Insurance, Accident Insurance and more For more information on our health benefits, please visit: Paid Time Off Vacation Leave 12 to 25 days per year depending on length of public employment Sick Leave 12 days annually with unlimited accumulation, one year of which can be converted to service credit upon retirement Paid Holidays based on bargaining unit (view the compensation summary for this bargaining unit, link below)

Alternative Transportation Benefit (TDM) up to 2 days of additional vacation for using alternative methods of commuting For more information on Paid Time Off please view the Compensation Summary for this bargaining unit (available below)Miscellaneous Benefits County Paid Term Life Insurance County Paid Long Term Disability Insurance Childcare and Employee Discounts Relocation Assistance may apply Flexible work schedule may apply For more information on all of these benefits, please visit:

Compensation Summary To view the Compensation Summary specific to the bargaining unit for this position (link to full Memorandum of Understanding also available at bottom of the summary), please visit: *This benefits list is for convenience only; please refer to the Memorandum of Understanding for complete details of terms and conditions.

Amounts are generally prorated for part-time employment.01 I acknowledge that it is my responsibility as an applicant to provide sufficient information on my application to demonstrate that my education and experience meets the employment standards (minimum qualifications) for this position as detailed in the job bulletin.

I further acknowledge that if the County determines that I do not meet the employment standards there will be no opportunity for me to provide additional information regarding my application after the closing date listed on the job bulletin.

Therefore, I understand that before submitting a job application, it is important that I review the job bulletin thoroughly and ensure that my application clearly reflects how my education and experience meets the employment standards at the time I submit my application.

I understand 02 As part of the application process, a completed supplemental questionnaire must be submitted along with the standard application form.

Resumes will be accepted, but NOT in lieu of a completed application and supplemental questionnaire. I understand 03 I UnderstandThe Human Resources Department communicates with all applicants through e-mail.

Please make sure your email address is entered correctly, is current and that you check spam filters continuously during the recruitment and selection process to ensure you do not miss required deadlines.

I understand 04 Please be sure to check all office locations in which you are interested in working.

Your name may be certified, depending on your ranking, to the department based on your selection of job area/program, location of the vacancy and where you are willing to work.

I understand 05 To be considered for this position your application must CLEARLY state how you meet each of the requirements under the EMPLOYMENT STANDARDS.

If you fail to provide adequate information verifying you meet the employment standard you selected, you will not be considered.

All information will be verified.

Which Employment Standard do you meet and clearly state on your application? Possession of a bachelor's degree including 30 semester or 45 quarter units of course work in social work, psychology, sociology, child development, or other closely related behavioral sciences; and three years of professional social service experience in a private or public agency; Three years of experience as a Social Services Worker with Santa Barbara County; A combination of training, education, and experience that is equivalent to one of the employment standards listed above and that provides the required knowledge and abilities.

06 Please check ONLY if you possess a bachelor's degree in one of the following areas of study. If your degree is in one of these specified areas, you do not need to list coursework.

Social Work Psychology Counseling Sociology Child Development 07 If you have a bachelor's degree, but it is NOT in the areas of study listed above, you MUST clearly list the title of coursework and the number of semester or quarter units completed in the fields of social work, psychology, counseling, sociology, child development, or other related behavioral or health sciences.

You must include the name of the course, the name of the college where you completed the course, how many units earned and whether the units earned were semester or quarter units.

You may attach transcripts to your application.


EXAMPLE:
Introduction to Psychology PSY 1, 4 quarter units, UC Santa Barbara. Failure to list specific coursework and units may prevent you from moving forward in the recruitment process. If not applicable, type N/A.

08 If you DO NOT have a bachelor's degree and believe you meet the Employment Standards under # 2, please explain in detail your experience as a Social Service Worker with Santa Barbara County.

Include years of experience and hours worked per week.

If not applicable, type N/A 09 If you DO NOT have a bachelor's degree and believe you meet the Employment Standards under #3, you are required to have a combination of training, education, and experience that is equivalent to the experience requirement listed in either standard #1 or #2.

Please list the title of all coursework and the number of semester or quarter units completed in social work, psychology, counseling, sociology, child development, or other related behavioral or health sciences.

You must also thoroughly describe all relevant work experience and/or other training or experience that provides the knowledge and abilities required, as listed in the job bulletin.

If not applicable, type N/A 10 Your responses to the following questions will be read and scored by a rater.

The rater WILL NOT have access to your application/resume, while reviewing your responses. Although you may have some of this information on your application, you will need to answer the questions completely.

In order to give the rater the best opportunity to evaluate your responses, please make sure you read the question carefully and fully answer all the questions asked.

You will also be evaluated on your overall spelling, punctuations, organization, and clarity of your responses. This is your only opportunity to provide detailed information.

Failure to provide full and complete answers may affect the outcome of your score and rank on the employment list.

I understand 11 The Civil Service Examination is a Supplemental Questionnaire Ranking.

I understand my responses to the following supplemental questions will be used as a weighted, scored selection device that will determine my ranking on the employment list for this job.

Do not enter "see resume" or "see application" as raters will not have access to any information except what you enter in the box for each question.

For information on protest procedures for the supplemental questionnaire, please see Civil Service Rules 612 and 613:
I understand 12 Describe your professional experience in case management, process improvement and implementation.

In your response, include the following information:

• How you identified the issue(s)
• Improvement(s)/solution(s) you recommended
• Implementation processIf you do not have experience "N/A" in the box provided. 13 Occasionally, supervisors have to deal with conflict in the workplace. This can include disagreements, misunderstandings and incivility in the workplace. Please describe your experience and how you have managed and resolved conflict in the workplace. 14 Describe your experience in implementing new policies. Include challenges you faced, and the overall outcome. 15 Describe your experience managing or supervising a team who work in multiple locations or remote work environment. Required Question