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Assistive Technology Specialist - Wrentham, United States - The Commonwealth of Massachusetts
Description
Job Description
If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.
As an Assistive Technology Specialist, you will provide guidance and recommendations to case managers about unique assistive technology (AT) solutions based on comprehensive surveys and evaluations of consumers' technology and/or low vision needs for individuals who are legally blind.
You will support consumers in reaching their established rehabilitation goals and objectives using assistive technology tools and solutions to increase the achievement of vocational and/or independent living and other goals.
As the subject matter expert for agency staff and individuals from other organizations, you will coordinate, deliver, implement, support, and provide training and manage these assistive technology solutions.
To be successful in this role, you must have excellent communication skills, a problem solver, and have exceptional customer service and relationship management skills.
The Assistive Technology specialist travels three days per week throughout assigned areas in the Southern region of the state to provide services to consumers in their homes, job locations, and other settings as needed.
Duties and Responsibilities (these duties are a general summary and not all-inclusive):
Conduct analyses of consumers' environments, including, but not limited to, worksites, schools, and homes, and the consumers' AT and/or low vision needs.
Adapt consumers' environments with AT devices and software as necessary, including PC adaptations that interface with local and wide-area networks, utilizing various operating systems.
software
products, as well as needed customizations.
Provide support and training to consumers and their employers in utilizing and maintaining adaptive devices and software and in mainstream software applications.
Troubleshoot hardware and software and communicate with vendors, manufacturers, or other representatives to solve any issues that arise with AT.
Coordinate with MCB staff, consumers' families, and staff at various worksites and other state agencies, schools, and the public to address consumer needs.
Provide updates to and coordinate discussions with MCB case workers and representatives from the consumer's school and/or worksite when applicable.
Sign out equipment electronically, obtain necessary signatures, and track and maintain serial numbers, activation codes, property tags, and other related items.
Required Qualifications:
Ability to deal with sensitive, emotional, or potentially controversial interpersonal situations, which may entail working with others to overcome resistance and/or change behavior.
Knowledge of the Commission for the Blind mission, goals, objectives, services, and programs and capable of explaining the agency's vision, mission, and service policy position.
Preferred Qualifications
About the Massachusetts Commission for the Blind (MCB):
The Massachusetts Commission for the Blind (MCB), established by the Legislature, provides a wide range of social, rehabilitative, and other services to legally blind residents of Massachusetts in accordance with M.G.L.
The agency is empowered by statute to cooperate with the United States Department of Education to administer the Vocational Rehabilitation Act.
MCB services may address several varied needs of individual blind persons, including Vocational Rehabilitation assistance for those seeking to gain or regain employment; Independent Living Social services for those seeking to maintain personal independence in the community; and specialized services to children who are blind, adults who are Deaf-Blind/Multi-handicapped, and elders who are blind.
The Commission for the Blind is committed to increasing the efficiency and effectiveness of Commission programs and services.
Under increasingly difficult budget constraints and stakeholder/consumer partnerships, MCB continues to provide its consumers with the highest quality rehabilitation services.
Pre-Offer Process:
A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired.
Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.
Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.
For questions regarding this requisition, please contact the Executive Office of Health and Human Services, Human Resources at
Ext. #4.
Qualifications
First consideration will be given to those applicants that apply within the first 14 days.
Minimum Entrance Requirements:
Applicants must have at least (A) four years of full-time, or equivalent part-time, professional experience in electronic data processing of which (B) at least two years must have been in work in which the major duties included computer systems analysis, or (C) any equivalent combination of the required experience and the substitutions below.
SUBSTITUTIONS:
I.
An Associate's degree with a major in the field of data processing or computer programming may be substituted for a maximum of one year of the required (A) experience.
II.A Bachelor's degree with a major in the field of data processing or computer and/or information science may be substituted for a maximum of two years of the required (A) experience.
III.A Graduate degree with a major in the field of data processing or computer and/or information science may be substituted for a maximum of two years of the required (A) experience.
IV.A diploma for completion of a two year full-time, or equivalent part-time, program in a recognized non-degree granting business or vocational/technical school above the high school level with a major in the field of computer programming may be substituted for a maximum of one year of the required (A) experience.
V.An official transcript from a recognized business or vocational/ technical school as evidence of completion of a program consisting of at least 650 hours of instruction in the field of computer programming may be substituted for a maximum of one year of the required (A) experience.
VI.Graduation from the data processing course of a recognized vocational/technical high school may be substituted for a maximum of one year of the required (A) experience.
*Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.NOTE:
No substitution will be allowed for more than two years of the required (A) experience.
Special Requirements:
None.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package.
Want the specifics? Explore our Employee Benefits and Rewards
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.
Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements.
We encourage individuals who believe they have the skills necessary to thrive to apply for this role.