- Answer incoming customer inquiries from all lines of Customer Care Center business.
- Place outbound calls to insured on files received from business partners.
- Schedule claims, sales, and service appointments (via email, text, phone and claims systems)
- Enter and update customer information in company databases.
- De-escalate situations involving dissatisfied customers.
- Work to improve systems and processes to make the Customer Care Center more effective and efficient.
- Provide friendly, knowledgeable, and prompt support for internal and external customers.
- Assist other departments as needed.
- Excellent communication skills via telephone, email and in person
- Ability to work in a fast-paced environment prioritizing competing responsibilities according to urgency and importance
- Computer literacy and experience using MS Office products
- Attention to detail
- Flexible schedule with the ability to work evenings, weekends, and holidays as necessary
- Desire to work as part of a team and provide back-up when required for team members.
- Previous customer service experience is preferred.
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Customer Care Representative
2 weeks ago
Dent Wizard St Louis, United StatesCustomer Care Representative · Customer Service - Call Center Sunset Hills, Missouri · Apply · Description · Dent Wizard International and subsidiary Know-How Systems Global (KHS) are looking for several Customer Care Representatives to join their team. This is a seasonal, full-t ...
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Customer Care Representative
5 days ago
Dent Wizard St Louis, United StatesDent Wizard International and subsidiary Know-How Systems Global (KHS) are looking for several Customer Care Representatives to join their team. This is a seasonal, full-time hours role onsite in our office in Sunset Hills, Missouri, and we estimate the seasonality to run from Ma ...
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Client Care Representative
3 weeks ago
One Hour Heating & Air Conditioning St Louis, United StatesOne Hour Heating & Air Conditioning - JobID: [Customer Service Representative] As a Client Care Representative at One Hour Heating & Air Conditioning, you'll: Answer incoming client telephone calls and assist with the supervision and dispatching of all scheduled service and maint ...
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Customer Care Representative
3 weeks ago
Dent Wizard St Louis, United StatesDent Wizard International and subsidiary Know-How Systems Global (KHS) are looking for several Customer Care Representatives to join their team. This is a seasonal, full-time hours role onsite in our office in Sunset Hills, Missouri, and we estimate the seasonality to run from Ma ...
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Client Care Representative
3 weeks ago
One Hour Heating and Air Conditioning St Louis, United StatesJoin Our Team of HVAC Service Pros Today · Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our tea ...
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Acute Care Sales Representative
1 week ago
Medline Industries St Louis, United StatesEducation · Bachelor%26rsquo;s degree and at least 2 years of quota-based sales experience demonstrating a background in cold calling, commission, full-cycle sales experience OR at least 5 years of quota-based sales experience demonstrating a background in cold calling, commissio ...
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Managed Care Credentialing Representative I
3 weeks ago
Burrell Behavioral Health St Louis, United StatesJob Description: · Essential Job Functions: · + Solicits primary source verifications only from NCQA and/or Industry approved sources. · + Document primary source verifications appropriately in accordance with NCQA and/or Industry regulatory standards in a manner that will sat ...
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Clarke Saint Charles, United StatesWe are Clarke, a privately held public health, global environmental products and services company. · We have a fabulous opportunity available to join our Customer Care team in our spectacular St. Charles Corporate office. · Our business hours are 8 am to 5 pm Monday through Frida ...
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aSure Wound Solutions St. Louis, United StatesaSure Wound Solutions - aSure Wound Solutions is seeking a Business Development Representative to join our team. This is a remote position based in the US Midwest and requires previous experience in sales and business development. Experience working in nursing homes or long-term ...
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Pediatric Dentist
1 week ago
BJC HealthCare Saint Louis, United States Full timeAdditional Information About the Role · St. Louis Children's Hospital is seeking a Pediatric Dentist to join the team. · 8:00 AM to 4:30 PM or 9:00 AM to 5:00 PM (depending on patient volume) · Call is rotating holidays with 3 other Dentists · Outpatient, inpatient and surgeries ...
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BJC HealthCare Saint Louis, United States Full timeAdditional Information About the Role · St. Louis Children's Hospital and Healthy Kids Express Dental Program is seeking a Community Outreach Dentist to join our growing team. · #LI-JB2 · BJC Childrens Hospital Healthy Kids Program serves thousands of patients every day across th ...
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Home Therapies Registered Nurse
1 week ago
Fresenius Medical Care Saint Louis, United States Full timePOSITION FEATURES:Full-Time (40 hours per week) · Monday-Friday 8am-5pm (must be flexible with schedule to accommodate patient training needs) · This position will assist patients with their transition to home dialysis · Patients are trained by a Home Dialysis Nurse in a clinic s ...
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Dentist – DDS
2 weeks ago
Aspen Dental Saint Louis, United States Full timeAt Aspen Dental, we put You first, offering the financial security and job stability that comes with working with a world-class Dental Service Organization (DSO). Our best-in-class learning and development training program, competitive compensation, and flexible scheduling will h ...
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Employee in Field Service
3 days ago
Orion Innovations East St. Louis, IL, United States Freelance**Entry-level professional** helps you find the right start in your career or to reorient yourself and discover the perfect position in sales Take off with us · Do you enjoy being on the go and love interacting with many different people? With us, you can do just that Take care o ...
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Seller closing function
2 days ago
BlueWave Ventures St. Clair, United StatesLocation: 50739 Cologne-Mauenheim | Contract type: Full/Part-time, temporary | Job ID: 809950 · What you'll be doing with us: · You love it when your guests feel comfortable and you can give them your full attention? With ease, you convey to our customers in sales and at the cash ...
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Customer Care Representative
1 week ago
Dent Wizard Sunset Hills, United StatesCustomer Care Representative · Customer Service - Call Center Sunset Hills, Missouri · Apply · Description · Dent Wizard International and subsidiary Know-How Systems Global (KHS) are looking for several Customer Care Representatives to join their team. This is a seasonal, full-t ...
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St. Charles Nissan MO City of Saint Peters, United StatesJob Description · Job DescriptionSt. Charles Nissan is looking for talented and outgoing individuals for our BDC Sales and Customer Service Team BDC/Customer Care Representatives will be responsible for handling outbound and some incoming phone calls and internet leads, as well a ...
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Medical assistant
3 days ago
Cascade Enterprises Pagedale, MO, United States Freelance**PRAXISWELTEN FOR HEALTH was founded in 2010 by Dr. med. H.G. Neuwirth and Bernd Meyer - as a network of Medical Care Centers (MVZ), individual practices, and laboratories with a focus on gynecology. In addition, general medicine, pediatrics, physiotherapy, and cytology are part ...
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Sales Representative
3 days ago
Infinity Systems Wilbur Park, MO, United States Freelance**We have innovative and proven medical solutions to improve the lives we touch**: Convatec is a global medical technology company focused on solutions and technologies for the treatment of chronic diseases, with leading positions in wound care, ostomy care, and continence. · At ...
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Resident Physician
2 days ago
Aurora Technologies Moline Acres, United StatesFor our client, we are currently seeking a resident physician (m/f/d) for neurology in the commuting area of Hameln. Our client represents a specialized hospital and is one of the leading private clinic operators in Germany. Their understanding goes beyond simply providing medica ...
Customer Care Representative - St Louis, United States - Dent Wizard
Description
Dent Wizard International and subsidiary Know-How Systems Global (KHS) are looking for several Customer Care Representatives to join their team. This is a seasonal, full-time hours role onsite in our office in Sunset Hills, Missouri, and we estimate the seasonality to run from May through September of 2024.Based at our Know-How Systems office in Sunset Hills, MO, you will report directly to the Customer Care Manager.The Customer Care Representative supports both the OEM/Catastrophe and US Retail Divisions. These divisions work closely with insurance agencies and vehicle manufactures to provide estimates on damaged vehicles and offer repairs on said vehicles. A typical day for a Customer Care Representative involves handling both inbound and outbound inquires to schedule either appraisal appointments or repair appointments at Dent Wizard or KHS body shop facilities. This position will also require working with team members in the office as well as supporting other locations remotely.
We are looking for someone who can work with others to deliver outstanding customer service and make meaningful contributions for continuous improvement. Successful candidates will answer all customer inquiries, schedule sales and service appointments, and assist Customer Care management as needed. You must be able to work independently and have a flexible schedule. Office hours are Monday through Friday 7 am to 7 pm, with various shifts throughout the day. During peak business season, weekends may be required.
Responsibilities and Duties:
Qualifications:
Why Dent Wizard? An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. We estimate the range for this seasonal/intern role: $15.00-$17.00 per hour.
Customer Care Representative professionals in St. Louis
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Gracey Wantuck
Retail/Customer Service/Food/ Barista