Customer Service Representative - Loveland, United States - EnviroPest

EnviroPest Loveland, United States

1 week ago

Description

Job Description:
Job description

Are you considering a career in customer service? If so, a Customer Service Specialist career at EnviroPest (an Anticimex company) may be a perfect fit for you. We are growing, and it is an exciting time to join our team We are looking for candidates who are dedicated, hard-working, and have a genuine passion for helping people. If this sounds like you, we would love to connect.

From the very beginning in 1965, we've been a Colorado family-owned and operated pest control company, serving all of the Colorado Front Range with personable and professional service. Armed with a fleet of over 50 expertly trained service professional, utilizing the latest technology and techniques, you can be sure that your pest problems will be a thing of the past, quickly and affordably. Over the years, EnviroPest has obtained the elite status of the oldest and largest family-owned pest control company in Colorado.

EnviroPest is a full-service pest and wildlife pest control company, based in Loveland serving Northern Colorado. We are looking for an outgoing, dynamic individual to join our office team as Customer Service Specialist.

Compensation:

Competitive wage of $16.00/hr base rate. (based on experience and other factors).

Benefits:

Health and Well-being:

•Cigna medical insurance plan options to fit your individual needs including HMO, PPO, and HSA

•Prescription drug program

•Dental & Vision plans

•Flexible Spending Accounts (FSA) for medical and childcare expenses

Financial Security:

•Competitive compensation

•401(k) savings plans (traditional and Roth)

•Company-paid life insurance (with options to buy up)

•Company-paid short-term disability

•Accident, critical illness, long-term disability, and hospital indemnity insurance options

Work/Life Balance:

•Stable, year-round employment

•Paid training and in-depth orientation

•Paid time off

•Paid holidays

•Recognition programs, prizes, giveaways, and advancement opportunities

Position Description:

This position entails answering incoming calls, educating customers on services, scheduling appointments, taking payment information, providing support to our pest control technicians, resolving customer concerns, and many administrative tasks.

Responsibilities:

Responsible for coordinating "up front" operations for new clients. This includes giving brief pest knowledge and treatment methods, taking pertinent information into proprietary scheduling system, answering questions, selling the appropriate service options, scheduling technicians, coordinating route changes, etc.
Up-sell new products and services to existing and new customers.
Maintain all client records including payment information, services requested, and other variable account information. Prepares reports as needed.
Responsible for troubleshooting difficult situations and resolve issues quickly and efficiently with little or no supervision.
Other duties as assigned.

About Us:

Be Proud to call us your Employer

Our exceptional customer service is a core Anticimex tradition, building on a long-standing history that has always valued personal interaction between us and our clients. We strive to understand the needs of our customers and adapt to them accordingly.

EnviroPest is a Value-Driven Company

We are a value-driven company with a strong entrepreneurial spirit that guides our pest control services. Our core values include trust, innovation, and passion.

We Value Our Team Members

We value every team member, and without them, our customers would not receive the level of service they deserve. Grow with our company, where we provide employees with all the tools to succeed and advance their careers.

Anticimex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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