- Providing quality member service through accurate and professional face to face member transactions to include new member account creation, account file and card file maintenance, and basic Service Center Control Manual procedures.
- Accountable for meeting member needs through maintaining a strong knowledge of products and services available to members, regularly providing referrals to such products and services in all areas including, but not limited to lending, investments, electronic banking, wealth management, and business banking.
- Responsible for complying with safety and service standards defined in the Credit Union's Policies and Procedures documents, as well as financial regulations to include, but not limited to, BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau).
- Responsible for meeting job training requirements.
- Responsible for maintaining a cash drawer following procedures defined in the Credit Union's Cash Control Policy.
- Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.
- High School Diploma/G.E.D. or Equivalent.
- 6+ months customer service and cash handling experience.
- Sales experience. Pref
- Enthusiastic attitude regarding helping our community.
- Strong emphasis on member service and offering appropriate cross-sell / upsell opportunities to the member.
- Strong attention to detail and accuracy of all transactions is of critical importance.
- Professional and courteous communication skills are of critical importance.
- Proficient in basic math (addition, subtraction, multiplication, and division).
- Comfortable handling physical money with a high level of accuracy with members directly.
- Exposure to Microsoft Outlook and web based transactional systems to complete day to day member requests.
- Able to use 10-Key by touch is preferred.
- None
- Standing - Occasionally
- Walking - Occasionally
- Sitting - Frequently
- Lifting - Rarely (40 Lbs)
- Carrying - Rarely
- Pushing - Rarely
- Pulling - Rarely
- Balancing - Rarely
- Stooping - Rarely
- Kneeling - Rarely
- Crouching - Rarely
- Crawling - Rarely
- Reaching - Occasionally
- Handling - Occasionally
- Grasping - Occasionally
- Feeling - Occasionally
- Talking - Frequently
- Hearing - Frequently
- Repetitive Motions - Frequently
- Eye/Hand/Foot Coordination - Occasionally
- Noises louder than normal speaking volume - Occasionally
- Temperature Changes - Rarely
- Atmospheric Conditions - Rarely
-
Member Service Representative or Senior
5 days ago
Ent Credit Union Loveland, United StatesThe primary purpose of this position is to provide superior member service; driving member satisfaction and retention by helping members take full advantage of Ent's full range of products and services. This is accomplished through accurate and profe Member Service, Representativ ...
-
Member Service Representative or Senior
1 week ago
Ent Credit Union Loveland, United StatesCompany Description · Ent Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we s ...
-
Member Service Representative or Senior
2 weeks ago
Ent Credit Union Loveland, United StatesCompany Description · Ent Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we s ...
-
Member Service Representative or Senior
2 days ago
Ent Credit Union Loveland, United StatesCompany Description · Ent Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we s ...
-
Senior Client Service Representative
1 week ago
Marsh McLennan Companies Loveland, United States Full timeDescription: · About Marsh McLennan Agency Midwest · Marsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwe ...
-
Member Service Representative Or Senior
2 weeks ago
Ent Credit Union Loveland, United StatesCompany Description · Ent Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we se ...
-
Member Service Representative Or Senior
2 weeks ago
Ent Credit Union Fort Collins, United StatesCompany Description · Ent Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we se ...
-
Member Service Representative or Senior
1 week ago
Ent Credit Union Fort Collins, United StatesCompany Description · Ent Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we s ...
-
Member Service Representative or Senior
1 week ago
Ent Credit Union Longmont, United StatesCompany Description · Ent Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we s ...
-
Member Service Representative or Senior
4 days ago
Ent Credit Union Greeley, United StatesCompany Description · Ent Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we s ...
-
Member Service Representative or Senior
1 week ago
Ent Credit Union Greeley, United StatesCompany Description · Ent Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we s ...
-
Member Service Representative or Senior
1 week ago
Ent Credit Union Greeley, United StatesCompany Description · Ent Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we s ...
-
Member Service Representative or Senior
2 weeks ago
Ent Credit Union Greeley, United States Jornada completaCompany Description · Ent Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we s ...
-
Member Service Representative or Senior
2 days ago
Ent Credit Union Greeley, United States Jornada completaCompany Description · Ent Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we s ...
-
Business Operations Manager III
1 week ago
DISH Boulder, United States Full timeCompany Summary · DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and n ...
-
Director of Sales and Marketing
4 days ago
Integral Senior Living Loveland, United StatesDirector of Sales and Marketing Vibrant community. Inspiring company culture. The mission of making tomorrow better than yesterday. Join ISL in making dreams come trueHourly and Commission-based position SUMMARY of Duties The Director of Sales and Marketing is responsible for inc ...
-
Director of Sales and Marketing
2 days ago
Capstone at Centerra Loveland, United StatesJob Description · Job Description · Director of Sales and Marketing · Vibrant community. Inspiring company culture. · The mission of making tomorrow better than yesterday. Join ISL in making dreams come true · Hourly and Commission-based position · SUMMARY of Duties · The Dir ...
-
Enrollment Representative
1 week ago
InnovAge Loveland, United StatesResponsibilities: · Our Enrollment Representatives are passionate, tech savvy, outreach-oriented, dedicated team members to channel their professional healthcare experience into bringing InnovAge to the forefront of modern senior care. You will help seniors/caregivers assemble t ...
-
Kitchen Assistant
1 week ago
Food Bank for Larimer County Loveland, United StatesSummary: As a Summer Kitchen Assistant, you'll be pivotal in providing meals and snacks for kids in our community during the summer while building relationships with local partners. Our impact lies in our commercial community kitchen, bridging the gap for kids, families, and seni ...
-
LPN/Health Services Coordinator
1 day ago
LifeStream Loveland, United StatesAre you a dedicated and compassionate LPN looking for a rewarding career opportunity? We are seeking a full-time Health Services Coordinator to join our team at Bethesda Gardens Loveland. Your LPN license is a requirement for the position, and your expertise will be instrumental ...
Member Service Representative or Senior - Loveland, United States - Ent Credit Union
Description
Company DescriptionEnt Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we serve, better than they were yesterday. We're a not-for-profit that puts people above profits and actively invests in our community. Our rapidly growing team is expanding our reach to serve more people throughout Colorado. To spread our mission far and wide, we need people like you. If you're interested in a paycheck with a purpose, apply with us today. Our people make the difference, and we truly believe you are our greatest asset.
Job Description
The primary purpose of this position is to provide superior member service; driving member satisfaction and retention by helping members take full advantage of Ent's full range of products and services. This is accomplished through accurate and professional member transactions, enhanced member awareness of existing products and services, and timely product or service referrals. Additionally responsible to understand and comply with credit union policies and procedures, as well as financial regulations to include BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau). The Member Service Representative must excel in service, quality communication, product knowledge, and accuracy while meeting all service, performance and safety standards.
Essential Functions
Minimum Formal Qualifications for this Position
Technical or Specialized Knowledge/Skills:
The hourly range for the following positions:
Member Service Representative - $ $21.99 (S10).
Member Service Representative Senior - $ $25.83 (S11).
Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, and internal pay equity.
This position is eligible for a monthly incentive plan.
This position is eligible for a bilingual (Spanish) stipend.
We anticipate this position to close on 5/3/2024. Please submit your application at your earliest convenience to be considered.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Benefits Summary Sheet
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
Videos To Watch
Member Service Representative or Senior professionals in Loveland
-
Bradey Messinger
High school student/basketball player