General Manager Mechanical Service Operations - Westminster, United States - U.S. Engineering

Description

Primary Purpose:

Responsible for providing overall management and direction of service sales and service operations in Denver, the outlying metropolitan area, and the Rocky Mountain region. This includes responsibility for the strategic alignment and goal attainment related to planned growth, profitability, maintenance base, customer retention, and management of personnel within the assigned operational unit.

Principal Duties and Accountabilities:

• Establishes and implements sales and operations plans for the metropolitan area that are aligned with the company's overall and regional strategic and business plans, initiatives, goals, etc. This includes the development of sales strategies, operations policies, procedures, structures and performance standards, within the boundaries of corporate policies and guidelines. These plans shall focus primarily on preventative maintenance, service project and repair work and facilities management goals.
• Actively participates in U.S. Engineering Service strategic planning and directs activities within the metro area and region that support and sustain the company's profitability and growth.
• Responsible for ensuring the optimum use of equipment, facilities, and personnel for preventative maintenance, service project and repair work, and facilities management work.
• Partners with the President of U.S. Engineering Service to establish performance targets related to quantity and quality of operations for the metropolitan area and region related to preventative maintenance, service project and repair work, and facility management. Monitors and works with subordinate Sales Representatives, Account Management, and Service Technician teams to achieve sales objectives and ensure excellence in overall operational efficiencies.
• Partners with other regional business unit leaders to achieve the overall goals of the Company within the assigned region. Maintains a balance of working towards the service department's specific goals while working with regional counterparts to help them equally achieve their respective goals.
• Responsible for leading the Denver / Rocky Mountain team to achieve the annual plan in terms of bookings, sales activity, sales cost, G&A cost, actual gross profit, maintenance base and net operating income. Participates in sales strategy development and presentations, and trains, directs and evaluates subordinates in the development and implementation of effective sales strategies.
• Reviews and analyzes expenditures; develops financial and operations reports to determine requirements for increasing profits. Coordinates activity with appropriate personnel to ensure total projects budgets are met. Makes necessary recommendations and reports regularly to the President of U.S. Engineering Service.
• Assures timely production of various reports as required by all levels of the organization. These reports should include, but not be limited to: monthly sales, quotation, and activity achievement; monthly preventive maintenance achievement; monthly facilities management achievement, monthly manpower projection; monthly financial summaries; monthly labor and unbilled labor; monthly accounts receivable; and quarterly and year-end review reporting.
• Partners with the President of U.S. Engineering Service to establish budget for assigned service and facilities management groups. Approves requisitions for equipment, materials, and supplies within limits of budget. May negotiate contracts with equipment and materials suppliers.
• Trains, directs and evaluates sales force to achieve annual booking goals. Participates with the sales force in the development and implementation of sales campaigns, programs and procedures. Supports subordinates in the use of sales tools, and provides direct sales assistance on key accounts.
• Responsible for retaining the current preventative maintenance and facilities management customer bases, while growing these markets through effective leadership, training and evaluation of staff. Establish price escalation policies to ensure customer retention while enhancing profit objectives. Minimize cancellation rate by assisting and directing sales and operations to promptly and effectively redeem customer obligations and respond to cancellation notices.
• Through the effective management of the Service and Facilities Management Account Managers, monitors all billing, and trains subordinate managers, to assure optimum cash flow and expedite payments.
• Develops and implements an effective credit and collections program. Trains, directs and evaluates subordinates in the effective application of the program. Assesses degree of risk. Approves new accounts according to credit policy. Provides consistent reporting of potential collections issues, and measures implemented to reduce risk.
• Effectively builds rapport and productive working relationships with strategic customers, vendors and other outside agents. Represents the company's interest to outside agents to maximize profits. Maintains ongoing relationships with key or critical accounts, and takes a leadership role in customer relations with those accounts, including the resolution of customer complaints.
• Ensures the compliance of operations personnel with administrative policies, procedures, safety rules, and other regulations.
• Responsible for the effective management of personnel within the assigned metropolitan area (Denver) - to include sales representatives, project management teams, service technicians, safety personnel, field operations teams, service accounting team, etc. This includes recruitment and selection, performance management, learning and development, succession planning, and the administration of human resources policy and procedure. Works in parallel with other service branch leaders to utilize and share resources.
• Maintains consistent methods of control and financial accountability for service projects with expected gross margins through the exercise of keen vigilance, which is necessary due to the short duration and volatility of service projects. Understands timing of project work and how it relates to others. Implements and enforces quality project management guidelines and uses appropriate tools to assure quality installations and proper profit.
• Partners with other corporate and regional leaders to identify and capitalize on potential new business opportunities.
• Establishes and fosters effective relationships with primary clients, subcontractors, facility managers, etc. to leverage such opportunities. Develops and executes plans for market penetration to assure attainment of profit goals.
• Leads or works collaboratively with others on community or philanthropic activities.

Education & Experience:

• Bachelor's Degree in Engineering or Construction Science Management is strongly preferred. However, significant industry operations experience will be considered in lieu of a degree.
• 5 years of experience managing P&L in an operations business unit, preferably a mechanical service division.
• Combination of significant service sales management and/or mechanical service technician experience required.
• Minimum of 10 years of overall experience in mechanical service or a related industry.

Job Scope:

• The General Manager – Service is responsible for the full scope of management for the Rocky Mountain team, which includes oversight of service and maintenance contracts, service project and repair work, controls and facilities management. This includes a balanced focus on: customers, people, performance, and growth.
• In addition to managing the Sales team, will be responsible for an assigned individual sales objective in maintenance services, designed to grow the maintenance base.
• Coordinates closely with the Vice President of Project Development in Rocky Mountain to provide detailed tactical and strategic input on certain project pursuits in U.S. Engineering Construction.
• Directly involved, either personally or by delegation to a Project or Account Manager, in estimating service, repair, preventative maintenance and facilities management opportunities. Ensures consistency of processes throughout operating unit, including service, repair and maintenance planning and management, manpower scheduling, monthly project forecasting, etc.
• Works closely with the Vice President of Project Development, as well as Vice President of Operations -- Construction to develop and manage the regional non-divisional budget. Also coordinates closely with other Vice Presidents to "pass off" projects or opportunities that more closely align with the Construction division.
• Expected to participate in the local MSCA or MCA (e.g., labor negotiations, JAC, MSP Program, Oversight committees).
• Serves as a member of U.S. Engineering Service's management committee and U.S. Engineering Service's strategic planning team.

Benefits and Compensation:

• The range for this position has been established at $153,120 to $216,282 and is US Engineering's good faith and reasonable estimate at the time of the posting. The compensation offered to the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty, and training.
• Your total compensation will go beyond the number on your paycheck. Team members are eligible for a year-end bonus based on company and/or individual performance as well as paid time off. An industry-leading benefits package including health, dental, and vision plans, matching retirement contributions, and matching 529 contributions all add to your bottom line.