- Providing the highest level of Customer Service to all guests.
- Implement the casino's 5-10 rule to the standard expected.
- Maintain an excellent attendance record.
- Demonstrate knowledge of security policies and procedures, as well as drop & count and emergency procedures.
- Communicating clearly and effectively with coworkers.
- Communicating any departmental issues or concerns to the Security Manager and/or Director of Surveillance and Security.
- Responding in a timely matter to requests for a security officer.
- Implementing appropriate de-escalation and conflict resolution tactics when needed.
- Complying with departmental policies and procedures regarding the use of physical force and/or restraint as a last resort to preserve the safety and security of our guests and employees.
- Performing perimeter checks inside/outside of the facility as directed.
- Providing security for the transport of funds and other actions which may require an escort.
- Composing detailed reports regarding incidents that may occur on property.
- Monitoring the behaviors and actions of guests consuming alcohol for signs of intoxication. Provide courteous, discreet, and safe removal of intoxicated guests to ensure public safety.
- Providing CPR and first aid when necessary.
- Familiarizing yourself with casino events and promotions in order to accurately inform guests.
- Complete any other duties as assigned. Requirements
- Must be at least 18.
- High School diploma required.
- 1 year of prior experience in a related field preferred.
- Must be able to obtain/maintain Gaming License
- CPR certification (company provided)
- Must possess sufficient problem solving and conflict resolution skills and the ability to communicate effectively, both orally and in writing.
- Position involves prolonged standing and walking.
- Work is performed in a casino or outdoor environment with varying levels of lighting, air quality, noise, and/or temperature.
- Must have a valid Driver's License and be able to safely drive a company vehicle on request.
- Must possess the ability to rationally and responsibly act in response to emergency/life-threatening situations. This includes sufficient knowledge in use of force techniques and when they should be utilized.
- Must be able to obtain and maintain the required Gaming License
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Security Officer: FT - Miami, United States - Buffalo Run Casino & Resort
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Position Purpose:
To provide outstanding Customer Service for our guests, as well as safeguarding our guests, employees, and Casino assets.
Knowledge, Skills, and Abilities:
Education/Qualifications
Licensing:
Work Requirements:
Shift: (Thurs - Mon) 8am - 4pm
Requires problem solving skills, and the ability to communicate effectively. Position involves prolonged walking, stooping, or bending, lifting, or carrying up to 50 pounds daily. Work is performed in a casino environment with varying levels of lighting, air quality, noise, and / or temperature.