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Front Desk Agent - Miami, United States - Sonder
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Description
With thousands of beautiful spaces built for travel and living, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed and maintained - customized to reflect the vibe of its neighborhood. Whether your stay is two days, two months or two years, in a studio or a six-bedroom, Sonder ensures a unique, yet consistent experience. And with 24/7 contactless service, professional cleanings that exceed CDC recommendations, and over 200 other quality standards, were taking stay further for guests all around the world.
Sonder started in 2014, and now has thousands of spaces in cities across the globe.
Our Hospitality Agents are the face of Sonder and our boots on the ground throughout the city. This is one of the most versatile roles at the company and perfect for anyone who loves being on the go and finds fulfillment in serving our guests. You are a detail-oriented individual who thrives in problem-solving guest issues and satisfying guest requests throughout the day. If youre ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, wed love to hear from you
**AT SONDER YOU WILL:**
Respond to day-to-day guest requests, issues, and other outreach using the Sonder Service Principles
Guide guests through the Sonder experience, ensuring they have an amazing first impression
Troubleshoot minor maintenance and technology issues (e.g., upholstery stain removal, light bulb replacements, access to units, wifi connectivity or overseeing contractor appointments)
Perform housekeeping quality audits and inventory checks in our units to ensure that hospitality standards are met consistently and robust feedback to our vendors is relayed in a timely fashion
Assist with inventory duties such as preparing turnover kits, receiving deliveries, and tracking linen/consumables use
Maintenance and organization of working spaces including office, storage closets, warehouse and others, as assigned
Travel to multiple Sonder properties throughout the local market, as required
**WHAT WE LOOK FOR:**
Guest-centric and positive mindset
Organized, hardworking, and detail-oriented
Comfort with ambiguity and rapidly shifting priorities
Thrives in a fast paced, ever-changing, always challenging startup environment
Ability to work effectively both in a team environment as well as independently
Comfort in independent problem solving with the humility to ask for help when needed
Unintimidated by using mobile apps while in the field for team collaboration and communication
Flexible schedule and is open to working some evenings and weekends
Ability to lift/carry items and stand/walk for extended periods of time
This position requires a smartphone and a car in select markets with valid Drivers License, clean driving record, and proof of insurance
2+ years experience working in hospitality, service, and/or customer experience
This role requires regular access to a reliable smartphone and a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance.
We also have great benefits to make your life easier so you can focus on what you're best at:
Competitive salary
Generous stock option plan
Medical, dental and vision insurance
Paid Time Off & Vacation Time Off
Annual free credits and discounts to stay in Sonders
A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues
**We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes**
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