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    Hotel Front Desk Agent - Pembroke Pines, United States - Dolce by Wyndham

    Dolce by Wyndham
    Dolce by Wyndham Pembroke Pines, United States

    1 week ago

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    Description


    We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel.

    You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us.

    The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today


    Responsibilities


    • Field customer complaints when necessary

    General bookkeeping:
    ensure all hotel guest account information is accurate and up-to-date


    • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
    • Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
    • Communicate with housekeeping to make sure guest rooms are ready

    Qualifications


    • Must have graduated high school, received a GED or equivalent
    • Comfortable taking telephone calls and mitigating stressful situations
    • Working knowledge of Microsoft Office and reservation management systems
    • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
    • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
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