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    Customer Service Representative - Salt Lake City, United States - Security National Financial

    Security National Financial
    Security National Financial Salt Lake City, United States

    3 weeks ago

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    Description

    Job Type

    Full-time

    Description

    This position will primarily be responsible for following a strict procedure for processing life insurance claims, and answering phone calls from our policy holders and funeral homes. This is an entry level position with a Monday - Friday business hours schedule. We offer a comprehensive benefits package that includes health insurance, PTO, Employee Discounts, and more.

    What You'll Do:

    • Processing life insurance claims
    • Analyzing contracts for monetary discrepancies
    • Preparing contract reconciliations
    • Inbound & outbound calls from Funeral Homes, Policyholders and Beneficiaries
    • Provide excellent customer service on phone and through email
    • Other special projects as assigned
    Requirements

    What We'll Love About You:
    • Customer service oriented
    • Self-motivated
    • Dynamic, friendly and outgoing personality
    • Team oriented
    • Detail oriented
    • Multi-tasker
    Requirements:
    • Basic computer operation skills
    • Ability to type 35 wpm
    • Working knowledge of Microsoft Office (Outlook, Excel, Word)
    • Ability to pay close attention to detail
    • Ability to quickly learn new processes and procedures
    • Ability to work independently and with a team when needed
    • Ability to work Monday through Friday, 8:00 am to 5:00 pm
    • Prolonged periods sitting at a desk and working on a computer
    • Must be able to lift up to 15 pounds at times, and engage in repetitive movements
    Education and Experience:
    • High school diploma or equivalent
    • Work experience of 1-2 years preferred
    • Bilingual in English and Spanish preferred
    What You'll Love About Us
    • Great Company Culture
    • Top Workplaces 6 years in a row (2016,'17,'18,'19,'20 & '21)
    • Going Places. Company recently added to the Russell 2000 Index, attributing our strong growth
    • Rest and Relaxation. Accrued sick / vacation leave and 10 paid holidays
    • Health Benefits. Medical with HSA and FSA options, dental, and vision
    • Prepare for the Future. 401(k) with company match
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