Customer Support Specialist - Glendale, United States - Reveleer

Reveleer

Verified Company

Glendale, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Customer Support Specialist

Position Onsite - Glendale, CA

The work schedule typically includes regular business hours Monday - Friday, but could also include early morning shifts and weekends, with some overtime possible.

The Role:

Ideal Experience:

Healthcare/Medicare Advantage experience at the plan level.
Technical Customer Support or Client Support experience, ideally as a Business Analyst, a Customer Support Representative or similar role.

Required Skills:

SQL solid knowledge (select statements, complex joins, updates, deletes, importing and exporting of data and table inserts)
Aptitude and proven ability in providing positive customer service and good communication, problem solving, and basic technical writing skills
Solid data management experience using Excel, Access MS SQL Server (or other RDBMS)
Excellent organizational skills to effectively manage multiple customer support issues

Desired Skills:

4+ years SQL experience
ASCII andpr EDI knowledge is desirable.
3+ years MS Project or the equivalent
Familiarity with JIRA is a plus

Required Education:

Bachelor's degree or higher in Computer Science or equivalent experience

Location:

This position can be either in any of our offices: Glendale, CA or New Albany, OH

Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

Reveleer E-Verifies all new hires.

Reveleer is an equal opportunity employer.

We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or genetic information, in compliance with applicable federal, state and local law.