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Business Systems Analyst - San Diego, United States - National Aquarium
Description
National Aquarium Pier 3Baltimore, MD 21202, USA
It is the goal of the IT Department to provide the most effective technological solutions offered to meet the needs of the National Aquarium.
We strive to educate, empower, and advise our users, as well as ourselves, on technology and the finest business practices available.
Customer service and continuous improvement are paramount to everything that we do.The Business Systems Analyst is responsible for the management and analysis of installed systems by working with users and vendors to resolve issues, implement new and/or changed procedures, identify, and implement enhancements and establish and manage controls and security of existing systems.
Meet with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals, and identify and resolve systems issues.
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Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
Research new technologies to reduce labor costs and inefficiencies and provide better data to our end users through new reporting and analysis tools.
Partner with Admissions & Ticketing Operations Manager for configuration, system development, and testing to ensure the system meets business requirements.
Partner with the Admissions & Ticketing Operations Manager to drive Box Office Ticketing System configuration efforts spanning system development, user acceptance testing and production configuration to ensure that business requirements are consistently represented and satisfied.
Collaborate with internal Information Technology stakeholders to understand and ensure adherence with National Aquarium approved technology stacks, tools and platforms (I.e., Infrastructure investments, Salesforce, Intacct, Nexonia, Gateway Ticketing, and various Microsoft technologies).
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Excellent project management skills and a positive attitude
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Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
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Creative and analytical thinker with strong problem-solving skills
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Must demonstrate exceptional verbal and written communication skills
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Must demonstrate ability to communicate effectively at all levels of the organization
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Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
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Detail oriented and self-starter with strong written and interpersonal skills
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Ability to work independently, as well as part of a team
Bachelor's degree and advanced experience in providing user support for application software installation and operation required, or equivalent experience.
Prior experience with Ticketing/Box Office application administration preferred.
Network and database administration experience are preferred.
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Strong reporting background using standard reporting tools.
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Proven ability to design and implement new processes and facilitate user adoption.
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A documented history of successfully driving projects to completion
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A demonstrated ability to understand and articulate complex requirements
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Experience with nonprofit processes preferred
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Previous experience working in a SCRUM or agile environment preferred
Qualifications
Behaviors
Preferred
Team Player
Team Player
:
Works well as a member of a group
Functional Expert
Functional Expert
:
Considered a thought leader on a subject
Detail Oriented
Detail Oriented
:
Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred
Flexibility
Flexibility
:
Inspired to perform well when granted the ability to set your own schedule and goals
Ability to Make an Impact
Ability to Make an Impact
:
Inspired to perform well by the ability to contribute to the success of a project or the organization
Goal Completion
Goal Completion
:
Inspired to perform well by the completion of tasks
Education
Required
Bachelors or better in Information Technology or related field.
Experience
Preferred
Prior experience with Ticketing/Box Office application administration preferred. Network and database administration experience are preferred. Strong reporting background using standard reporting tools. Proven ability to design and implement new processes and facilitate user adoption. Strong data management abilities. A documented history of successfully driving projects to completion. Non-profit experience preferred. Previous experience working in a SCRUM or agile environment preferred
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