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    Commercial Service Master Tech - Columbus, United States - ADT

    ADT
    ADT Columbus, United States

    3 weeks ago

    ADT background
    Full time
    Description

    Company Overview:

    The newly revamped ADT Commercial, Everon, is all about the people. At Everon, we firmly believe that our team members are the key - for our company, the clients we support, and the communities we safeguard. When you're part of Everon, you'll get to make a meaningful difference every single day. Boasting over 100 locations, a strong national presence, and a wide range of solutions and services, our staff always have opportunities for career growth and development.

    Position Summary:

    The main role involves assisting with both routine and emergency service requests. You'll diagnose, replace, and repair faulty equipment while under the guidance of a more experienced technician or supervisor.

    Duties And Responsibilities:

    • Carries out routine and emergency service calls, diagnosing and fixing faulty equipment.
    • Capable of guiding, mentoring, and training others.
    • Delivers dependable, top-notch customer support.
    • Provides customers with guidance on system operation and features.
    • Conducts system testing and signal verification.
    • Manages and maintains truck inventory and tools.
    • Effectively uses technical resources and support for task efficiency.
    • Ensures timely completion of tasks.
    • Documents service activities and hours worked.
    • Submits necessary task-related documentation promptly.
    • Requires a solid work ethic.
    • Needs to be detail-oriented.
    • Completes assigned projects.

    Qualifications - External

    Minimum Qualifications (Education, Skills & Experience):

    • High School Diploma/Vocational Training minimum.
    • Minimum five (5) years of experience required.
    • Expertise in commercial intrusion systems, fire systems, CCTV, intercom, and access control systems.
    • Thorough knowledge of local/national codes.
    • Strong communication and leadership skills for team collaborations.
    • Familiarity with test equipment like multimeters, battery analyzers, and decibel meters.
    • Valid driver's license and ability to pass a drug screening.

    Certification/Licensing:

    • Must acquire and maintain necessary product certifications/licenses as per codes.
    • Proficiency in ADT Commercial's Tier 1 product offerings (75%-100%).

      • Work Environment:

      • Occasional exposure to extreme weather, electrical shock risk, and challenging work conditions.
      • Job may involve difficult physical positions/circumstances.

      Physical Requirements:

      • Regularly required to stand, walk, sit, handle objects, climb, balance, kneel, talk, and hear.
      • Use various vision abilities.
      • Work in challenging physical conditions and lift up to 50 lbs.
      • Flexible full-time schedule with on-call availability and travel readiness.
      • Ability to drive for extended periods.
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