- Provide industry leading customer service
- Respond to customer inquiries in an hour or less, while balancing multiple issues
- Conduct remote sessions to assist customers with the troubleshooting and configuration of supported platforms
- Work with internal business partners to provide timely resolution of non-technical issues
- Experience: 4+ years of experience in a customer-service role, no previous IT experience required.
- Computer Skills: Basic Windows Computing, email, and familiarity with common Internet Browsers. Knowledge in Microsoft environments, Networking, SQL, and storage devices a plus
- Communication: Must be able to communicate complex ideas effectively, both written and spoken, with professional spelling and grammar to an audience of varying technical skill
- Customer Service: Be an advocate for our customers Meet commitments; Set proper expectations; Responds promptly to customer needs; Builds rapport with customers and manage potentially difficult situations
- Problem Solving: Identifies and resolves problems in a timely manner; Asks questions to determine and understand the customer's underlying need.
- Planning/Organizing: Plans and prioritizes day-to-day activities, manages time effectively, constantly setting and achieving individual goals
- Adaptability: Adapts to rapid changes in the work environment and changes approach to the situation at hand
-
Technical Support Representative
Found in: Lensa US 4 C2 - 4 days ago
Concord Hospitality Raleigh, United States· As the Technical Support Representative, you will: · Maintain and support Concord's Corporate office computer network and users. Provide help desk support for Concord's corporate office and hotel properties for hosted applications, systems and services. Perform basic computer ...
-
Customer Support Representative
Found in: Lensa US 4 C2 - 5 days ago
Johnson Service Group (IL) Raleigh, United StatesJob DescriptionJohnson Service Group is recruiting Customer Service Reps for a great client of ours in Raleigh, NC. 6 month contract on site that pays in the $22/hr - $25/hr range.ResponsibilitiesCustomer Service Representative role is responsible for coordinating daily work acti ...
-
Sonographer - Arringdon Cardiology (Commitment Bonus Eligible)
Found in: SonicJobs Direct Apply US - 5 days ago
Duke Health Cary, United States Full timeDuke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion a ...
-
Cardiac Sonographer
Found in: SonicJobs Direct Apply US - 5 days ago
Duke Health Cary, United States Full timeDuke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion a ...
-
Technical Support Representative
Found in: beBee S2 US - 3 days ago
Concord Hospitality Enterprises Raleigh, United States Full timeAs the Technical Support Representative, you will:Maintain and support Concord's Corporate office computer network and users. · Provide help desk support for Concord's corporate office and hotel properties for hosted applications, systems and services. · Perform basic computer tr ...
-
Customer Sales Support Representative
Found in: Talent US C2 - 5 days ago
Johnson Service Group Raleigh, United States· Johnson Service Group is recruiting Customer Sales Support Representatives for our global client in Raleigh, NC. This will be an onsite, contract position that will be hybrid/remote once fully trained. Candidates should have a strong inside sales and B2B customer support backg ...
-
Sonographer - Duke Vascular Surgery at Brier Creek (Commitment Bonus Eligible)
Found in: SonicJobs Direct Apply US - 5 days ago
Duke Health Raleigh, United States Full timeDuke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion a ...
-
part-time nuclear medicine technologist
Found in: SonicJobs Direct Apply US - 1 day ago
Duke Health Raleigh, United States Part timeDuke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion a ...
-
Cardiac Sonographer
Found in: SonicJobs Direct Apply US - 5 days ago
Duke Health Durham, United States Full timeDuke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion a ...
-
Quality Assurance Specialist
Found in: Appcast US C2 - 5 days ago
Ehub Global Inc Morrisville, United StatesPosition: Quality Assurance Specialist · Location: 101 Southcenter Court, 27560 Morrisville, NC · Contract · Requirements: · Bachelor's degree in chemistry, biological sciences, pharmaceutical sciences, or related discipline. · Minimum 3 years of Quality experience in the biot ...
-
Server
Found in: Indeed US C2 - 4 hours ago
Cracker Barrel Old Country Store, Inc. Morrisville, United States Full timeStore Location: US-NC-Morrisville Overview: · As a server at Cracker Barrel, you will serve up smiles and Southern goodness in a fast-paced, family-friendly environment. Our mission of Pleasing People guides everything that we do, and there's room for everyone at our table Server ...
-
Cyber Security Solutions Engineer Architect with Security Clearance
Found in: Dice One Red US C2 - 2 days ago
Peraton Morrisville, United StatesAbout Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deli ...
-
Principal Engineer Software
Found in: Dice One Red US C2 - 6 days ago
Northrop Grumman Morrisville, United StatesAt Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advanc ...
-
Principal Engineer Software
Found in: Dice One Red US C2 - 2 days ago
Northrop Grumman Morrisville, United StatesAt Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advanc ...
-
Principal Linux Systems Administrator with Security Clearance
Found in: Dice One Red US C2 - 1 day ago
Northrop Grumman Morrisville, United StatesAt Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advanc ...
-
Sonographer - Arringdon Cardiology (Commitment Bonus Eligible)
Found in: Talent US A C2 - 3 days ago
Dukehealth Morrisville, United StatesDuke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion a ...
-
Sup, Chat Customer Service
Found in: Lensa US 4 C2 - 1 day ago
Spectrum Morrisville, United StatesJob Description · This position is responsible for the coaching and development of a team of Chat Customer Service Representatives in a fast-paced, dynamic call center environment. This supervisor is responsible for leading and providing feedback to aid representatives in accomp ...
-
Supervisor
Found in: Appcast Linkedin GBL C2 - 2 days ago
Pacific Aviation Morrisville, United StatesPacific Aviation is a leading airport-handling provider dedicated to providing exceptional service · for some of the world's finest airlines. By developing and growing our people, we know that our · team members are the reason for our 25-year plus success record. We currently s ...
-
Weekend Medical Driver, Raleigh, NC $15/hr Every
Found in: Lensa US 4 C2 - 1 day ago
MedSpeed Morrisville, United States· Weekend Medical Driver, Raleigh NC, $15/hr · Every Sat & Sun 2PM-10PM · *Shift differential for Sat & Sun pay is +$1/hr or $16/hr · Logistics Service Representative/Medical Driver · About Us · Come join MedSpeed to help us deliver health MedSpeed is a healthcare logistics ...
-
Airline Customer Service Supervisor RDU
Found in: Appcast Linkedin GBL C2 - 8 hours ago
Pacific Aviation Morrisville, United StatesOur Pacific Aviation family creates an environment where together, we can all succeed. · Pacific Aviation provides airport passenger-handling services to the world's finest airlines in a dozen airports across the country. · Pacific Aviation is looking for a bright, ambitious, and ...
Front Line Support Representative - Morrisville, United States - Varonis
Description
What is Front Line Support Representative?
We provide first-touch support for IT professionals from all over the world; resolving technical issues, offering education, and helping administrators and users alike to get the most out of our software. Your Varonis journey begins with three months of intense, hands-on technical training, from basic network administration through advanced product features. You will be required to validate this training in both individual and group settings, and continued employment is contingent on being able to demonstrate mastery of these skills. The job has great potential for growth and participants in the program are expected to move on to more sophisticated roles, sometimes in a year or less.
We are looking for fast learners with excellent customer service skills and an interest in providing top-notch technical support. If you enjoy solving problems and thrive in fast-paced environments, where expectations for success are high and every day presents a new challenge, then this is the job you are looking for
Responsibilities
Requirements
Competencies
To perform this job successfully, an individual should demonstrate the following competencies:
We invite you to check out our Instagram Page to gain further insight into the Varonis culture
@VaronisLife
Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.