Customer Sales Support Representative - Raleigh, United States - Johnson Service Group

Description

Johnson Service Group is recruiting Customer Sales Support Representatives for our global client in Raleigh, NC. This will be an onsite, contract position that will be hybrid/remote once fully trained. Candidates should have a strong inside sales and B2B customer support background.

Responsibilities

• Customer Service Representative role is responsible for coordinating daily work activities with outside Account Managers to manage customer needs in large utility and industrial customers with a focus on the power products/systems sector.
• Responsibilities include order entry and tracking, order management with local business units, timely response to customer inquiries and resolving customer complaints and needs.
• Challenges include, developing and maintaining solid customer relationships, ensuring follow-through on customer issues, ability to manage large number of customer orders and quotations.

Experience Details

• 3 years of B2B Customer Support & Inside Sales experience
• General knowledge of Power Transmission & Distribution Products / Systems & Power Generation
• Must have knowledge and skills in utilization of CRM's & web portals
• Knowledge of programs such as SAP and SFDC )Proficient in MS Office Suite (Word, PowerPoint, Excel)

** Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

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