-
Patient Services Rep III, Downtown Health Plaza
3 weeks ago
Atrium Health Winston Salem, United States Full timeOverview · Patient Service Rep III, Downtown Health Plaza · 40 hours per week, day shift · JOB SUMMARY: The Patient Services Representative III facilitates all components of patient registration by accurately and efficiently handling the day-to-day operations relating to a pati ...
-
Supervisor, Service Response Center
3 weeks ago
Atrium Health Winston Salem, United States Full timeOverview · FLSA Status: Nonexempt · Original Date: January 2024 · Last Revised: · JOB SUMMARY: · Supervises, monitors and assists 2nd and 3rd shift call center representatives. Performs Quality Assurance audits and provides feedback to teammates to ensure the highest quality c ...
-
Roofing Sales Representative
5 days ago
Storm Guard of Piedmont Triad Kernersville, United StatesBenefits: · 401(k) · 401(k) matching · Bonus based on performance · Company car · Dental insurance · Flexible schedule · Health insurance · Opportunity for advancement · Training & development · Vision insurance · Benefits/Perks · High-Income Potential: Average reps earn $50K+ wh ...
-
Sales Assistant
1 week ago
Storm Guard of Piedmont Triad Kernersville, United StatesJob Description · Job DescriptionBenefits/PerksHigh-Income Potential: Average reps earn $50K+ while our top reps earn more than $100K annually · Industry Leading Training - Receive comprehensive training & mentoring to ensure that you are providing the best service to your custom ...
-
Roofing Sales Representative
1 week ago
Storm Guard of Piedmont Triad Kernersville, United StatesJob Description · Job DescriptionBenefits:401(k) · 401(k) matching · Bonus based on performance · Company car · Dental insurance · Flexible schedule · Health insurance · Opportunity for advancement · Training & development · Vision insurance · Benefits/PerksHigh-Income Potential: ...
-
Roofing Sales Representative
5 days ago
Storm Guard Kernersville, United StatesBenefits: 401(k) 401(k) matching Bonus based on performance Company car Dental insurance Flexible schedule Health insurance Opportunity for advancement Training & development Vision insurance Benefits/PerksHigh-Income Potential: Average reps earn $50K+ while our top reps earn mor ...
-
Roofing Sales Representative
1 week ago
Storm Guard Kernersville, United StatesBenefits:401(k) · 401(k) matching · Bonus based on performance · Company car · Dental insurance · Flexible schedule · Health insurance · Opportunity for advancement · Training & development · Vision insurance · Benefits/PerksHigh-Income Potential: Average reps earn $50K+ while ou ...
-
Inside Sales Representative
1 week ago
Carter Lumber Welcome, United StatesJob Description · Job DescriptionDo you have a positive attitude? Are you a people-person? Do you enjoy sales? This Inside Sales Rep (ISR) opportunity is for you You will have the chance to become the face of the store and the person customers rely on when they stop in. Friendly ...
-
Customer Service Representative
3 weeks ago
Jim Young - State Farm Agent Greensboro, United StatesJob Description · Job DescriptionROLE DESCRIPTION: · As a customer service rep with Jim Young, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to ...
-
Outside Sales Representative
1 week ago
Carter Lumber Welcome, United StatesJob Description · Job DescriptionAs a Carter Lumber Outside Sales Representative, your work is first and foremost about creating and maintaining relationships. The building materials industry is booming, so if making connections and communicating effectively is your specialty, th ...
-
Outside Sales Representative
2 weeks ago
Carter Lumber Welcome, United StatesJob Description · Job DescriptionAs a Carter Lumber Outside Sales Representative, your work is first and foremost about creating and maintaining relationships. The building materials industry is booming, so if making connections and communicating effectively is your specialty, th ...
-
Customer Service Representative
1 week ago
Jim Young - State Farm Agent Greensboro, United StatesJob Description · Job DescriptionROLE DESCRIPTION: · As a customer service rep with Jim Young, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to ...
-
Inside Sales Rep
2 weeks ago
JMP Equipment Company Greensboro, United StatesJob Description · Job DescriptionTime for a Fresh Start · Are you looking for a full-time position that offers a great work-life balance, competitive salary, and hybrid work option? · Do you favor a relaxed, collaborative office environment over corporate stuffiness? · How about ...
-
Outside Sales Representative
4 days ago
DG Partnership Greensboro, United StatesJob Description · Job DescriptionOutside Sales Representative - Commercial Scaffold – Base Salary Plus Commission, Bonus Potential – Greensboro, NC · The Role · Do you possess proven experience in scaffold sales? Do you use Avontus or similar 3D scaffold modelling tools to design ...
-
Outside Sales Representative
2 weeks ago
Carter Lumber Lexington, United StatesJob Description · Job DescriptionAs a Carter Lumber Outside Sales Representative, your work is first and foremost about creating and maintaining relationships. The building materials industry is booming, so if making connections and communicating effectively is your specialty, th ...
-
Sales Representative
2 weeks ago
DG Partnership Greensboro, United StatesJob Description · Job DescriptionSales Representative - Industrial-Commercial Scaffold – Base Salary Plus Commission – Greensboro, NC · The Role · Do you possess proven experience in industrial scaffold sales? Can you build strong relationships and close deals? If so, Brewer Equi ...
Physician & Community Health Rep - Winston Salem, United States - Atrium Health
Description
Overview
FLSA Status: Nonexempt Original Date: June 2013 Last Revision: February 2019
JOB SUMMARY: Provides a wide range of services to general and referral communities through Physician & Community Health Access (PCHA). These services include physician-to-physician consults, time sensitive calls related to the activation of the Cath Team, answering service, and outbound post-discharge calls. This position works collaboratively and effectively with internal and external physicians, internal clinical departments, discharged patients, community callers, and PCHA staff. This position is severe weather critical. Since the department is open 24 hours per day, 365 days per year, this position may be required to work a flexible schedule including days, evenings, nights, weekends, and holidays, as well as during inclement weather. Since PCHA is a customer service department, it is extremely important that the staff provides excellent service to all customers and collaborates with co-workers on problem resolution.
The position is primarily remote: Must be able to report on site within 1 hour.
EDUCATION/EXPERIENCE: High school diploma or GED equivalent with three years' experience in a direct consumer services role with demonstrated ability to resolve problems under stressful conditions. Three years' experience handling multiple calls in a stressful environment preferred. Previous experience working in a medical environment and a strong working knowledge of medical terminology preferred.
LICENSURE, CERTIFICATION, and/or REGISTRATION: Valid North Carolina driver's license
ESSENTIAL FUNCTIONS: 1. Answers inbound calls from referring physicians related to Cardiology emergent patient transfers. Once the patient is accepted for transfer, gathers the necessary data to expedite the process and coordinates the transfer with Bed Management, AirCare and other clinical departments. 2. Receives inbound calls from referring physicians requesting a MD-to-MD phone consultation. Identifies the appropriate service and on-call physician and conferences the parties together. Documents the call in the software system for tracking and reporting. 3. Receives calls from Medical Center and Community Physician patients after-hours. Based on guidelines, determines if the call should go to a Telehealth Nurse for triage or directly to the on-call physician. Carefully documents necessary data related to the call. 4. Coordinates requests for activation of the Cardiac Cath Team, ensuring the communication process runs smoothly, that all required individuals respond in a timely manner, and that details are documented carefully to meet requirements. 5. Receives via telephone and manages other emergent requests that are critical for patient safety and good clinical outcomes, including those related to the Telestroke network, Acute Code Stroke and the ED Stat Line. 6. Receives calls from individuals in the community with a variety of needs. Determines the appropriate next steps to assist in meeting those needs. 7. Expedites the communication of critical values between Radiology and a patient?s physician. Documents critical value details to meet Joint Commission requirements. 8. Makes outbound calls to patients discharged from the Medical Center to improve customer satisfaction, to identify issues that may lead to unnecessary readmissions, and to improve clinical outcomes. 9. Performs other related job duties as assigned.
SKILLS/QUALIFICATIONS: Clear and calm telephone-speaking voice Excellent interpersonal skills Basic computer skills Ability to operate several computer software systems simultaneously to access and document data related to interactions Typing minimum of 45 words per minute Self motivated with ability to work without direct supervision Ability to maintain a positive attitude in the workplace is absolutely necessary Experience working with physicians is beneficial
WORK ENVIRONMENT: Clean, well lit comfortable climate Subject to interruptions Subject to stressful situations Moderate noise environment
PHYSICAL REQUIREMENTS: 0% 35% 65% to to to 35% 65% 100% N/A Activity X Standing X Walking X Sitting X Bending X Reaching with arms X Finger and hand dexterity X Talking X Hearing X Seeing Lifting, carrying, pushing and or pulling: X 20 lbs. maximum X 50 lbs. maximum X 100 lbs. maximum