Customer Service Representative - The Woodlands, United States - impac Fleet

impac Fleet The Woodlands, United States

2 weeks ago

Description

Job Description

As a full-time team member, the ideal candidate will ensure each customer journey is successful by providing friendly, timely and accurate support. The candidate will be a confident verbal and written communicator, a problem solver, and a proactive team player that gets things done.

Responsibilities

Responsible for activity updates and managing communication within our CRM system (Salesforce)
Build and maintain relationships with a personal touch - internally and with customers
Actively listen and problem solve - ability to multi-task, prioritize, and manage time effectively
Provide accurate, valid and complete information by offering the right solutions
Generate sales leads by talking to current customers about the benefits of other company products

Experience/Skills

Must possess strong communication both verbal and writing skills
Prefer experience with Salesforce or similar CRM
Prefer strong experience with Excel
Minimum 40+ Words Per Minute typing
Bachelors/Associates Degree preferred or equivalent education or equivalent related experience

This would be a good fit if

are a good Google searcher

are a "go-to" person when someone needs something done well and done fast

like to keep organized

know the difference between personal and professional

you have free time you're asking what else you can do to help

This may not be a good fit if

... you don't like collaborating

... you have a hard time under pressure

A Day-in-the-Life at impac

When you arrive at the office in the morning, you're greeted by hot coffee in the pot and a place to keep your lunch in the kitchen (with many complimentary snacks). Our team likes to say "good morning" with a smile and ask you what your weekend was like. We like to share our hopes and dreams and sometimes others can share too much but that's part of feeling a family.

Compensation/Benefits

$35-45K based upon experience
16 Days Paid Time Off 1st year
7 Additional Paid Holidays
Company Paid Life Insurance
Optional Medical Insurance
Company Paid Training & Continuing Education

Company DescriptionWe pride ourselves on not being just another fleet management company and strive to over-deliver by going above and beyond in value-adds. Our goal is to combine the finest products, with best in-class customer service and expertise, to simplify fleet management, operations, and accounting.

Company Description

We pride ourselves on not being just another fleet management company and strive to over-deliver by going above and beyond in value-adds. Our goal is to combine the finest products, with best in-class customer service and expertise, to simplify fleet management, operations, and accounting.

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