Director, Security - San Diego, United States - SeaWorld San Diego

SeaWorld San Diego
SeaWorld San Diego
Verified Company
San Diego, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Job Overview:


  • Enthusiastically represents SeaWorld Parks & Entertainment by displaying a positive attitude, maintaining a high level of energy and commitment to quality throughout all aspects of the job.
  • Lead and inspire a team of Park Operations Ambassadors in delivering an exemplary level of guest service. Model a positive attitude, a high level of energy and an unyielding commitment to quality.

Job Duties and Responsibilities:


  • Maintain oversight of all security operations across two parks and support operations
  • Ensure the professional development of the security leadership team.
  • Educate others about workplace violence, travel security, emergency response and general security awareness.
  • Direct ongoing threat assessments and investigate breaches or incidents, internal or external.
  • Lead emergency or crisis response with excellence as necessary.
  • Partner with appropriate individuals to maintain effective controls over retail theft.
  • Develop and ensure a guest service culture within the security team.
  • Closely monitor industry, regional and other trends and intelligence as well as discreet incidents, to ensure proper preparedness.
  • Establish and maintain excellent, effective relationships with local law enforcement and regulatory agencies that may interact with SeaWorld security operations.
  • Ensure effective policies and procedures are in place and maintained within a regularly changing business landscape, and according to company standards.
  • Coordinate robust offduty officer program ensuring coverage during park operation.
  • Engage with operations throughout the park and participate in the Park Duty Manager program.
  • Maintain ongoing communication with appropriate members of leadership to facilitate a very secure environment.
  • Integrate appropriate security technology solutions.
  • Effectively manage labor including identifying needs, hiring, selection, training, scheduling, and retention.
  • Create and maintain Department Standard Operating Procedures
  • Represent the park for court related matters.
  • Oversee creation and implementation of training program for newly hired Security personnel.
  • Effectively manage operating expenses.
  • Perform other duties as assigned.
  • Communicate professionally and effectively with Ambassadors, Vendors and our Guests.
  • Perform other duties as assigned.
  • Occasionally assist other locations and areas in the park as needed.

Qualifications:


  • At least 18 years of age.
  • Possession of a valid state driver's license.
  • Must be available to work weekdays, weekends, holidays, and work various hours, to include evenings; available for tours during overnight shifts as needed.

Education:


  • Bachelor's degree in related field or equivalent combination of education and experience.

Competencies:


  • Comfortable speaking in front of large groups of guests and team members
  • Able to remain calm and professional during challenging situations.
  • Strong written/verbal communication skills; able to read, write and speak English
  • Skilled in organization and planning
  • Troubleshooting — Determining causes of operating errors and deciding what to do about it.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Equipment Selection — Determining the kind of tools and equipment needed to do a job.
  • Time Management — Managing one's own time and the time of others.
  • Speaking — Talking to others to convey information effectively.
  • Strong written/verbal communication skills; able to read, write and speak English
.


Responsibility for Others:


  • Maintain a safe work environment and adhere to safety requirements.
  • Leads the daily operations of the Security department.

Physical Requirements:


  • Must be able to lift, push, pull and/or carry up to 75 lbs.
  • Regular use of hands and fingers; reach with hands and arms; stoop, kneel, crouch or crawl.
  • Position engages in extensive walking and standing throughout entire work shift and climb/ascend heights, if needed.
  • Stand for prolonged periods of time.
  • Perform the following physical activities: kneeling, squatting, bend floorto waist/waisttooverhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)
  • Position may be exposed to fumes, dust, odors and cold/heat temperature extremes.
  • May perform cleaning duties, including use of cleaning chemicals.
  • Must be flexible in work locations as placement will depend on business needs and career development opportunities.
  • Able to climb stairs/ladders.

Availability:


  • Available to work varying shifts or hours based on park hours, weekdays, weekends, holidays, and work various hours, to include evenings; available for tours during overnight shifts as needed.

Training:


  • Able to be trained and certified at all assigned areas and job functions.
  • Park wide trainings including Implici
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