fdc- criminal justice customer service specialist - Tallahassee, United States - My Florida Corp Defunct

Description

FDC- CRIMINAL JUSTICE CUSTOMER SERVICE SPECIALIST CENTRAL OFFICE 1

Date: May 10, 2024

Location:

TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32317 TALLAHASSEE, FL, US, 32399 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32303

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website ) .

Requisition No: 826631

Agency: Department of Corrections

Working Title: FDC- CRIMINAL JUSTICE CUSTOMER SERVICE SPECIALIST CENTRAL OFFICE 1

Pay Plan: Career Service

Position Number:

Salary: $44,260.06 annually

Posting Closing Date: 05/16/2024

Total Compensation Estimator Tool )

OPEN COMPETITIVE ADVERTISEMENT

Criminal Justice Customer Service Specialist –

This advertisement is for a Career Service position located at Central Office in the Bureau of Security Operations in Tallahassee, Florida.

Salary Rate: $44,260.06 annually

SALARY WILL BE DETERMINED IN ACCORDANCE WITH CURRENT PAY POLICY. EMPLOYEES ARE NORMALLY HIRED AT THE MINIMUM OF THE SALARY RANGE.

This position serves in a mission critical role to ensure public safety as the initial point of contact in the Department's Emergency Action Center (EAC), an internal call center for Institutions Statewide to report ongoing incidents in real time, operating 24 hour a day 7 days a week (weekends and Holidays). These positions operate the call center over a three-shift period operating 1st shift 12:00 a.m. to 8:00 am, 2nd shift 8:00 a.m. to 4:00 p.m. and 3rd shift 4:00 p.m. to 12:00 a.m. The incumbent in this position will also assist the Correctional Service Assistant Administrator with the day-to-day operations of the EAC.

SPECIFIC DUTIES & RESPONSIBILITIES:

• Responsible for work distribution and maintaining a balanced workload among employees on assigned shift.
• Assist with training of EAC staff in the essential functions of the EAC to operate phone systems(s), obtain basic facts and pertinent date and document all incoming and outgoing communications relating to the incident(s) in the EAC internal data base, operation of the NCIC/FCIC terminal, run Level I backgrounds checks etc.
• Responsible for maintaining records and assist with various reports pertaining to EAC.
• Assist field staff via phone support to obtain basic facts and pertinent data and document all incoming and outgoing communications relating to the incident(s) in the EAC internal database. Notify appropriate staff, as required by procedure, of unusual events or emergency situations.
• Assists field staff via phone support in obtaining sentence information or criminal history data relating to a particular inmate or inmates.
• Responsible for monitoring the operation of the NCIC/FCIC terminal and remote printer on an hourly basis during the shift. Responds immediately to all incoming NCIC/FCIC communications and take further action as deemed appropriate.
• Confirming warrants, entering warrants into the NCIC/FCIC system, running Level I background checks on new employees, contractors and others as directed. Processing other NCIC/FCIC transactions as requested (i.e. running driver's license, firearms etc.) Confirm warrant hits via NCIC/FCIC terminal on behalf of the Florida Commission on Offender Review after their normal business hours 8-5 and weekends
• Serves as a liaison with local, state, and national criminal justice representatives and law enforcement agencies inquiring on matters regarding Department by means of telephone, NCIC/FCIC terminal, and written correspondence. Respond to requests, ensuring confidentiality of inmate information is observed. Confirm status of offenders or fugitives when appropriate.
• Responsible for maintaining logs on all criminal justice data disseminated and status of all requests for information as required by the Florida Department of Law Enforcement (FDLE).
• Perform other duties as required.

KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of basic mathematics.
• Knowledge of law enforcement telecommunication system.
• Ability to communicate effectively both verbally and in writing.
• Ability to work independently.
• Ability to operate video and telecommunications terminals and other office equipment.
• Ability to develop, implement, coordinate or evaluate the criminal justice certification programs.
• Ability to make decisions and function effectively in high stress, emergency situations
• Ability to monitor criminal justice program activities.
• Ability to utilize problem-solving techniques.
• Ability to establish and maintain effective working relationships with others.
• Ability to understand and apply applicable rules, regulations, policies and procedures.
• Ability to read and interpret law enforcement data.
• Ability to read and interpret Florida Statutes, Commission Rules, and Divisional Policy and Procedures.
• Ability to follow complex coding instructions.
• Ability to plan, organize and coordinate work assignments

REQUIRED QUALIFICATIONS:

Please note, when submitting a college/university degree, if selected for this position official transcripts will be required.

• High School diploma or its equaivlent and a minimum of 1 year work experience providing interpersonal and customer service skills
• Must possess current NCIC/FCIC ceritification

PREFFERED QUALIFICAIONS:

• Experience in supervising employees, i.e. work distribution and maintaining a balanced workload among employees; providing job training.
• Experience working in a high-volume Help Desk or Service Desk environment.
• Experience with computers and/or operating a multi-line telephone.
• Criminal justice experience (security, corrections, or law enforcement)

Support of knowledge, skills, and abilities should be demonstrated on the application, in the education, in the work experience, in the work sample, in the interview and/or during reference checks.

If you are interested in this position and meet the above indicated qualification and have the desired education, knowledge, and experience, please submit a State of Florida Application, and resume through the People First system. If you experience problems applying on-line, please call the People First Service Center at

Applications will be accepted until 11:59 PM on the closing date.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section , F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clickinghere ) . All documentation is due by the close of the vacancy announcement.

Nearest Major Market:Tallahassee